Windows 10 Black Screen with Cursor [SOLVED]

By Camilla Mo in Graphic Issues

If you run into a black screen with a cursor error in Windows 10, you can’t do anything with your PC. Very frustrating, right? Don’t worry. The error can be easily fixed. Just try solutions below.

There are six solutions for you to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.

  1. Keep holding the power button
  2. Disable fast startup
  3. Disable integrated graphics card
  4. Update graphics drivers
  5. Log in using a different user account
  6. Reset your PC

Solution 1: Keep holding the power button

This solution only works for laptops. If you are not using a laptop, skip and move on to next solutions.

Try to:

Shut down your PC. Remove the battery, press and hold the power button for 60 seconds. Put the battery back in and start your PC again.

Solution 2: Disable fast startup

Disabling Fast Startup may resolve the problem. Follow steps below:

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try use this solution. If you can’t log into Windows, restart it in Safe Mode, then follow the instructions. If you’re not sure how to start Windows 10 in Safe Mode, see How to Boot into Windows 10 in Safe Mode.

1) Press Control Panel in the search box at the bottom corner of the desktop and click Control Panel in the pop-up menu.

2) View by “Small icons” and click Power Options.

3) Click Choose what the power button does .

4) Click Change settings that are currently unavailable.

5)  Under “Shutdown settings”, uncheck Turn on fast startup (recommended) then click Save changes .

Solution 3: Disable integrated graphics card

If you have a separate graphics card, the computer sometimes believes it has a dual monitor. In this case, the error would occur. So disabling the integrated graphics card may fix the problem.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to use this solution. If you can’t log into Windows, restart it in Safe Mode, then follow the steps.

1) On your keyboard, press the Windows logo key  and R at the same time to invoke the run box.

2)Type devmgmt.msc and click OK.

3) Under “Display adapters”, you will see more than one graphics card there. Right-click on the integrated graphics card (usually an Intel or AMD graphics card) . Click Disable to disable the card.

4) Restart your PC.

If you’re not sure which one is the integrated graphics one, disable one by one and see if the problem is resolved.

Solution 4: Update graphics drivers

If disabling the drivers doesn’t resolve the problem, you can try to update the drivers. If you don’t have the time, patience or computer skills to update drivers manually, you can do it automatically with Driver Easy.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try this solution. If you can’t log into Windows, restart it in Safe Mode with Network first. To run Driver Easy, you need to connect to internet. So you need to restart your PC in Safe Mode with Network.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged graphics driver to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Here take Intel HD Graphics 4400 for example. Driver Easy will detect the graphics card installed on your computer.

Solution 5: Log in using a different user account

The problem can be caused by corrupted user profile. You can try to log in with a different user account. If you can use the computer with no problem by using that user account, the problem could be due to corrupted user profile. Then you can replace the folder of the corrupted user profile with the folder of the working user profile.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try any these steps. If you can’t log into Windows, restart it in Safe Mode, then follow steps below. If you’re not sure how to start Windows 10 in Safe Mode, please see How to Start Windows 10 in Safe Mode.

Follow steps below to replace the folder:

1) Login with the working user account.

2) Navigate to C:\Users\{working-user-profile-name}\AppData\Local\Microsoft\Windows\Caches.

3) Copy the folder “Caches”.

4) Login with the corrupted user account.

5) Navigate to C:\Users\{broken-user-profile-name}\AppData\Local\Microsoft\Windows\Caches.

6) Replace the folder with the folder from the working user file.

If you don’t have an existing working user account, you can create a new account. 

Creating a new account requires you to login Windows as administrator. If you have an administrator account, login to Windows with that account. If not, you can activate the built-in administrator account in Windows and use it to login to Windows.  

Activate the built-in Windows administrator:

1) Open Command Prompt as administrator: type cmd in the search box. Right click Command Prompt and select Run as administrator.

2) Type net user administrator /active:yes and press Enter key on your keyboard.

3) Restart  your computer and you’ll be able to login to Windows with the administrator account.

Create a new account:

Follow steps below to create a new account.

1) Type setting in the search box and select Settings in the pop-up menu.

