Easy to Fix USB Ports Not Working Issue on Windows 10

By Camilla Mo in Common Errors Tags: Windows 10

If you’ve recently upgraded to Windows 10 and now one of your USB devices isn’t working, read on. Whether it’s a USB mouse, keyboard, pen drive, printer, or some other USB device altogether, this guide should resolve your problem.

Note that there are 5 possible solutions here. You may not need to try them all; just start at the top of the list and work your way down.

1: Check if the device itself is faulty
2: Check your power supply
3: Check your power management settings
4: Check your USB device drivers
5: Check your USB ports

Method 1: Check if the device itself is faulty

If the USB device was working before you upgraded to Windows 10, it’s unlikely to be faulty. But coincidences do occur. It’s certainly possible that your device just happened to die right at the same time that you upgraded Windows. So it’s best to rule that possibility out for sure before spending time on more complex troubleshooting.

To check if the USB device is faulty, simply unplug it (‘Eject’ it if it’s a USB storage device) and plug it into another computer. If it works, the device is fine. If it doesn’t, then you’ve isolated the problem! You just need to buy a replacement.


Method 2: Check your power supply (laptop only)

Your laptop’s power supply delivers power to your USB ports. If, for some reason, it fails to do this properly, the devices plugged into those USB ports may stop working. Sometimes, this can be fixed quite simply:

1) Unplug the power supply and charger plug from your laptop

2) Restart your laptop

3) Connect your USB device to the laptop again

4) Plug the power supply back in


Method 3: Check your power management settings

In order to save power, by default, Windows switches your USB controllers off when they’re not in use, and switches them back on again when they’re needed. Unfortunately, sometimes this approach doesn’t work as intended, and Windows fails to switch your USB controllers on again.

To rule this out as the cause of your USB woes, just stop Windows from ‘managing’ power to your USB controllers and devices:

1) Open Device Manager (type “Device Manager” in the Windows search field)

2) Expand the Universal Serial Bus controllers branch

3) Double-click the first USB Root Hub device in the list (if you see only one USB Root Hub device, that’s fine)

4) Click the Power Management tab

5) Un-check the Allow the computer to turn off this device to save power checkbox, and click OK.

6) Repeat steps 3-5 for each USB Root Hub device in your list of Universal Serial Bus controllers


Method 4: Check your USB device drivers

Your USB ports not working problem is probably being caused by driver issues. The steps above may resolve it, but if they don’t, or you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged USB driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Method 5: Check your USB ports

If none of the above methods resolve your problem, your USB ports might be damaged. To find out, you can take your PC to a repair store and ask them to check. If your USB ports are damaged, the repairer should be able to replace them fairly inexpensively.

  • Abe Q

    muchas gracias, me funciono el metodo 3. thanks so much, method 3. did work for me.

  • mpool913

    Every couple hours my external hard drive would not show up in File Explorer. I would have to turn the EHD off and then on again to run backups. Method 3 worked for me. Thanks.
    Oops! I spoke too soon. Win 10 did it again–2 days later.

  • patrick

    Method #3 worked like a charm!!! I had four 3.0 ports that were dead to my 2.0 devices. Now they are working thanks to your article.

  • Youssif Ahmed

    nothing worked for me.. the laptop says the device works properly (its a hard disk) and that i have istalled the latest and best driver or sth i dunno what to do pls help

  • knight go

    my problem is when i connect my controller it presses the buttons randomly by itself but on other pc its working fine why is that?I am not sure if my pc is the problem because other controller work fine on my pc.

  • Nathan

    Well I’ll be GD. It worked. Been mucking with this for three days. Thank you.

    • Nathan

      Spoke too soon. It worked for a few minutes and disconnect. Finally found a solution that works. Modified USB drivers here: http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html. I can’t believe it’s finally working. Just make sure you read all the documentation before trying this. You’ll need to boot into a mode that allows non-digitally signed drivers to be installed.

  • haneen

    finally worked!! bless you

  • John Scott

    Thanks a million for this. I was completely at my wits end and about to take my PC to repairer. This is the ONLY thing that worked for me, and frankly it should be listed in the webpage above BEFORE trying to get you to buy DriverEasy (which I personally found to be totally useless.)

  • David Doos


  • Camilla Mo

    Hi Mukesh,

    I’m glad that it works.

