Running into problems of Bluetooth headphones not connecting on Windows 10? This can be very annoying. But the good news is it can be fixed easily and quickly. Here are some tips you can try.

Before you start

Before you begin to troubleshoot the Bluetooth headphones connection issue, you need to make sure the Bluetooth on your PC is turned on, then turn on your Bluetooth headphones and make them discoverable. The way you make your Bluetooth headphones discoverable depends on the device. You can check the user manual or visit the manufacturer’s official website for help. Besides, make sure your Bluetooth headphones are fully charged and within the range of your PC.

Try these fixes:

You might not need to try them all; simply work your way down until you find the one that does the trick.

  1. Turn off airplane mode
  2. Turn Bluetooth on and off
  3. Remove and reconnect your Bluetooth headphones
  4. Run the Bluetooth troubleshooter
  5. Update your Bluetooth driver
  6. Enable Bluetooth Support Service
  7. Keep away from interference sources

Fix 1: Turn off airplane mode

If your PC is in airplane mode, it will automatically switch the Bluetooth off. So you need to make sure airplane mode is off. Here’s how: 

  1. On your keyboard, press the Windows logo key and I key together to open Settings.
  2. Click Network & Internet.
  3. Click Airplane mode, then turn it off.

Now you can turn on Bluetooth again and try reconnecting your Bluetooth headphones.

If the connection issue persists, try Fix 2 below.

Fix 2: Turn Bluetooth on and off

The easiest easy way to troubleshoot the connection issue is by turning Bluetooth on and off. This way will clear up some errors and problems. To do so:

  1. On your keyboard, press the Windows logo key, then type Bluetooth in the search bar, select Bluetooth and other devices settings from the lists of results.
  2. Under Bluetooth & other devices, turn off Bluetooth.
  3. Wait a few seconds, turn Bluetooth back on.

After doing this, you can try to connect your Bluetooth headphones. 

If it doesn’t help, there are other fixes below you can try.

Fix 3: Remove and Reconnect your Bluetooth headphones

If you’ve successfully paired your Bluetooth headphones to your computer but cannot establish a connection, you may hit a software glitch. To fix this issue, you will need to remove and reconnect your Bluetooth headphones to begin a new connection. Here’s how:

  1. On your keyboard, press the Windows logo key, then type Bluetooth in the search bar, select Bluetooth and other devices settings from the lists of results.
  2. Under Bluetooth & other devices, select your Bluetooth headphones and click Remove device.
  3. Then click Yes to confirm your action.
  4. Wait a few seconds and then reconnect your Bluetooth headphones.

The connection issue should be resolved, but if not, don’t worry, you can try the next fix below.

Fix 4: Run the Bluetooth troubleshooter

If you’re on Windows 10, you can also try the Windows Troubleshooter and see if it can resolve your Bluetooth issues. Here’s how to do it:

  1. On your keyboard, press the Windows logo key and I key together to open Settings.
  2. Click Update & Security.
  3. Click Troubleshoot, then click Additional troubleshooters.
  4. In Find and fix other problems, select Bluetooth, then click Run the troubleshooter.
  5. Follow the on-screen instructions.
  6. Restart your computer.

Now you can try reconnecting your Bluetooth headphones to see if the problem is resolved.

If the troubleshooter can’t resolve the problem, move on to the next solution.

Fix 5: Update your Bluetooth driver

A Bluetooth driver is a software program that enables communication between your operating system and the Bluetooth device. If your Bluetooth driver is faulty or outdated, your computer might fail to establish a connection with your Bluetooth headphones. To see if that’s the case for you, you need to update your Bluetooth driver. Here’s two way you can try:

Option 1 — Update your Bluetooth driver manually

You can update your Bluetooth driver manually by going to the Bluetooth device manufacturer’s website, and searching for the latest driver that is compatible with your operating system, then downloading the driver and installing it.

If you don’t have the time, patience or computer skills to update your Bluetooth driver manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system, find the correct driver for your device and your Windows version, and it will download and install them correctly.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
    Or you can click Update next to the flagged device driver to do it for free, but it’s partly manual.
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Once you’ve updated your Bluetooth driver, restart your computer and see if you can connect your Bluetooth headphones now.

If this method doesn’t help, continue to the next fix.

Fix 6: Enable Bluetooth Support Service

Bluetooth support service is a Windows service that supports the discovery and association of remote Bluetooth devices. If this service is switched off, your PC can no longer discover new Bluetooth devices to pair and prevents previously paired devices from connecting. So you need to make sure this service is enabled on your PC. Here’s how to do it:

  1. On your keyboard, press the Windows logo key and R key together to go to the Run command, then type services.msc and click OK.
  2. Find the Bluetooth Support Service, then right-click on it and select Properties.
  3. In the General tab, under Startup type, click on the drop-down menu and change it to Automatic, then click Start.
  4. Wait a few seconds for Windows to start the service, then click OK to save changes.
  5. Restart your computer.

Try connecting your Bluetooth headphones and see if the issue is fixed.

If not, check out the last fix.

Fix 7: Keep away from interference sources

Sometimes the unshielded USB devices might interfere with Bluetooth connections. So you should make sure your Bluetooth headphones are not too close to any other USB device that’s plugged into a USB 3.0 port.

In addition, the wireless router and microwave can also have an impact on Bluetooth connection. You should keep your Bluetooth headphones away from those potential sources of interference.

If the problem persists after eliminating potential interference, you might want to contact your Bluetooth headphones manufacturer for further support and advice, as the problem might be with the device itself.


Hopefully, this post helped in resolving your Bluetooth connection issue. If you know of any tips we’ve missed, don’t hesitate to let us know in the comments below.

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