2) Click Accounts.

3) Click Other people in the left pane and click Add someone else to this PC.

4) Follow the on-screen instructions to create a new user account.

Solution 6: Reset your PC

The final solution you can try is to reset the PC. If you’re not comfortable with resetting your PC, it is recommended that you contact your PC manufacturer for further assistance.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try any these steps. If you can’t log into Windows, restart it in Safe Mode, then follow steps below. If you’re not sure how to start Windows 10 in Safe Mode, please see How to Start Windows 10 in Safe Mode.

1) Type settings in the search box at the bottom left corner of the desktop, then a menu with the search results will pop up. Click Settings in the menu.

2) Click Update & security.

3) Click Recovery pane.

4) Under Reset this PC, click Get started. Then follow the on-screen instructions to reset your PC.


Hope the solutions above help you resolve the Windows 10 black screen with cursor error. If you have any questions, please comment below as we’re happy to hear of any suggestions and ideas.

  • Typical. Unfortunately, none of these issues were the fix. W10 fall creaters update corrupted my C drive and I’m done for, because I do not have a bootable disc to reinstall w10. Damned laptop is only 2 years old. Sometimes I wonder if MS pulls this BS purposely.

  • Marvin L

    My laptop just came back from this black screen with me plugging a HDMI cable and unplugging it.

    Now it’s still stuck ( explorer.exe don’t answer)

  • Arun Dhyani

    HI Everyone,
    Issue: After clicking on Restart and Update we were running into a black screen with a cursor.
    To make ensure, your system is waking up by pressing Ctrl+ Shift+ Windows+ B. It stated that your computer is in active state and Windows Explorer got crashed.

    Step 1) Ctrl+ Shift+Esc
    Step 2 ) then clicked on file and chose New task and typed explorer.exe and hit enter

  • god bless you if u believe in god 😛

  • Pestovics Csaba

    Hi Guys. I have got the same problem with my windows 10. Yesterday I
    played on it and everything was fine, but today It didn’t start, I had
    only this black screen with cursor, I couldn’t open even the task
    manager. I didn’t install any cracked program or theme, since I have my
    new (and expensive) computer, I’m more careful. For me the solution was
    that I had to go in safe mode, there open the task manager, click on
    “run” and disable the autostart by the “Steelengine 3 Core” and “Vive”.
    (Only these were “new” on my computer.) I don’t know what the Steelthing
    this so I think that was the problem. But for any cases I turned off
    Vive too.

    So, or this was the solution, or the computer somehow repaired itself, than it’s a shame, it didn’t do it earlier.

    I hope my solution helps for someone.

    Blessings upon you

    Csaba P

  • Prathamesh

    Can anyone help me too? I am the problem of black screen with cursor too. Reinstalled windows, formatted the drive in which windows was installed. Basically, tried everything. Still no luck. Also, when I boot into safe mode, I get a windows with ‘Unknown Hard Error’ as shown in the pic. Please help.

  • LGBTandProud

    I used the laptop hold the power button down. It worked after powering on and off several times with a weird noise. Now I am
    afraid to shut down but sleep works.

  • Anon

    Sometimes the error occurs due to a malfunction on non-original chargers
    (If the Laptop has to be constantly charging).
    Try to manually shut down the computer and , when restarting, take the charger out and wait.
    Works for me and it must work for a few people at least.
    Hope I could help (:

  • Online Observer

    So we’ve found that by going into MSCONFIG and disabling the App Readiness service, you then don’t get the black screen upon restarting.. why restore your whole OS? lol

  • David Lavey

    I too had this issue. Mine was neither third party software or a graphics driver issue. Mine ended up being a corrupt explorer.exe log at startup. Only resolution was to reset the laptop. I found out it was a corrupt log by going to the CMD screen and typing scf /scannow. This is the youtube link that I followed.
    Task Manager was no help and had to go to safe mode (hold shift key and click restart) The video will show that as well.
    Hope that this may help someone else.

  • Donna

    Hi! I just bought a new laptop and sadly came across this problem. I used all the tips and removing the graphic driver (AMD Radeon) worked for me. But, everytime I switch my laptop off, the same problem occures. Is there anything I can do or should I send my laptop back to were I bought it from?

