We expect our tech products to work every time we turn them on. It’s never more upsetting than seeing a black screen all of a sudden. Everything else seems to work just fine. The fan is spinning, and the indicator light is on. What’s wrong with my screen? Don’t panic. The Black Screen of Death is very common and whatever the cause is, you can fix it with the following methods.

The main cause of Dell black screen issue is bad connection bewtween your graphics drivers and your operating system. Another possible cause is a display adapter driver update issues. You may also run into a Black Screen of Death after system updates or installations, which you may need a reinstallation of Windows.

Try these fixes

  1. Restart your graphics drivers
  2. Force shut down your laptop
  3. Boot into Safe Mode
  4. Update your graphics driver
  5. Restart your explorer.exe process
  6. Reset or Update Bios
  7. Clean reinstall Windows

Fix 1: Restart your graphics drivers

Whenever you run into a BSOD problem, you can always try the keyboard shortcut: press the Windows logo key + Ctrl + Shift + B at the same time. This hotkey combination will help you restart your PC’s graphics drivers.

In many cases, your Dell laptop black screen error is simply caused by bad connection between your operating system and monitor. Therefore, you can try the hotkey combination first to reconnect the display.

If this doesn’t fix your black screen problem, please try the next fix.

Fix 2: Force shut down your laptop

Since you can’t restart your Dell laptop the usual way as it gets stuck, here’s what you can do:

  • Disconnect all external devices or peripherals (such as printer, bluetooth, or USB devices).
  • Power off your laptop by pressing the Power button for about 10 to 20 seconds.
  • Disconnect the AC adapter and remove the battery intact.
  • Drain the remaining battery by holding onto the power button for approximately 60 seconds.
  • Place the battery back in and plug in the charger.
  • Press the Power button to turn on your laptop.

If your laptop still doesn’t show the display, there might need to boot into Safe Mode to fix it.

Fix 3: Boot into Safe Mode

Safe mode allows your computer to run in a basic state. This can help you narrow down the source of your black screen problem and do some basic troubleshooting. Here’s how to do it:

1. How to enter Safe Mode

  • Your Dell laptop should be off. If your laptop is on, turn it off.
  • Turn on your laptop by pressing the Power button.
  • Hold the Shift key and tap the F8 key before the Windows logo shows up. Doing so will bring out Recovery Mode menu.

    (Press F8 if you’re on Windows 7.)
  • If you couldn’t enter Safe Mode on your first attempt, then try again. It may take several attempts before it works so just be patient.
  • While in the Recovery Mode menu, select See advanced repair options > Troubleshoot > Advanced options > Windows Startup Settings > Restart.
  • After the computer restarts, there’s a list of options. Choose 5 or F5 to enter Safe Mode with network connection.

If everything works out fine in Safe Mode, then the problem is most likely triggered by an outdated graphics driver, third-party applications or computer virus.

To get rid of the black screen error, you can try uninstall the newly installed applications, perform a virus scan. If the black screen still persists, then head to Fix 4 to update your graphics driver.

2. Screen still goes black? Connect to an external display.

Press the Windows logo key + P to bring up the display list. Try selecting different display options to other attached displays such as TV or a second monitor. Then press P or down arrow key to select a display and then hit Enter.

But if you still can’t see ANYTHING in Safe Mode, you may need go to Fix 6 and Fix 7 to solve your issue.

Fix 4: Update your graphics driver

Black screen problem may occur if your graphics driver is out of date. To improve computer performance, it’s important to make sure that you always have the latest graphics driver installed.

Option 1: Manually

Graphics card manufacturers such as NVIDIA and AMD keep releasing drivers to fix bugs and improve performance. To update your graphics driver, you can go to its official website to download the latest and correct driver and install it manually.

Option 2: Automatically (Recommended)

If you don’t have the time, patience or computer skills to update your device drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles all of your out-of-date drivers.

All the drivers in Driver Easy come straight from the manufacturer.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks:

1)  Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to your graphics driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version).


Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version. You will get full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

4) Restart your PC for the changes to take effect.

Check if the annoying black screen issue reoccurs. If your desktop becomes normal again, then congrats! If the black screen still persists, please move on to the next fix.

Fix 5: Restart your explorer.exe process

Explorer.exe manages the desktop, taskbar and other processes on your laptop, so if it’s not working properly, your screen goes black. In this case, you will need to restart the process to see if it solved the problem.

1) On your keyboard, press the Ctrl + Shift + Esc keys at the same time to open Task Manager.

2) Click the Details tab (or the Processes tab if you’re on Windows 7), then select explorer.exe and click End task.

3) Restart your computer and see if the black screen is gone now.

If you still see the black screen, then go on to try the next fix.

Fix 6: Reset or Update Bios

Another possible cause of black screen can be corrupt bios settings or outdated bios version. To fix it, you can reset the bios first to see if solves your problem.

  • Restart your laptop.
  • When you see the Dell logo, press the F2 or F12 key several times until you see Entering Setup.
  • Press F9 (or Alt + F, or the load defaults button shown on the screen) to load the default settings.
  • Press ESC to exit the BIOS screen and be sure to select the Save and Exit option.
  • Choose the Enter key to save all changes and exit the BIOS screen. Allow your system to restart for the BIOS settings to reset.

You can also update BIOS to the latest version if resetting the BIOS to factory defaults won’t fix the problem.

How to update Bios?

Go to Dell Support Page to download the latest Bios version of your Dell laptop model. Then follow the instructions provided by Dell to update Bios.

If you don’t know how to do it, please check Dell Bios Updates Guide.

Fix 7: Clean reinstall Windows

Clean reinstalling Windows can be considered as the last resort if none of the methods above failed to fix the problem and Windows just gets stuck on black screen during startup.

Note: All your personal information and critical data will be erased in the process, so please make sure you’ve backed up everything onto an external storage device before you proceed.
  • Create or prepare your recovery media (DVD or USB).
  • Make sure your laptop is off.
  • Connect the recovery media to your laptop.
  • Turn your laptop on.
  • When the Dell logo appears, tap the F12 key several times until you see the Preparing one time boot menu appears.
  • At the boot menu, go to UEFI BOOT then select the device that matches your media type — either USB or DVD.
  • Select the keyboard language you prefer to use.
  • Click Troubleshoot at the Choose an option screen.
  • Select the option to Recover from a drive.
For more information about how to reinstall Windows 10, you can go to Reinstall Windows 10 on Microsoft Support Page.

Hopefully, one of the fixes above solved your Dell laptop black screen issue. Feel free to drop us a comment if you have any questions or suggestions. Black screens that occur seemingly at random are usually the result of a more serious hardware problem which might be better left with professional hands.

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