  • Claude

    I tried everything I found in the discussions, but my PCIE USB3 doesn’t work since the latest Windows10 major update. I have 3 of these cards on 3 different PC’s and the problem appears everywhere

  • Mark Bongers

    Hello there..
    I found something.
    By default fast startup is enabled in Windows 10. But it seems this way Windows is not loading usb devises. Sometimes it is but sometimes it isn’t. By turning off fast boot my problems were solved.

    Disable/Enable quick boot Windows 10

    1 Type Control Panel in the search box.
    2 Click Control Panel.
    3 Click Power Options.
    4 Click Choose what the power buttons do.
    5 Click Change settings that are currently unavailable.
    6 Scroll down to Shutdown settings and uncheck Turn on fast startup.
    Click Save changes.

    Cheers 🙂 I hope this works for you too!

    • D.Millar

      Thank you Mark Bongers. After a day of many attempted fixes, yours worked for me. FYI – boot time increased from 55 seconds to 62 seconds. After doing your fix and testing it, I restored the “fast startup” setting. Everything still works and boot time is back to 55 sec. Seems like Windows just doesn’t bother to turn the USB ports on in fast startup, but rather keeps the on/off setting from the previous boot.

      My problems started with “anti malware” recommended by PC Magazine. It behaved badly. The internet is a jungle. Microsoft is the pits.

    • Glyn

      sorted, thanks very much, top man!!

    • Ali Raza

      You are a genius … It worked … You saved my ass … !

    • k d

      Thank you Mark!! This worked for me in seconds (and I did not even have to reboot!). Just unplugged the USB from my laptop, and plugged it back in, and presto chango – I’m printing!
      For reference, my specs:

      – Windows 10
      – Lexmark x2690 printer
      – Dell Inspiron 17 7000 series laptop

      I had this problem when I first bought this laptop, and was able to resolve it (can’t recall how now, hence here I am today!). I believe the problem this time was due to the 11/3/2017 Windows Update:

      – Update for Windows 10 Version 1607 for x64-based Systems (KB4023057)

      Thank you again for the quick fix, Mark!

    • Thanks Mark! Appreciate you.

    • Mark Stevens

      Thanks Mark – worked for me too.

    • homi matcha

      Wow thank u so much!

  • Aviation Guy

    U might have to check for updates and then install them

  • anonymous

    none of the above worked 🙁 I tried three other methods too and still nothing…

    • Kian 0606

      Same Here. I’m Running A Acer Aspire F 15 Laptop

  • Publix

    After May 2017 W10 updates on my Lenovo 510s
    Resolved with Solution 2 above.
    (Turn off the Allow the computer to turn off this device to save power option, and click OK button.)
    This excellently structured article was a great help to me.
    Very well done and thank you very much.

  • Kat_laza

    I am kinda late to the party but this just happened to me too about an hour ago. My pc only recognized stuff in my usb ports in the bios and when booting into Linux. What I did to fix this was go into the bios and under advanced I went into usb configuration and it was there where I disabled “Intel 3.0 usb smart auto something” and enabled legacy usb. This fix should differ from system to system though but just find your usb configuration settings and enable legacy.

  • Joe

    Thank you! This happened to me Dell laptop after I did the upgrade from windows 7 to windows 10. What fixed mine was the power management turning that off fixed it.

  • Jackson

    excellent journel really helpful

  • Randall

    I have a Hp slimline casing with the blue usb3 ports on the front panel. The mb is generic with no component to connect to the front panel usb3. I used a cable adapter to connect the front panel usb3 to the mb usb1/2 posts. But still cannot get the usb3 front panel wont work. Any advice?


    • Bren

      I have an HP Pavilion laptop running on Windows 10. A few days ago the wireless mouse stopped working. Tried everything and USB ports would provide power but not recognize devices. Finally found a post where HP suggested removing battery and power for at least 15 minutes and then starting up. Voila! When it powered up – all USB’s were recognizing devices and wireless mouse. Worth a try.

      • Patrick

        That workeed for me too – thank you!

      • shaun

        I had exactly the same problem. But, I found that the windows update had disabled the root hub device driver. It’s the 3rd time I’ve had updates and it’s happened. Re-enabled the device, and all worked again.

