[Fixed] Keyboard Not Working on Windows 10

By Sophie Luo in Driver Error

If you’ve recently upgraded to Windows 10 and now your keyboard isn’t working, you’re not alone. Many other Windows 10 users are reporting the same problem.

And fortunately, there’s a solution. Here are 4 options to try. You may not need to try them all. Just work your way down the list until you find the one that fixes the problem.

  1. Check your USB port is working
  2. Adjust your keyboard settings
  3. Reinstall your keyboard driver
  4. Update your keyboard and USB drivers (recommended)

Method 1: Check your USB port is working

Sometimes a USB port can just stop working when you upgrade to a new version of Windows. Usually it’s because of a driver problem. You should always check for this problem first.

Fortunately it’s easy to test: simply unplug the keyboard from the USB port and plug in another USB device – like a mouse or an external hard-drive. If that device doesn’t work either, the USB port itself is the problem, and you should skip straight to Method 4. If the device you just plugged in does work, then continue to Method 2.

Method 2: Adjust your keyboard settings

Windows has a setting, called Filter Keys, that allows you to control how it deals with accidental repeated keystrokes. Unfortunately, if turned on, this setting has been known to cause some keyboards to stop working in Windows 10. So you should check if it’s turned on. If it is, you should turn it off and see if that resolves the problem.

1) On your keyboard, press the Windows key and I at the same time to open the Setting window. 

2) Click Ease of Access.

3) Click Keyboard.

4) Ensure Filter Keys is OFF, and close the window.

Method 3: Reinstall your keyboard driver

If your keyboard driver has developed a fault, your keyboard may stop working. To fix it:

1) Right-click the Start button, then click Device Manager.

2) Expand Keyboards then right-click Standard PS/2 Keyboard and click Uninstall.

3) When prompted to confirm, click OK.

4) Restart your computer after the uninstall. If the problem persists, it’s likely that your driver is outdated, rather than faulty, and you should try Method 4 below.

Method 4: Update your keyboard and USB driver (recommended)

One of the most common causes of an unresponsive keyboard is an outdated keyboard or USB driver. 

There are two ways you can get the right drivers for your keyboard and USB port: manually or automatically. 

Manual driver update – You can update your drivers manually by going to the manufacturer’s website and searching for the most recent correct driver. Note that for your USB driver, you may need to try both the manufacturer of your PC and also the manufacturer of your USB port’s chip set. If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy.

Automatic driver updateDriver Easy will automatically recognize your system and find the correct drivers for both your mouse and your USB port. You don’t need to know exactly what system your computer is running or who all the manufacturers are, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged keyboard (or USB device) to automatically download and install the correct version of it (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

  • Andy Chang

    Hi there , i’m facing a problem with my laptop keyboard.My ‘a’ and left shift are the only keys that’s not working.
    Any idea how to fix this ?

  • Hanzo

    the problem isn’t in keyboard , even screen keyboard not typing the square sign button

  • Edward

    Setting- tape- mouse- click change mouse key setting and turn off option -use mouse key when NUM LOCK is on
    you can turn off also -Hold down CTRL to speed up and SHIFT to slown down

  • Marc

    Hi…..i uninstalled the Standard PS/2 Keyboard and restarted my computer but when i went back i typed in my password using the on screen keyboard but i want to know how to reinstall the Standard PS/2 Keyboard on my computer

  • Sophie V

    Method #2 worked for me, except for the part where you open PC Settings using a key combination… on a keyboard that isn’t working! Thanks anyway 🙂

  • Eilas

    Not sure if this question has already been answered, but I couldn’t find anything on it.
    My computer (a desktop) seems to detect my usb keyboard (classic keyboard with a numpad) as if it was a laptop computer keyboard (it switches some letters to numbers when numlock is on).
    The issue can be temporarily fixed by unplugging and replugging the keyboard, but comes back at next system boot. I tried to go to the device manager to update the keyboard driver, didn’t seem to fix it.

    Any idea?

