Elan Touchpad Driver Issues in Windows 10 [Solved]

By Sophie Luo in Driver Error Tags: Touchpad

If you’re on Windows 10, and you find that your Elan touchpad suddenly stops working, you’re not alone. Many Windows 10 users are reporting this problem as well. But no worries, it’s possible to fix. 

Here are 3 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

1: Enable your touchpad 
2: Reinstall your drivers
3: Stop automatic updates from Windows Update

1: Make sure your touchpad is enabled  

Some changes to your PC might automatically change your touchpad status to disable without informing you. You can set it back to enable status: 

1) On your keyboard, press the Windows logo key and I at the same time. Click Devices

2) Click Mouse & touchpad, then click Additional mouse options

3) Go to the furthest right option (the option could be Device Settings or ELAN), make sure your touchpad is enabled. 

You should also check if there is a function key that enables or disables your touchpad. On some laptop, this key is F6, or the combination of Fn+F5, or Fn+F6. You should check your PC manual to see which key or keys could be at fault. 

2: Reinstall your drivers

Faulty drivers provided by Microsoft could be the reason why your touchpad stops working properly. To tackle this problem, you should reinstall the driver. 

You need to uninstall the driver you are having now from Device Manager. Then download from the manufacturer support website the correct Elan touchpad driver for Windows 10 and install it. 

If you don’t have the time, patience or computer skills to update your touchpad driver manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to a ELAN touchpad driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

3: Stop automatic updates from Windows Update

Faulty or buggy driver from Windows Update could be the cause of this problem. You can disable the automatic update via: 

1) Type device and printers in the search bar, then click Device and Printers

2) Right-click your computer icon and click Device installation settings

3) Click No, let me choose what to do. Tick the box for Never install driver software from Windows Update. Click Save changes

  • Kyle

    Since the November, 2017 Windows update the Elan trackpad driver isn’t working. I’ve re-enabled it which lets the pointer move now, but I still can’t select anything with left or right clicking. I’ve tried the above and it didn’t detect any updates for the driver…

  • I’m trying to disable Elan touchpad. Having followed the above I get to properties but UltraNav does not appear. I have however found “disable the device” in its properties under “driver” but it is stubbornly greyed out. At present I am having to sellotape a piece of card over the touchpad instead.

    • Gérson Luiz

      I have the same problem. Not found option “disable service” after ELAN have installed.

  • Captain Jack

    thanks – fixed after step 1. ELAN was disabled.

  • brie boss

    I tried all but my touchpad click is still not working. Scrolling works fine but click don’t work. Any other way to solve this problem?

  • lorena

    it is very helpful. Thanks alot! Godbless!

  • Pete

    Hi i installed driver easy and it did not find the elan touchpad ?

    • Sophie Luo

      Hi, Pete.

      Would you please send us a feedback via the built-in interface in Driver Easy, with the box for Export System Information for deep analysis ticked?

      This will help us better understand where went wrong and what driver we are to look for you.

      Thanks in advance for your email.