    • Camilla Mo

      Hi Donna,

      If you tried all the methods but the problem was not resolved, you may need to take your computer to the vendor to make a further check.

  • Muralidhar Parimi

    what is this yaar?? we are unable to boot the laptop in normal mode and safe mode and your asking us to do settings after logging in to the PC. how is it possible.

    • Camilla Mo

      Hi Muralidhar Parimi,

      That solution works only when Windows randomly starts.

    • Ray Klast

      hope you fixed this by now, but I found that my computer although screen was black on cold boot (from off) it would display fine if I restarted. I also found that it was actually on and waiting for my input, if you can find keyboard sequence to restart computer similar to [Windows}+R to bring up run box and shutdown -r for restart that might help, but you have to type it blindly. For my work PC I was at a log in window and had to press enter a few times to get past user policy and tab and such to restart, but I looked at another PC to figure out the sequence, Good luck the turning off fast boot option above helped me.

  • Sean Hicks

    I have a bigger issue. I have no way of getting into safe mode either. When I log into repair mode I get a blue screen with a cursor. So either way I think I am done…lol

  • VeraJae

    So none of these help me.

    I get up to repeatedly pressing f8.. ive tried safe mode, safe mode networking, last known good config, everything

    My laptop resets and gpes back to the black screen.. yeah my laptop is a bit old like 5 years… and i havent been updating it much due to lack of internet… but it was $1600.. i REALLY dont want to replace it yet.. i newer one wpuld cost WAAAYYYYY to much right now
    …… suggestions?

  • Adrián Ferreira

    Same problem of Rup is UXStyle the origin of the problem

  • Harsh Fernandes

    Hello guys well I had the same issue and tried the first method and then when I logged in it didnt seem to change so I clicked Alt+Ctrl+Delete and then I chose the “Task Manager Option” then clicked on file and chose New task and typed explorer.exe and hit enter and suddenly my computer came back to its home screen… hope it helps you guys as well but then when I logged out and logged in back it still would have me do the same thing I.e run a new task and then “explorer.exe”… so then I created a shortcut in my desktop as explorer.exe and clicked ok and then I clicked on start<run< shell:common startup < moved the shortcut from the desktop to the startup folder and taddAaaa there you goo

  • MatsuDawny

    Currently fixing my Mom’s computer. Task manager also wouldn’t open. I’ve gone straight to step 5 to reset the PC.
    So here is more help for the novice. Does a screen open at the beginning? You click it and it goes to the password screen--DO NOT PUT IN YOUR PIN OR PASSWORD. There is a small mark near the bottom right corner, click it it’s a power button. Hold down the ‘SHIFT’ button and click on ‘RESTART’. Then you can try the stuff listed in the article.

    • Camilla Mo

      Hi MatsuDawny,

      Thank you for your sharing. You advice would be very helpful to others.

    • MatsuDawny

      Yes, reset worked on her PC. Everything is fine now even after all the windows updates. Since she’s over 70 and not very good with a computer I figure reset is best in case she accidently downloaded something. And because she has nothing saved on the PC that might get lost during reset.

  • Camilla Mo

    Hi JC,

    Thank you for your sharing. It may help others as well. 🙂

  • Jason Coker

    All these solutions rely on being able to do something with your computer (i.e. enter safe mode or dialog boxes.) I can’t do ANYTHING. It’s just a black screen and a cursor.

    • Camilla Mo

      Hi Jason Coker,

      Have you tried shutting down the computer then boot it into safe mode with F8 key or Shift+F8 key combination?

    • CHASE TURRENTINE [student]

      I have the same problem my screen is black I signed in on safe mode bla bla and it is still black I can’t do anything

      • Camilla Mo


        If you still got black screen after entering safe mode, I am afraid you had a serious system issue. You can contact the manufacturer for further assistance or take your computer to the repair store to make a further check.

        • Brittany Angel Bray


          Black screen w/ cursor.