    • Sophie.Luo

      Hi Elias,
      This question does sound strange.
      From your description, we think it might help if you try to turn your Numlock off, either from your desktop keyboard, or the on-screen keyboard.
      Feel free to ask if you need any further assistance.

      • Eilas

        Well, the problem is strange indeed. If I turn Numlock off, my keyboard works fine, but I can’t use the numpad on the right of my keyboard. If I turn Numlock on, the keys under 7, 8 and 9 turn in a second numpad, and the real one works just fine. This feels like Windows mistake my external keyboard with a laptop built-in.

        What is weirder even, is that this problem occurs on system start, and is temporarily solved by unplugging/replugging the keyboard. The keyboard is then recognised as should be and works as intended… until the next boot (even going to sleep and restarting brings the error back). I am looking for a more permanent solution, not a fix.

  • kesevan

    Thanks a lot . My device back to normal

  • kesevan

    Thanks for your help .After I follow all the step, my keyboard works good .And also the Driver Easy works good too .

  • L i a 🌹

    So my keyboard functions well on chrome, word and normal stuff but on actually windows staff, doesnt work like putting wifi password, searching on the windows, skype (since its a windows app) and so on…help?

    • Sophie.Luo

      Hi Lia,

      So sorry about what happened. Do you mean that your keyboard only doesn’t work when you are using Windows apps?

      If so, here are something you may want to try:

      1. Disable or put an end to your Cortana.

      2. On your keyboard, press the Windows logo key and S at the same time. type cmd.exe in. Right-click Command Prompt and click Run as administrator. Click Yes to continue.

      In the window that pops up, type “sc stop WSearch” (no quotation mark) and hit Enter on your keybaord, then type “sc start WSearch” (no quotation mark) and hit Enter.

      3. Press Win + R to open Run command. Copy and paste “C:Windowssystem32ctfmon.exe” (without the quotation mark).

      Feel free to let us know if these solutions help you fix the problem.

      • Eng Ragabawy

        Thanks, It is working !

  • Melissa Reis

    I have done everything suggested and still having an issue. After I installed windows 10 my keyboard keeps changing my e into a 3 and my r into a 4 . I am not able to type anything correct or even sign into my computer without using the ease of access keyboard . Please help me

    • Sophie.Luo

      Hi Melissa,
      Would you please share with us if the E and R key are the only two keys that are at fault? How about your other keys, are they working alright?
      If your other keys are also suffering from similar problems, i.e. showing numbers when you type certain letters, and you are using a laptop, you can turn the NumLock off on your keyboard.
      In some case, you may need to press the Fn key on your keyboard and NumLock key at the same time to turn it off.

      If you need more help, feel free to let us know what laptop or desktop you are using and we’d be glad to provide more detailed assistance.

      • Melissa Reis

        I am using a HP laptop. My keys W E R T and Y are no longer working . At first they were changing to numbers now they are not working at all . I restored back to windows 8 and it’s still not working

        • Sophie.Luo

          Hi Melissa,

          Thanks for your reply.

          The for keys changed to number could be what we called the NumLock issue. If it happens again, you can do as instructed in my last reply to get it straight.

          As for the not working keys issue, would you please try to use a different keyboard to see if the problem continues? You can try to use a USB keyboard or a Bluetooth one, whichever keyboard you have at hand.

          If the problem is the same with a second or even a third keyboard, then you might need to consult HP technical support for further help.

          If the problem only exists on your laptop keyboard, the problem could be that your keyboard hardware is faulty.

          Look forward to your test result.

  • Icator

    HY guys.After last W10 update my notebook is not working.Windows logo is starting and when I expect basic screen it become black and I can`t do anything.I have only black screen ,I can`t do recovery ,nothing.Only black screen.I think only chance to have working notebook is install windows again.BUT I have quite important folders which I want get back.How to do it?

    • Sophie.Luo

      Hi Icator, so sorry for what happened.

      From your description, you were using Windows 10 OS, am I correct?