      • FrostDeez AKA StorminNorman

        Thanks dude! Been having this problem where only 1 usb port works for a month of so and I finally found this response XD.

        PS Like and subscribe to Frostdeez AKA Storminnorman
        Follow me on twitter @frostdeezaka

  • Nikos

    since the upgrade from win7 to win10 the data transfer speed from/to usb stick has been dramatically dropped (4-5mbs).
    I plugged the same usb stick to a similar laptop (acer 5738 with win7) and the transfer speed was 10-15mbs!
    Any ideas?
    Thanks in advanced.

  • Stu

    Great post. I was having the same issue with USB2 and USB3 ports on the front of a computer I just put together. It was the power management setting that worked for me. Switched it so they don’t cut power and it works now. Thought I was going to have to take the whole thing apart again.

  • Alfred

    Hey very clear, nevertheless my problem persists. My USB C port is not working. I’ve got a Dell XPS 13 with a DA200 adapter, any suggestions?

  • Lori

    THANK You!! Finally figured it out – with your help!!
    First of all, I didn’t have a USB Root Hub listed under the “Universal Serial Bus controllers.” Only an “Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft).” Looking closer, there was a t.i.n.y arrow over the USB icon. I clicked on that, and it showed that it wasn’t connected. A few steps later, it was – and Viola! The USB Root Hub appeared. #2 worked! Back in business with my brand new Lenovo ideapad 110. THANK YOU!

  • Helen garnar

    THANK YOU THANK YOU THANK YOU from saving me from a breakdown !!!! No 2 is working !!!!

  • David

    No 2 worked for me but only after reboot. I’vee had so many problems with the W7 to W10 upgrade and then the W10 anniversary up date!

  • Ron Francis

    My keyboard/mouse stopped working. I connected to the computer via from another computer via remote desktop. A couple of the USB devices in Device Manager showed with yellow exclamations. I tried some stuff in another post and it did not work. Ultimately, I tracked down the hardware on the manufacturer’s site. They stated the stuff was not supported under Windows 10 (6+ year old computer). I downloaded the last Chipset driver they had for the MoBo and installed that. While it was not listed as compatible with Win10, it works fine and fixed all the issues. Now if I could just figure out how to stop Windows Update from updating these drivers, the fix could be permanent. I suspect the solutions in this post will not work in my case, because mine is an age/compatibility related issue, but I may try them the next time it happens.

  • Gustav

    Thank you so much… i can work with my arduino…

  • Daniel Suryadi

    Check your windows explorer. If there too many Virtual Drive (ROM), you must remove all of them. In Device Manager, expand DVD/CD-ROM drives, Right click any of virtual drive, then you can Disable, or uninstall them.

  • slab

    hi, yeah i tried all methods still no luck. first time solution 2 helped but having the same problem again. i dont know what to do anymore

  • Phil Guy

    Thanks, had problems since win10 anniversary update with 2 computers. Resolved issue using solution 2 with USB 3.0 add in PCIe card, one wouldn’t turn off and kept restarting and USB3 only working as USB2 other machine would work OK but when it went to sleep would not wake unless mains plug pulled from pc. Thanks again.

  • Jam

    Thanks a bunch! No. 2 solution works. Whew!

  • sri prakash

    the solution to undercheck power management under device manage worked. thank you the help.

  • david jones

    Your solution no2 – USB power management solution worked.
    Thank you so much.
    Cheers dj

  • nisant nayak

    i have acer aspire a15 laptop 2016 addition windows 10 starter but i install windows 7 but my usb 3.0 is not working driver install succesfully but steal not working can u please help me to resolve

  • Joey

    It isn’t reading my keyboard or mouse. One USB port only works for one device and that’s my throttle.

    • eric

      i have the same problem i really want a way to resolve this

      • Jam

        Do you still have the same problem? I just solved mine using the no. 2 solution. Hope it helps you, too.

  • Hana K

    Thank u sooooo much. Resolve my problem with turning off e Auto Off function. Yay!! God bless…

  • Charlie Asbornsen

    Thanks. Boy, that was irritating.

    • Bluebell

      I have an HP hybrid – tablet/laptop. None of the solutions work for me.

      Eventually I tried removing the tablet screen from the keyboard, plugged it back in, instant success!!!