          – None of the “windows + [a-z]” work

          – Only cot+shift+del works for me. I can pull up task manager, and
          through task, I ran a 32 bit which will then pull up the firefox

          – All my usable apps are blinking except task manager

          – NVIDIA graphics card is updated –> still blinking, still the same issues

          – safe mode networking and low res video is the same black screen, same issues.

          – I’d like to get into device manager to preform a restore, however, TASK manager isn’t allowing me to pull up any programs.

          – I have not tried COMD PROMPT and my skill/ knowledge base is almost at max. What am I missing? HELP!

          • Camilla Mo

            Hi Brittany Angel Bray,

            I’m afraid you might need to take the computer to the near repair store to fix the problem.

    • Adam R

      i took the card out of the system then it reverts on onboard then you can do it

    • Grimravus

      If you’re on Windows 10, then try repeatedly shutting it off and booting it again. After the 4th consecutive failed boot, Windows 10 will put up the screen that lets you choose safe mode among other things. This is the only way to get to safe mode without actually already being in windows, or on a windows login screen that has the power/restart icon. If you can get the login screen up, hold down shift and restart from the power icon, and the safe mode booting option screen should come up. If you have only a black screen, with no cursor, you might have a video adapter/cable/monitor problem. Or your system may be trying to display on a monitor that’s not there. In that case, try Windowskey-P and then up arrow, enter. If you have a black screen with a cursor and your disk access light is busy, then just wait — it could take hours, but your system is likely to come back if you give it time.

  • matt

    i had the same problem and login in to the hidden admin account worked i hope this helps

  • Sadana

    Solution 1 worked. Thanks a ton!!

  • Rup

    I came up against this issue today. My issue specifically affected Explorer.exe, meaning I could log on but explorer.exe wouldn’t start after logon, and starting it from the task manager didn’t work. Idid everything suggested here and more from other guides and nothing worked. Ran a bunch of anti-viruses and driver utilities and nothing worked. Then I discovered the problem. Months ago I had installed a third party Windows theming app called UXStyle. This app messes with the registry and how it loads the default Windows UI shell with explorer. So today after a major windows update this broke the update and explorer.exe. Uninstalling UXStyle fixed the issue. I found htis out after seeing a comment on some forum from someone saying that uninstalling ‘StartIsBack’ solved it for them. StartIsBack is another third party Windows theming utility. It seems these third party theming softwares are ticking time-bombs that can break explorer.exe a any time.

    • Steve

      Thank you! UXstyle was the culprit for me! I’ve been trying everything I could find cause I just didn’t want to start over. Thank you!

    • Devin McKeon

      Wow THANK YOU!!! You just saved me a whole day of work, I owe you a beer!

    • FoxkidMCF .


    • Hasan Ali Khan

      You have no idea how much trouble you just saved me. It wasn’t the same program for me but something similar. Thank you so much!

      • Arindam Guha

        How did you figure which app was causing the black screen thing,for me its not working after deleting everything.

        • Kim Choy

          Ctrl+ shift+Esc -File- Run New task-type services.msc check the box under it and click ok
          In the list double click on
          AppReadiness -under startup type select disabled-apply -ok
          Restart the pc and the issue would be fixed permanently.

          • frien

            Kim you made my day! Spent already days on it…

          • Kawet

            Best answer !!! It works for me. For french people it’s called “Préparation des applications” in our system.

            • Dhamar F. Setiati

              Thank you KIM, you saved my life!!!

          • Michael Ivanov

            Love you man

          • Scarlet Ice

            I tried it. It still didn’t work :/

          • Mcdowellmountains

            Awesome, this was the only thing that really worked. Thank you so much for posting this solution!!

          • Philippe Marbaise

            Did the job for me too. Thanks a lot for the suggestions.
            Was getting ready to throw PC out of the window. But now It starts like a dragster.

          • Harry

            You’re a legend! It worked like a charm!!! Thanks for saving me!

    • Adrián Ferreira

      Thank you so much

    • Rhys Baillie

      Yep, UXStyle was killing it for me too! Awesome job, well done you!

    • Nicolas Bonzom

      OMG THANK YOU ! That was it ! The big new windows update fucked up everything and yes, it was my theme tools i installed long ago ! wow ty