Logitech Unifying Receiver Not Detected in Windows [Solved]

Sophie Luo, in Driver Error Tags: Logitech

If you have a Logitech wireless mouse, and you get a message saying Device driver software was not successfully installed when you plug your unifying receiver into your PC, you’re not alone. 



In some cases, you will also see the message saying There is no Unifying receivers plugged into your computer… on your Logitech Unifying Software. 


If you’re bugging by this problem, no worries. Many Windows users are able to resolve it with one of the following solutions. You may not have to try them all; just work your way down until you find the one that works. 

1. Copy the driver file from a well-functioning computer
2. Remove possible conflict applications
3. Update mouse driver
4. Run Logitech Unifying Receiver as administrator
5. Perform a hard reset

Note: You should get a working mouse or touchpad to do the instructions below. 

Method 1: Copy the driver file from a well-functioning computer

If your current PC lacks needed driver file, your mouse receiver won’t work as good as it should. To fix it: 

1) Go to C:\Windows\inf\ to find the usb.PNF and usb.inf files. If you can see them in your current PC, then move on to methods below. 

2) If you can’t see them, copy them from another computer whose USB receiver is working properly and paste them onto this folder. 

3) If you don’t have another computer, see if you can find them via this path C:\Windows\ System32

4) If you can fine the usb.inf and usb.PNF files, still, copy and paste them to the folder C:\Windows\inf\

Method 2: Remove possible conflict applications

If you have MotionInJoy installed on your PC, it could be the culprit. It’s reported to be conflict with Logitech unifying receiver. You can remove it: 

1) On your keyboard, press the Windows logo key and click Control Panel

2) View by Category and click Uninstall a program

3) Right-lick MotionInJoy and click Uninstall

4) Type in regedit in the search bar and then open it. 

5) On your keyboard, press the Ctrl key and F at the same time to open a search window. Type DS3



6) Delete all the DS3 files that you can see, especially the DS3.exe file.



7) Unplug your Logitech Unifying Receiver

8) Restart your computer and then plug in your Logitech Unifying Receiver. 

9) Wait for Windows Update to help you find the correct driver. 

Method 3: Update Mouse Driver

Your Logitech unifying receiver problem is probably being caused by driver issues. The steps above may resolve it, but if they don’t, or you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee): 

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged mouse device to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

Method 4: Run Logitech Unifying Receiver as administrator 

1) On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter

2) Expand Mice and other pointing devices, right-click HID-compliant mouse and click Disable



3) Download Logitech Unifying Software. After the download, right-click the icon and click Run as administrator.

4) After the installation, right-click Logitech Unifying Software in the Start panel and click Run as administrator



5) Your Logitech receiver should be able to work now. 

Method 5: Perform a hard rest

Note: When performing a hard reset, you must disconnect or remove all peripheral devices. You should start and test the computer by itself, and then reconnect one peripheral device at a time.

1) Turn off your computer. 

2) Remove the computer from any port replicator or docking station.

3) Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4) Unplug the AC adapter from the computer.

5) Remove the battery from the battery compartment(If you are using a laptop).

6) Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

7) Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8) Press the Power button to turn on the computer.

9) If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10) After reconnecting each of the peripheral devices, run Windows Update to update all device drivers. 

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  • Bryan

    Option 1 worked for me. My issue was with a lenovo M73 desktop. Had to copy files form a HP desktop and paste them to the desktop and then move them into the inf folder. Next hit update driver from device manager and then both wireless mouse and keyboard worked. Thanks for the help

  • Janderson

    Thank you SO much for this. Method #2 worked for me.
    Cheers!

  • Devon

    My mouse works perfectly fine and I have no problems with it it’s juts I have a different Logitech mouse that I prefere, and when ever I try and use the unifying soft ware to sync the receiver with the good mouse it says I don’t have a receiver plugged in even tho, I’m using the mouse at the same time lol. I tried multiple methods and none of them worked for me. If anyone could give me some advice that would be a huge help. PS I have nothing wrong with ur methods I think u did a good thing it’s juts they didn’t work for me

    • Sophie Luo

      Hi, Devon.

      Would you please be more clear about the notification that you saw when you tried to sync your receiver?

      Are you sure that your receiver works properly and that it is plugged into a working port on your PC? P.S. Please do not use USB hubs or any other similar devices, just plug the receiver directly into the USB ports on your computer.

      Please rely at your earliest convenience so we will better figure out what more we can do to help.

      • Brady John Price

        Maybe Devon figured it out because he never replied. I’m having the same issue he described though. I tried all of these solutions but to no avail. I lost my logitech receiver so i ordered a new one. Its for the logitech G602 gaming mouse. I ordered the exact same receiver but i can’t get my PC or my wife’s mac to recognize it.

        I downloaded Logitech’s re-connect software but when it says “plug in one wireless receiver” it says “There is no wireless receiver plugged into your computer”. However, when i plug it in, it makes the sound that it recognized something was plugged into the computer. Please help 🙁

  • geek

    method 3 worked for me !

  • Ryan

    Step 2 did the trick. Motion joy.. who knew? If it doesn’t work after removing multiple ds3 searches in re-edit reboot a couple times or switch USB ports.
    Cheers and good luck.

    • Ryan

      Regedit *

  • Pokujako

    Thanks!

    Method 5 works like a charm on my system.

    Even fixed my windows update problems (tried so many method before).

  • Don Vito

    Wow..yr method 1 really saved my day. Stupid logitech setpoint humongous installer also failed..

    Cheers dude..

  • Laurence Lanceau

    Solution 1 worked fine for me.

    Thank you

  • J.C. Dumas

    Thanks, you saved my day!

  • ebizel

    None of these work for me. It is the contacts in the dongle that are causing the problem. They are not making complete contact with usb port. There are two options:

    1. take apart the dongle and place a piece of paper in so it raises the contacts up a little.
    2. Take a pin and very carefully pull the contact points of the usb ports out a little so they make better contact. Please be careful with this option as you could damage the usb port and nothing will work in the port and there is not fixing that.

    I used the 2nd option because this computer is for an employee that uses the same logitech model keyboard and mouse and fixing the dongle is not a good option.