Trying to update your PC to 20H2 but Windows failed to install the updates? It’s really annoying to have updates stuck at 61% forever. Don’t worry, you’re not alone and this post is going to help.

Try these fixes:

  1. Remove periphery devices
  2. Update your drivers (100% working for HP users)
  3. Disable antivirus
  4. Use Windows troubleshooter
  5. Repair system files
  6. Free up disk space
  7. Reset or reinstall Windows

Fix 1: Remove periphery devices

This should be the first thing to do when problems occur. This is the easiest way to check whether external devices conflict with Windows Updating Process. By removing all periphery hardware components except for the mouse and keyboard, we’ll know whether it’s a hardware issue.

If this does sort out the issue, try plugging back each device one by one. In this way, you can recognize which device causes the problem.

If it’s not sorting out the issue, let’s head to the next fix.

Fix 2: Update your drivers

If you’re an HP user, you need to update your Conexant drivers. But the newer version can’t be found on the HP drivers page neither in Device Manager. So follow the steps below and you can update to 20H2 successfully.

  1. Download and install Driver Easy. Driver Easy will automatically recognize your system and find the correct and the latest drivers for it.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version). 
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)   
  4. Reboot your PC and run the Windows Update again. You should be able to finish the feature upgrade to 20H2.
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

If you don’t want to download Driver Easy, you can uninstall Conexant audio driver instead. By the way, if you have HP Dock Audio, uninstall it as well.

  1. Press the Windows logo key + R together to open the Run box.
  2. Type devmgmt.msc and press Enter.
  3. Click Sound, video and game controllers.
  4. Right-click on Conexant and click Uninstall device.
  5. Follow the on-screen instructions to finish the process.
  6. Reboot your PC and run Windows Update again. You should be able to finish the feature upgrade to 20H2.

Fix 3: Disable antivirus

The third-party antivirus software is installed to protect our PC from malware attacks, but sometimes they could be the culprit for PC errors.

During the Windows updating process, the third-party antivirus could interfere and block the new files which can cause the Windows Update error code 0xc19001e1.

Therefore, disable the antivirus software then restart your PC to apply the change. Update your Windows system and see if it fixes the issue.

Don’t forget to enable the software afterward.

If the error persists, move to the next fix.

Fix 4: Use Windows troubleshooter

The Windows update troubleshooter is a built-in app that comes up with Windows 10. You can use it to detect what’s causing the error 0xc19001e1 and fix it automatically to get rid of the problem. And it’s easy and safe to use. Follow the steps below to run the troubleshooter.

  1. Press the Windows logo key + I together on your keyboard. Then click Update and Security.
    update & security
  2. Click Troubleshoot tab on the left panel and click Additional troubleshooter.
  3. Click Windows Update.
  4. Once the process is finished, reboot your PC and update Windows again.

If the error persists, move to the next fix.

Fix 5: Repair system files

One of the reasons that cause the Windows Update Error 0xc19001e1 is corrupted system files.

Here’s how to fix it:

Repair & replaces corrupted system files with Reimage

Reimage is a powerful tool to repair and rebuild Windows. Reimage Windows Repair is tailored to your specific system and is working in a private and automatic way. There’s no harm to your PC and no worries of losing any programs and your personal data.

1) Download and install Reimage.

2) Open Reimage and run a free scan. This may take a few minutes.

3) You’ll see the summary of detected security issues on your PC. Pay for the repair plan and you’re able to repair corrupted profiles with one click. Click START REPAIR to start the repair process.
Note: Reimage comes with a 60-day Money-Back Guarantee.

Run sfc /scannow command

This command line will scan all the Windows files and repair the broken ones. Here’s how to run it:

  1. On your keyboard, press the Windows logo key and R key at the same time to invoke the Run box.
  2. Type cmd and press Shift+Ctrl+Enter together on your keyboard to open Command Prompt in the administrator mode.

    Note: Do NOT click OK or just press the Enter key as that won’t allow you to open Command Prompt in the administrator mode.
  3. Type sfc /scannow (or copy-paste) and press Enter. Then wait for the verification is 100% complete.
  4. Restart your computer to check the blue screen issue is fixed or not.

If the result indicates there are broken files but SFC can’t fix them, you can turn to Deployment Image Servicing and Management (DISM) Tool for deeper examination and repair.

Fix 6: Free up disk space

When there’s no enough space on your disc for the installation of the update, you might receive error code 0xc19001e1. So you need to ensure you have enough space. If you don’t have, deleting junk and duplicate files to free up some space.

  1. Press Windows logo key + I together on your keyboard. Then click System.
  2. Click Storage on the left panel and you can view the storage usage of your computer.

If you want to reduce the amount of space being used:

  1. Click Free up space now.
  2. Wait for the scanning process to be complete.
  3. Select the files you want to remove, then click Remove files.
    Before you select an option, read carefully its description to learn what you’ll remove if doing so.
  4. Wait for the cleaning process to be complete.

This should free up an amount of space for you. But if that isn’t enough for you, then you should check if there are other files or programs you may want to remove:

  1. Click the left arrow in the upper left corner of the window to go back to the storage settings.
  2. Click the disk you’re going to clean up.
  3. Check the space usage of each data type. If you want to manage the usage of a type, click it to view more details.

    * The following are a few things we recommend you take a look at:

    • The data type that uses the most amount of space
    • Apps & Games to see if there are any program installed you don’t need
    • Temporary files
    • Desktop

This should free up a lot of space for your Windows 10 computer. Reboot your PC and update your system.

Fix 7: Reset or reinstall Windows

If all else fails, you may have to reset Windows, or maybe even reinstall it together. We all know reinstalling will delete all the data on your hard drive, you have to back up all your important files before doing it.
However, with Reimage, there’s no need for lengthy back-ups, support phone calls, or risk to your personal data. Reimage can reset Windows to the state exactly when it was just installed without affecting third-party software.
Here’s how to use it:

1) Download and install Reimage.

2) Open Reimage and run a free scan. This may take a few minutes.

3) You’ll see the summary of detected security issues on your PC. Pay for the repair plan and you’re able to repair corrupted profiles with one click. Click START REPAIR to start the repair process.
Note: Reimage comes with a 60-day Money-Back Guarantee.

But treat these options as a last resort, because they both take quite a long time.


As you can see, there can be multiple reasons that can cause the Windows Update error 0xc19001e1 on your system. Hopefully, the methods above helped you solve the Windows Update Error 0xc19001e1 and update to the 20H2 as you wish.

If you have any questions or suggestions, you’re more than welcome to leave us a comment below.

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