      • Mike

        Thanks, read this, did the same and worked, great result

      • Vault Girl

        Thank you so much Bluebell! I tried it with my hybrid Lenovo and it worked! thank you so much! You’re a legend!

  • Joe

    This has been happening to me since Windows 8. Updates (temporarily) kill all my ports *except* the USB 3 ports that are plugged into an internal connector on the motherboard. I’m guessing that either USB 3 ports are not affected OR the connector has a different driver than the other ones. Updating the drivers don’t quite work. A few (not all) of the USB drivers are from 2006, and updating causes all sorts of instability (it seems that Intel thinks the drivers can be updated, but MS does not.) Apparently my 5 year old motherboard (P8P67 Pro) is too old. The PC still runs like a champ otherwise.

  • Jim

    i use windows 10 and #2 above worked for me – unchecking the box in power management. thank you.

    • krishnan

      usb management not showing in my driver management

      • Xyz

        Uninstall the USB drivers by going to device management, then restart your PC

  • Mac

    How am I supposed to get to device manager if I cant use a mouse because of my usb ports not working???

    • Nate

      Find an old PS/2 mouse and use that.

      • kev

        except it wont have a ps2 port if its a fairly new p.c

    • anon

      Step 1: Press Windows+R to open Run, type notepad and click OK to open Notepad. Step 2: Enter devmgmt.msc Step 3: Click Enter

    • Devin

      One thing that worked for me is scan for hardware changes because I was only seeing 3 of my controllers and thought something was off about that , but once you scan it’ll refresh the controllers/device manager and pop up the rest of them.

    • Arnold

      I just fixed my problem. I have a HP desktop about 6 years old. I unplugged the desktop. A little green light on the back remained on for a short time and I waited for that to go off. Then plugged it back in, and voila, it’s all good now.

    • krishnan

      can I send my screen short to explain my problem?

  • Max

    How do you use this thing i just bhougt it but how do i put my photos and stuff into it?

  • Dagfinn A. Mork

    Your second tip worked once, but not any more. The USB works well on other pc’s I have got so that one is ruled out.

    Any other tips?

  • Jim Beam

    Great Post Fixed my USB 2.0 Ports!!!

  • Tony

    Great solutions. Solution 3 solved m issue. Cheers for the information.

  • JW

    So I have an ASUS and can’t get my USB 3.0 to run at the correct speed. It is functioning as if it is a USB 2.0. Please help!

  • Simeon Davis

    When I boot up my computer my USB devices work fine for a short period of time. But after 10 or 15 minutes, my USB WiFi adapter stops working. If I unplug it and put it in another port it begins to work again but will inevitably stop working again. I’ve tried the USB root hub power settings fix, I’ve tried the uninstalling of the root hub fix and neither of them have any long term effect and are generally useless. It’s rather infuriating because my desktop didn’t have this issue when I first installed windows 10 and has only occurred after a few recent updates. I’ve run out of ideas of how to fix the issue and need help.

    • pugdog24

      The following, similar to first post above but with a little twist, has worked for me. Simple restart does not work. BUT… shut down. Remove both power supply connection AND take out battery and leave out for about a minute. Take out your USB thumbdrive or whatever you have connected at same time, while shut down. Replace battery and power supply, then power up. Once powers up, USB ports should be working just fine, no need to go through extensive procedures that may or may not work, leading likely to reinstall windows (and who wants that?!). Try the above first, anytime you have something screwy happening that does not respond to simply restarting. Has worked for me for more than one problem with windows 8 and 10…

      • S T Dean

        I did device manager, USB, power saver mode, unclicked
        shut down computer
        It took awhile for all the green lights to power down- so be patient!
        I unplugged everything to computer, every USB PORT!
        I unplugged battery– waited 3 minutes…
        Put battery back in… plugged everything back in, to include all USB AND POWER.
        Crossed my fingers, and bam. The printer worked. Now let’s see if it works tomorrow. I’ll keep you posted. Thanks for everyone’s help. I piece mealed everything. S

    • Matt

      YES, Simeon!!! That’s me, to a tee!!!!

      Can you Please, if you can, share how you came to the solution???

      Thanx, sooo much!!!