      If so, you can try to turn your notebook on and off three times in a row, and it will lead you into the Advanced options screen. If you need more help, the Method 1 in this post: https://www.drivereasy.com/knowledge/how-to-boot-into-advanced-startup-options-in-windows-10-easily/#1 should help.

      When you are able to go the the Advanced options page, you should be able to see System Restore option or Go back to the previous build option, choose one as you pleased. Then the restore process should be starting.

      Hope this is helping you.

      If you need more help, feel free to ask. 🙂

      • Icator

        Thank you Thank you Thank you.
        I opened Advanced options page and choosed Safety Mod which was only working and then copy all my folders to externel HDD.
        Something very seriously must have happened with my notebook during an update W 10
        Even options with reinstal windows from particion is not working so I have to go probably to shop or call to manufacturer.Or I install W 10 from my USB and save my nerves.:-)))
        Thank you one more time.

  • Roshan Ron

    Click Ease of access option on the right bottom of the screen where you are unable unable to input your password. In that option, you will find a keyboard option, you can click on that and type password with your mouse. I also had similar problem.

  • Katie b

    How do I get in the computer? I have a password.

    • Sophie.Luo

      Hi Katie,

      You can click one of the icons at the bottom right corner on your sign-in screen and click On-screen keyboard, and type your password in with your mouse.

      Hope this is helpful to you.

  • alfie

    when i press keys weird things happen, help?

    • Sophie.Luo

      Hi Alfie,

      Could you tell us more about the “weird things” you mentioned?

  • James

    I have had this problem as well, the solution was to go back to windows 8. I actually then went out and bought an iPad Pro with keyboard and it’s better!

  • renchie chavaria

    My keyboard is not working, I cannot try to check my laptop’s settings because it won’t let me type my password and everytime I try to reset it, it says there’s something wrong with the drivers. I tried using the onscreen keyboard but still not working. What is the best solution for this? Thank you.

    ps. I haven’t tried using usb keyboard yet but does anyone know if it will work?

    • Sophie.Luo

      So sorry about the trouble you have.
      You mentioned that your laptop was saying there’s something wrong with the drivers. Would you please tell me more about the error message?
      You should try using your USB keyboard to logon to your desktop first and then try methods in this post.
      Look forward to hearing from you.

      • renchie chavaria

        Hey, I didn’t open my laptop for a few days then yesterday I tried opening it. Then the onscreen keyboard miraculously worked. I took the chance to take off my password but my entire keyboard is no longer working now. I still, haven’t used an usb keyboard. I was thinking of letting it check by a someone but most technicians in my place are lazy so most likely their remedy is to reformat it but I’ve got all my important stuff saved there so I guess I’m going to buy an usb keyboard instead.

  • Samiul Basir Shuvo

    My laptop behaves very abnormally. when i power on my computer it it filled password section with lots of 3(33333333333333…….) automatically.but when i restart it again it behave normally .this problem arise suddenly.and from then my laptop built in key board didn’t work . is it hardware problem or software problem???? help me plz..

  • None of this helps if your keyboard doesn’t work and you need to input a password to get Windoze to open in the first place 🙁

  • Restart worked for me too, but after some days the problem reoccurred.

  • My problem was that I got 2 keyboard inside the device manager. I deinstalled one of them and now it works.

  • Conrad Carlsson

    My keys on my keyboard and also mouse click automatically after this update. What do I do?

    • G.law

      So do I. It just started after updating last week. It makes my delete button key keep on deleting things even after restarting my PC

      • Conrad Carlsson

        Yeah, I don’t know what to do about this

  • IsabelleMelanson

    Hello, okay so I can’t do ANY of these… I can login to my laptop. keyboard and mouse pad work when I put in my password from the login screen… but when I get to the desktop, my touchpad mouse AND keyboard does not work. Please help me idk what to do. I’ve already restarted, shut down and take out the battery of my laptop and it still does not work… I’m really getting annoyed of windows 10. I’m sick of this.

    • renchie chavaria

      This is also my problem. Can I ask what remedy did you do?

  • Sandra Hajek

    This is NOT good advice for now i can’t get the on-screen keyboard to get past the password.

