How to fix CD or DVD Drive issue with error Code 39

When CD or DVD Drive does not show up on the computer, in Device Manager, if there is a yellow exclamation mark next to the device, double-click on the device and there will be an error code. If you see the error message saying “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”. The problem may be caused by driver issues.




You can use DriverEasy to scan your computer. After using Driver Easy to scan your computer, if no driver for this device is recommended, the problem occurs most probably not due to driver issues.


Then follow instructions below to try to resolve the problem.

Note: To perform this, you need to be logged on to Windows as an administrator. Please follow the steps below carefully, as serious problems might occur if you modify the registry incorrectly. It is recommended to back up the registry so you can restore them to previous status if necessary.

1. Press Win+R (Windows key and R key). A Run dialog will appear. Type Regedit and click OK.

2. Expand My Computer in Registry Editor, and then expand HKEY_LOCAL_MACHINE.

3. Expand SYSTEM, and then expand CurrentControlSet.

4. Expand Control, and then expand Class.

5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

6. In the details pane of Registry Editor, on the right side, delete UpperFilters.

This should fix the problem if the filters were indeed the reason, which is often the case. If you do not see UpperFilters, delete LowerFilters. If you do not see LowerFilters, the drive may be crashed. 

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Camilla Mo, in Common errorTechnical Tips
  1. I was beginning to give up hope after Microsoft, HP etc all failed to fix it, but tried this and after deleting Lower Filters and restarting I can use external DVD drive again. Complete lifesaver!! Thanks a lot doesn’t quite cover it :-)!

    Followed your instructions and deleted LowerFilters (didn’t see UpperFilters), then re-started my computer and the CD-ROM drive works PERFECTLY!

  3. This worked for me also. And I was without my CD-Rom drive for a year and a half. And this worked right away. I am so glad that I did my homework. I made another copy of the backup registry keys and made a restore point when I was done. This is a messed up position to be in if you were in need of having to reinstall windows and could not use your original discs. Thanks so much for taking away that anxiety.

  4. Just followed your advice on nthe registry ……deleted lower filters and works like a bomb now

    You arebthe best ……….Thanks !!!!

  5. Awesome! both my “onboard” CD/DVD as well as a portable USB unit had the Code39 issue and for all practical purposes were just not there. I had only a “lower filter” entry in my Registry – deleted and both drives work perfectly! I still don’t understand how or why this happened but I’m so happy it’s fixed. Thank you!!

  6. I like ATA above don’t have upper or lower filters listed in detail box at the right. For that matter the detail box is blank? I installed a new GH24NSBO internal DVD writer with no luck.


  8. It worked wonderfully, thank you so much. I believe this happened when I downloaded Windows 10 and then reverted back to my Windows 7.

  9. God bless you. So many sites and so many solutions during an urgency.

    This did the trick. Thank you very much!!!

  10. Thanks so much. Tried other suggestions I found on other sites but only your solution worked. I deleted the Lower Filters entry in RegEdit, rebooted and the CD-DVD icon appeared and it now works again.

  11. I agree with the others, an easy and effective solution to the code 39 problem. Well written, easy for anyone to follow.

  12. Wow! After struggling with the code 39 driver problem for days, your solution fixed it in a few minutes. Thank you, thank you, thank you.

  13. Wow brother thank you very much, you’re the best there is an I’m so proudf to have found your site. God bless

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