  • abhishek thakur

    help me im using window 10 with latest update and hp laptop

  • abhishek thakur

    usb not recognized.. not solve after try all possile solutions from internet

  • talha

    my joystick ar not supportred ,when i connect my joystick it says that your device to recognize,what i do now,

  • Matej Stulak

    If you have ASUS laptop then most likely `ASUS USB charger Plus` is interfering with the proper USB controller. try uninstalling it, worked for me (i have also uninstalled drivers from the device manager which had yellow triangle). Once the ASUS USB charger Plus and the drivers were out, i restarted the PC.

    • Katherine Mann

      Thank you! This problem has been driving me crazy for ages. Your suggestion worked perfectly!

  • Rich

    Installed new usb 3 pci-e. It first caused my computer to restart on shutdown com. So I went to device manager and it was refreshing over and over,so I turned off power saver on usb 3 contoller. It worked so I checked the power saver control on the usb 3 hub,that worked too,so which one do I keep on ,the hub,or the controller? Why doesn’t my computer accept the pci-e usb 3 generic hub? It has 2 usb 3 ports on the motherboard?

  • rama cd

    thank . found it very useful. thank you. regards, rama cd

  • justin zeng

    Hi guys,

    I tired all the options above and still didn’t work, not sure why.

    Finally I did a system restore and WHAAa it worked, now I have all the usb port back.

    Hope this help you guys.


    • Dolz

      What steps exactly did you take?

    • Macster

      All you had to do is restart your computer.. there is a device connected to your computer that Win 10 does not like and is turning off the USB ports.

  • akshay

    I have a Acer laptop . when I connect a pen drive to the laptop then no response is coming from the laptop and when I connect USB cable then my phone started to charge but it won’t connected to the laptop . please give a proper solution .

    • Dolz

      Also need a solution to this too. Currently facing the same problem.

  • Udo Lotz

    After installing Windows 10, I had the yellow exclamation mark attached to all USB root hub entries (both chipset and USB 3.0 adapter card) in the device manager, showing error code 19 in their properties. None of my USB devices was functional.

    For me the solution was Microsoft’s explanation “This can occur when more than one service is defined for a device (…)” ( https://support.microsoft.com/en-us/kb/310123#bookmark-19 )

    I had a generic LibUSB driver from sourceforge.net installed under Windows 7 (for use with the Android debug bridge, I think) and it was updated during Win 10 installation. Uninstalling it under “Software” instantly freed up the USB ports.

    I was searching for this for two days in my free time and this site gave me valuable hints. Thanks to all contributors!

  • zzzzzzzzzMO

    I have a problem with usb extension(with wifi adapter in it) , I plug it in computer with win7 it works great , but not with win10 computer (I disabled all the “allow the computer to turn off the devices…) but it keeps disconecting everytime i try to connect into a wifi .
    PS: wifi adapter works good without usb extension on win10

  • Sercan

    Hi i have almost the same problem but mines like this:
    When i start the computer everythings fine
    But after the bios screen my keyboard and mouse dont work anymore
    I cant login to my windows
    But when i go to the bios menu right imitidatly after startup f8
    My screen dont opens but my keyboard and mouse do still work .
    Anyone know anything?
    I toke the battery out and started still the same
    And ps/2 mouse and keyboard didnt work too
    Cant get in to safety mode and menu
    All of my ports are doing the same
    So i cant do anything
    I have this computer for 8 months never had a problem
    Im out of options

    • XX_NF_XX

      Same thing here. Everything works in BIOS menu, but didn’t work at Windows 10, even a PS/2 keyboard. Solution 1 didn’t helped me.

      • XX_NF_XX

        My PS/2 keyboard and other USB devices are back. I don’t know what exactly happened, but it happened after pressing on the reset button. Previously I run usual windows shut down process by pressing on the power button.

    • Tucker

      Mine reverted to windows 7 and my USBs werent working, I managed to get them working by going into BIOS and changing the smart load during POST to always load.

  • Johnathan

    Ok this happened to me so i use the solution 1 and it worked thank you.

  • Fred

    I had the issues in windows 10 of:
    Mouse cursor lagged no matter which port (but settled down on its own), but then soon no USB stick or larger USB drive would show up when plugged in. (you could hear windows chime it knew it was there, but just acted like it didn’t exist). I couldn’t change the drive letter, because it didn’t even show up as a blank drive letter.

    I just tried turning off power management in the USB properties as shown in this post and BAM….problem solved after restart.

    thanks for this.