  • Nate Wood

    Method 0.1 is that if you have another keyboard, try that first. Turned out mine had just crapped out after all these years.

    Thank you for the walkthrough either way, mine turned out to be hardware failure.

  • Amanda

    After uninstalling my keyboard and then restarting my computer, I’ve yet to be prompted to reinstall it. So now what?!? How do I figure out reinstalling the damn thing? I obviously cannot download the Driver Easy software because that would require me searching for it through a search engine – which also means I’d have to type whatever I’m looking for in – of which I obviously cannot do because my keyboard does not work. Please help.

    • Sophie.Luo

      Hi, Amanda. Would you please tell me if you are able to use your mouse? Or if you are using a laptop, is your touchpad or pen working? If so, then you are totally capable of doing the procedures as mentioned in the post.
      Use you keyboard to click the following buttons: Go to Start , then select Settings > Ease of Access > Keyboard. Then turn on your on-screen keyboard. Use your mouse to click the keys you want.

      If you want to download Driver Easy, just hit this link here: https://www.drivereasy.com/DriverEasy_Setup.exe Then use your mouse to continue with the installation.

      Hope this helps. Feel free to let us know what more that we can do.

  • Joshua Stevenson

    For my Alienware the keys s p 0 / do not work I can’t access a lot since my administrator password won’t work any ideas I go through these and non of them work any ideas

  • Neutral Party Member

    Control Panel
    Device Manager
    Human Interface Devices
    Check and see if you have a USB port that says “USB Input Device (kbd)”. If you see it, follow these steps:
    Right click
    Update Driver Software
    Browse My Computer…
    Let me Pick from a List…
    Selcet “USB Input Device”
    Once you change it back to just “USB Input Device”, restart your computer.
    Your keyboard should work.

  • Tammy King

    hmm lets see….. my MOUSE & KEYBOARD is NOT WORKING! so how do I do any of this?????

    • Christopher Matthiesen

      use a remote one

  • guruurug

    In other words throw your POS windows 10 out the window and buy yourself a mac, easy fix.

    • bediddleby

      As a Mac user trying to help a Windows user, I’d like to apologize to everyone for unhelpful, idiotic comments like this. This troll doesn’t represent the general Mac-user community.

      • guruurug
      • Oscar Madison

        The “general Mac community” is chock full of idiotic morons that think Macs have superpowers. I don’t like Macs and I don’t like Mac users. Mac users have more money than brains. Probably use an iPhone too. Dumbasses.I really liked and respected Steve Jobs. As for Apple products and users, no respect and no use for any of them.

        • bediddleby

          I’ve never seen a better demonstration of being an idiotic moron than your rant, so by your logic, you must be a Mac user.

          You realize it’s just a piece of technology, right? Not a political party or a religion? Geesh, I’d hate to get your thoughts on Coke vs Pepsi.

  • Mr_DooDad

    For anyone with the issue of Windows 10 disabling your keyboard, it’s a simple fix but, for the tech savvy. You have to open the computer case and remove the battery from the mobo. Leave it out for about 1 minute, then reinstall. This will reset the mobo to factory settings and your keyboard, USB/ps2 will work again. Afterwards, I would recommend a driver program to update drivers, something on the lines of Driver Detective Professional. Lastly, even though this was not the initial problem asked about, the other constant pending issue for Win10 is multiple displays not operating/ identifying. This problem can be resolved by removing any other added video cards from the computer and installing the drivers for the 1st video adapter, then proceed to 2nd thereafter. Make sure to create a bootable backup of PC on an external drive or flash. This can easily resolve issues with incompatible drivers within Win10. Hope this helps, cheers.

  • Robert Ray

    Well here’s my problem. Ever since the latest update. I tried getting into my computer but my mouse or touchpad isn’t working, nor is my keyboard working. I’ve looked for so many ways to fix this and I couldn’t find a resolvable fix… And from what I read, 2 people here are having the exact same problem as I’m having. I’m currently at the start thing, where I type in my password. But I can’t get passed the password thing because like I said these 2 useful things don’t work.

