This won’t happen often, but there may be a time when something goes wrong and Discord displays a black screen when you’re streaming from the application.
Common causes of this issue are graphics driver update issues, problems with improper Discord settings, or issues with recent updates. But don’t worry. On this page, we’ll take you through a series of troubleshooting steps to help you resolve it.
8 fixes to try:
You may not have to try them all, just work your way down the list until you find the one that does the trick for you.
- Check Discord background processes
- Update your graphics driver
- Update Discord
- Turn on/off Hardware Acceleration
- Turn off unneeded programs
- Clear Discord cache folder
- Run Discord in compatibility mode
- Reinstall Discord
Fix 1: Check Discord background processes
You’ve probably restarted Discord many times, but when you do so, make sure all of Discord’s processes are closed. If there’re lingering startup entries, disable those too.
1) Right-click your taskbar and select Task Manager.
2) You’ll notice a bunch of Discord processes running in the background. Right-click each of them and select End Task.
3) Relaunch Discord to test your issue.
If you still run into the black screen issue when using Discord, read on and try the next fix.
Fix 2: Update your graphics driver
An outdated or corrupted graphics driver can cause a black screen while you’re streaming from Discord. Make sure you have the right driver installed on your computer to eliminate the chances of getting a black screen.
You can find the graphics driver manually. Just go to the manufacturers’ websites, find the driver corresponding with your specific flavor of Windows version (for example, Windows 32 bit) and download the driver. Once you’ve downloaded the correct drivers for your system, double-click on the downloaded file to install the driver.
If you don’t have the time, patience or computer skills to update the audio driver manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to the graphics driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
If you need assistance, please contact Driver Easy’s support team at firstname.lastname@example.org.
4) Check if Discord displays properly now.
If Discord is still not working, then try the next method, below.
Fix 3: Update Discord
Discord releases regular updates to fix bugs. It’s possible that a recent update is preventing Discord from running correctly, and a new update is needed to fix it. Here’s how to check if there is any update available:
1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog
2) Type %localappdata% and click OK.
3) Double-click Discord.
4) Double click Update.exe and wait for the update process to be complete.
5) Relaunch Discord to test your issue.
If you run into the black screen issue again when streaming, try the next fix below.
Fix 4: Turn on/off Hardware Acceleration
Ordinarily, when you run an application, it uses the standard CPU on your computer. If you run a heavy task, such as screen sharing, to work effectively, your app will use other hardware components on your PC.
If you have good hardware, enabling Hardware Acceleration will result in better performance of your application; however, if your hardware is weak, this feature may cause problems for you.
To see if that’s the core issue, try turning on Hardware Acceleration on Discord if it’s off, or vice versa. Here is how to do it:
1) Run Discord, then click the Settings icon.
2) Click Appearance, if Hardware Acceleration is on, turn it off, or vice versa.
3) Click Okay.
4) Reopen Discord to see if this has resolved your issue.
If your problem still exists, try the next fix.
Fix 5: Turn off unneeded programs
If you’re running multiple programs at the same time when using Discord, chances are that one of your programs is preventing the application from working correctly.
It’s recommended that you turn off unnecessary programs when using screen share in Discord. Here is how to do it:
For Windows 7 users
1) Right-click your taskbar and select Start Task Manager.
2) Click the Processes tab, then check your current CPU and memory usage to see what processes are consuming your resources most.
3) Right-click the resource-consuming process and select End Process Tree.
4) Restart Discord to test your issue.
If this didn’t work for you, try Fix 6.
For Windows 8 & 10 users
1) Right-click your taskbar and select Task Manager.
2) Check your current CPU and memory usage to see what processes are consuming your resources most.
3) Right-click the resource-consuming process and select End task.
4) Restart Discord to see if this has resolved your issue.
If not, then go ahead with the next fix.
Fix 6: Clear Discord cache folder
Improper account settings and temporary Discord files may also cause Discord to fail. To see if that’s the core issue, try clearing Discord Roaming data. Here is how to do it:
1) Exit Discord.
2) On your keyboard, press the Windows logo key and R.
3) Type %appdata% and click OK.
4) Right-click Discord, then select Delete.
4) Relaunch Discord to test your issue.
If the issue persists, read on and try the fix, below.
Fix 7: Run Discord in compatibility mode
Discord black issues can be caused by compatibility issues with your OS. You can run Discord in compatibility mode to test if this is the core issue:
1) Close Discord.
2) Right-click the Discord icon and select Properties.
3) Under the Compatibility tab, check the box next to Run this program in compatibility mode for.
4) In the drop-down box below the checkbox option, select the version of Windows to run Discord under, for compatibility.
5) Click Apply then OK.
6) Restart Discord to test your issue.
If Discord black screen issues still occur to you, try the next fix.
Fix 8: Reinstall Discord
The Discord black screen issue might happen if the application isn’t properly installed on your PC. If that’s the problem for you, reinstalling Discord should fix it. Here is how to do it:
1) On your keyboard, press the Windows logo key. Then, type control and click Control Panel.
2) Under View by, click Category, and then select Uninstall a program.
3) Right-click Discord and click Uninstall.
4) On your keyboard, press the Windows logo key and R at the same time.
5) Type %appdata%, then click OK.
6) Delete the Discord folder.
7) On your keyboard, press the Windows logo key and R at the same time.
8) Type %localappdata% and click OK.
9) Delete the Discord folder.
10) Download and install Discord.
Hopefully, this article helped in resolving your issue. If you have any questions or suggestions, feel free to leave a comment below.