  • Nico uit Loenen

    Same here, clean install of win 10 from front USB 3.0 worked fine for several days. Then I attached my second HDD which first did not show up. After restart I got an MS update whereafter it did show up and lost the front USB 3.0 hub(AKASA)at the same time. MOBO Asus P8Z68-V-Pro. 2X USB on the back of the mobo still work. Great Job MS.

  • Terri

    My HP photo smart printer kept going off line with my new Win10 desktop. Error message said “the last USB device connected is not working properl”. Win Updates are currrent and I switched USB ports several times and that did not work. The error happened every day or so. I used your SOLUTION #2 and turned off the power mgmt on 3 USB root hubs so lets see if that works. I have question…..there are 2 generic USB hubs also; should I turn off power mgmt to them as well?

    • camilla mo

      Hi Terri,

      If there’s more than one USB Root Hub device, repeat these steps for each one.

  • ashok kumar sharma

    i am using window 10 . usb device update usb 3.0 but my device support usb 2.0 . what can i do

  • jorgen

    My mouse and keyboard is “lagging”, tried diffrent kind of mouse, same problem, seems like its something wrong with the USB ports, the mouse works one second, and lagging the next, its get ekstra bad when im playing a computergame. Anyone got an idea of how to fix it?

    • levente zari

      The issue resolved?

  • David VanGelder

    After getting the chipset driver and the usb3 drivers for my system i still did not have ‘live’ usb ports. I finally powered down and pulled the memory and the CMOS battery for 5 minutes. On reboot I had to reset the system time/date in the bios and now it all works like a champ.

  • Cindy

    Thank you!!!

    Turning off the power saver option worked. Had a heart attack after the upgrade to Win10 and could no longer open my business or financial records.

  • Nagesh

    Thanks Driver Easy :

    Immediately after reading from your website i followed the steps you mentioned. I was able to resolve my issues. Thanks A Lot.

    • mike

      turning the power setting off worked for me – great tip thank you

  • Pradeep

    2 usb ports are not working after i upgraded to windows 10.How to fix this?

  • Eli

    Hello every one,

    I have had a problem with my Window 10. When, I tried to back up form my Samsung 4.4 model through ” Smart Switch” program on my TOSHIBA lap top, it didn’t detect my phone. Just to mentioned, I did back up on Window 7 without any problems. I checked the device managers, checked and changed the USB portal, it didn’t work at all. My phone, couldn’t be located in my computer as well. Could you please kindly advice me on how to solve the problem. I require to back up my phone, as it is running out of space.

  • lorna Gaskin

    Hi guys, by usb ports and the hdmi have all stopped working. Ive tried to download the chipsets but HP doesnt have any on their download page for my model of laptop. Im so confused.
    thanks for any help

    • camilla mo

      Dear lorna Gaskin,

      You can use Driver Easy to help download and update the drivers.

      • lorna Gaskin

        I have, but i dont understand what to do with files after they’re downloaded. i dont have the money to buy the upgraded version.

        • camilla mo

          Dear lorna Gaskin,

          The drivers are required to install manually step by step with the Free version.
          For how to use the driver files to install the drivers, please visit http://www.drivereasy.com/how-to-manually-install-drivers.php.

          And drivers can be installed automatically with the Professional version. You will have 30-day money back guarantee if you purchase the product. So you can ask for a full refund if you want.

    • Andreas Mueller

      Having an HP xw6600 workstation with Windows 10 and checked the driver details for USB Input device. No input device with USB is working. The file hidclass.sys is missing. Copied missing file from another HP win10 to C:\WINDOWS\system32\DRIVERS\
      This solved my problem after updating the driver using Browse my computer for driver software from the Driver directory. The system will load all 3 files for the USB Input Device.
      This issue is not HP related.

  • Abbie

    Hi, a family member upgraded their Acer Aspire e15 to windows 10 from Windows 8 – since then the HDMI connection to the TV is a bit wonky! When the HDMI cable is plugged in, the TV will say no video signal – then we take the laptop and connect it via a second HDMI cable to a different TV – works perfectly! Back to original TV and original cable and it works! Usually stays working for the rest of the day and then it will stop again – repeat the above procedure and back up and running again! If anyone has any ideas I would be very grateful.