    • Sophie Luo

      Hi, Robert.

      You mentioned that neither your keyboard, your mouse or your touchpad is working. If you are sure that your hardware are working properly, then the problem could be misfit drivers.

      Could you please try connect your laptop to an external keyboard to see if you can get through the password page?

      If you currently do not have another keyboard at hand, it is suggested that you perform a hard reboot on your laptop. Turn off your laptop. Remove all port replicator or docking station. Disconnect all external devices such as USB storage devices, mouse, printers, external displays. Then unplug the AC adapter from the laptop. Remove the battery. Press and hold the power button for about 15 seconds or more. Insert the battery again, then plug the AC adapter back in. Turn on your Laptop. When you see Windows open, reconnect each peripheral one by one.

      When you are able to log in, please use Driver Easy to help you with the device drivers update. Given your circumstances, you are in need of a driver update, or replacement of your hardware components.

      Hope this help.

      Please feel free to get back to us if you still have any questions. We’d be glad to help.

      • Ria

        This absolutely worked for me. Thank you, very much appreciated!

      • Phillip George

        Hi Sophie,

        I have a similar problem with my Acer laptop. It boots up to where you enter password but just before this the screen goes blue. Once on the login screen neither my touch pad or keyboard seem to be working so can’t do anything. I’ve tried what you suggested in removing power and battery, completing a hard reset but still nothing 🙁 Anything else you can suggest? I’m at a lose!!
        Hope you can help many thanks Phil.

      • zecorakun


        I had the same problem with my laptop keyboard just after the latest Windows 10 update. At first my keyboard didnt work only in browsers and after i reverted it to a version before and restarted I couldnt even type in my password. I just tried hard resetting my laptop and it didnt work. Still when I enter BIOS or Lenovo solution center everything seems fine and works well.

      • Jaz Jasim

        Even I cant able to turn off my laptop..it still in lockscreen and my laptop is inbuild battery

  • Anthony

    My touchpad and keyboard are both not working. I tried to use USB mouse, it works once, but after the other windows update the USB mouse also not working now….Can anyone help me?

    • Sophie Luo

      Hi, Antony.

      By saying Windows Update, do you mean Creators Update? And what modal is your USB mouse? There are some known issues with the Creators Update which render some hardware unavailable. We wonder could your situation be one of them.

      • Anthony

        Hi Sophie,
        Mine is just a simple microsoft mouse….may be the Creator update but not sure as I did it two week ago….now I cannot use the keyboard, touchpad and mouse….what can I do? I cannot even get into the save mode as it say the Administrator is not working in save mode then I cannot use th emouse to close it and use other account to login to save mode…..I tried to activate the administrator account..still cannot work…What can I do? I created a boot disk for Win10..but it seems not working. I can only get into the command prompt where I can use keyboard and touchpad…Sophie, can you help me, please?

        • Mr_DooDad

          Hi Anthony, sounds like you ran into the very same issue I was having. Try this if my presumption is correct. Keep pressing F10 to get to the Boot Menu. The computer is going to take you directly to a screen that says press F2 to continue, press F2, which will take you to the BIOS, press ESC/ enter, and the computer will then take you to the Boot Menu. Select your main hard drive, and you should boot to Windows immediately after. Hope this helps.

  • Rakesh Kumar

    My keyboard in Windows 10 was not accessible, which through the method mentioned here proved useful and I was able to resolve a long pending problem. Thanks.

  • Henry Galt

    all very well if you can get past the password screen

    • Sophie Luo

      Hi, the only thing you need is a working mouse.

      When you see the log in screen asking you for password, click the middle icon on the bottom right corner, then choose On screen keyboard option. You should be able to type in your password now.

      • Rob Wagland

        Does not help if the on screen keyboard is also not working.

      • Sandra Hajek

        That worked until I deleted my keyboard driver. NowI can’t get ease of access to work either.

      • Nothing happens when I do that.

      • Roshan Ron

        Is this issue fixed?

  • ery

    thanks bruh,help alot