    • nick

      that issue sounds like a signal connection loss or a signal not been sent to the hdmi port, check your screen settings and set to auto for your screens OR when hdmi is plugged in change screen to hdmi….

  • Roides Godlove

    I have problem in mass storage usb. I don’t know if this involves the printing b’se my priter doesn’t work as well.

  • Jack Lala

    I try to installed Brother MFC-7470D for windows 10 it won’t install,my Lenovo B50 laptop same error usb composite device, I try download all drivers from Brother,Lenovo website but it won’t fix this problem.

    I need help,


    having same issues…all my USB ports not recognizing flash drives etc…shame!

  • JD

    I am having the same issue. I can’t get past the log in screen because no USB ports work (no keyboard or mouse). Microsoft needs to create a fix for this.

    • Cindy

      Had no KB/mouse happen to a friend’s PC after Win10; the USB ports on the back didn’t work, but the ones on the front did. Had to get a new mouse, though, old one just wouldn’t work, new one fine on the FRONT ports. The printer worked on the back, for a while – now it doesn’t (drivers are updated, it’s the port). Going back to address the power-saving issue today…

  • JJF

    I just had same problem. Found an old wired keyboard & mouse and plugged into rear of the desktop tower.

    Now have a keyboard & mouse but two front USB drivers work. Use those for the wireless devices and some backup stick USB storage to backup data.

    Have tried installing drivers but no luck. Luckily there’s a Microsoft Store nearby to go to tomorrow & discuss.

  • Adrian

    Bullshit. My pen drive works in one of my 4 front USB connectors, and the same goes for my wireless dongle, and so on, and so on. Win10 seems to make up its mind at the first connection about where your USB belongs.

  • Ndulamiso

    I have same problem with my Lenovo g40 30 all of my USB port are not working

    • Super Problem Solver

      From all of my research I found the problem. It could be that windows 10 does not support your current usb ports. You should replace them with 3.0 usb ports.

  • Jhon

    I upgraded to Win 10 and it’s a total regret.

    Mouse, keyboard and usb wifi adapter are not working.

    • JohnA

      I just upgraded my HP laptop from Windows 8.1 to Windows 10, and now 2 of the 3 USB ports won’t work. A simple mass storage device (4Gb Kingston USB stick) is not recognized on 2 ports, but is OK on the third. I’ve been installing/updating USB drivers for the past two days – no luck. Some deleted drivers re-appear on reboot. USBview is showing that there is a ‘USB Composite Device’ on Port 3, eventhough there are no USB devices plugged in. In Device Manager, ‘USB Composite Device’ appears in the ‘Universal Serial Bus Controller’ list, rather than the ‘Universal Serial Bus Device’ list. This is a load of horse and life’s just too short. What’s the best way to downgrade the machine to Windows 7?

      • Carsten Nielsen

        Does the usb 2.0 work but not the 3.0? Cause that is my findings.

  • Carl Custer

    One or more USB ports on my Thinkpad die every week. Talked to Lenovo tech and the recommendation was to revert to Windows 7. Windows 10 is still a beta version.

    • bagus

      i use asrock h61m vs4. i think windows 10 just killed 3 of my 4 usb for just trying it for 3 days.

  • govinda

    i am using win10. i have updated all my driver though iam facing the problem during connecting my phone .pendriveis ,usb-mouse work properly but mobile is not
    connecting….what can i do to solve my problem…
    thank you

    • camilla mo

      Dear Govinda,

      Try using different cable then try using your mobile in other machine and see if it works.

      • govinda

        i have tried it already but not working.

  • Eric K. Moore

    If you install Windows 10 or an update wipes out most of your USB ports this means the manufactures chipset driver/s were removed and the computer was reset back to default status, the manufactures chipset driver/s (Intel Chipset Driver/s, Dell in may case) need to be reinstalled, go to the manufactures web page and find the proper chipset driver/s for your computer and reinstall then reboot.

    Did this last night and all is working well again, it’s a rather simple fix.

    • kayden

      i could not find anything revolving around chip sets on their webstites. please help

      • camilla mo

        Dear Kayden,

        Have you tried using Driver Easy to update drivers?

      • Jeff

        Luckily, my keyboard uses PCI (whatever…) port, and my mouse’s usb port was fine. Only some of the ports went bad, namely my 3.0 ports.

        So, if you’ve got an old keyboard/mouse, that uses those ports, or if any of your usb ports work, try that.

        Beyond that, in device manager, the 3.0 ports pretty much said it wasn’t active because there was an error. Once I disabled and enabled it, all was good.

        • Carsten Nielsen

          how did you disable and then enable the usb 3.0 ports manually?

  • Matt

    Windows 10 is junk.

    I have been writing drivers for windows since Nt4, and now, on win10, the msi doesn’t install the driver on the device even though the device is plugged it.

    Not only that, when the drivers are on the system, plugging in a new device doesn’t cause them to be used.

    Plug in a second device and both are assigned the system driver, not ours, and both get COM9.

    Windows 10 is junk. Don’t use it.

  • julius mbaabu

    am followed the procedure given above buh it has failed working.

    • Eric K. Moore

      I found what is wrong, when I reinstalled Windows 10 most of my USB ports wouldn’t work, the reason was Windows 10 reset the chipset drivers back to default, go to the comp manufactures website and download and reinstall the chipset drivers that they installed and this will return you computer back to normal.

      Did this last night after talking to a Microsoft tech, downloaded the Intel Chipset Driver and rinstalled all USB and Lights (Alienware) are working again.

  • kamau

    My USB mouse wont work on windows 10. And whenever I try to update the USB drivers(that show a yellow sign) I get an error message that the drivers are available but windows was unable to install them. It’s really disappointing. What do I do?

    • camilla mo

      Dear Kamau,

      Would you please provide the full error message, your specific operating system and your PC model name?

    • Eric K. Moore

      You have go to the manufactures web page and download the chipset drivers for your computer that they installed, Windows 10 reverts your computer back to default settings and wipes these out, download and reinstall everything will work fine, did it last night.

  • asrrael

    same problem with win10N and my Gopro camera I have dowload a pack from microsoft Multimedia update. It recognized right away, but I update the win10 to the last update. the problem has back again after i restart the pc. found drivers and not work. so i have returned to win 7 ultimate. i dont know whay nicrosoft play this game all the time, since win 95.

  • Jean Jacques Mveng

    It is an issue related to old bios settings. So you will need simply to go into your system bios and disable “USB emulation”. Then reboot your system. Everything should be fine even if you reboot it with attached USB devices.

  • Harmony

    I am having same issue. I the usb ports work until windows starts up. I can get to boot menu and it works fine if I hit the f12 key when it starts up. I had windows 10 and was able to reinstall windows 8 again but it still shuts off after it starts loading windows and won’t let me get past login screen

    • James

      I’m having the exact same problem as you, how did you ever solve it?

    • justin

      this happened to me and i went out and returned to my pc later on to find it finaly finished loading, apparently some updates like the big one Windows 10 Version 1607 cause a long and quiet delay while booting after installation

  • M Lenox

    Don’t boot your system with the USB drive installed!!

  • Miguel Queiroz

    Same here… I totally lost all USB ports after the latest automatic update. This is of course NOT a hardware issue.

    Microsoft, this is just plain amateurish and irresponsible.

    • camilla mo

      Dear Miguel Queiroz,

      Your USB problems might be caused by driver issues. Try updating the drivers.
      You can go to the PC manufacturer’s website to download the latest drivers. You can also use Driver Easy to help update the drivers.

    • Amy

      I had the same problem. It’s NOT a hardware issue. The USB ports worked fine when I went to bed. Computer updated, then nothing. The USB will power the lapdesk fan but doesn’t register the mouse or the USB drive. I uninstalled the update, but still nothing. I hope there is a solution to this.

      • Eric K. Moore

        The chipset drivers that the manufacture installed were wiped out, go to their webpage and download the proper chipset drivers for your computer then reinstall, did this last night and everything is working now.

        • Jer

          How do I go to the website when I have no mouse or keyboard???

    • bagus

      3 of my usb dead literally

  • camilla mo

    Hi Josh,

    Try switching to another ports.

    If the issue occurs after you install some drivers, go to Safe Mode to roll back the drivers.

  • josh

    I can’t even get past the log in screen. It will not recognize my key board or mouse after Windows loads up.. any ideas how to fix that?

    • QM

      Same here. Even in safe mode usb keyboard not working.