How to Fix “The remote name could not be resolved” Issue

Camilla Mo, in Software Knowledge
You are required to have access to internet if you want to run Driver Easy. If not, you will  meet issue “The remote name could not be resolved”. 



When you meet this issue, please open browser like Chrome to check if you can surf normally. If you can be connected to internet and meet this problem, please do not hesitate to contact us at support@drivereasy.com.

Please follow instructions below to do ping test then send the ping result to us.

1. Press Win+R (Windows key and R key) combination to open the Run dialog box.
2. Type cmd in the run box. Click OK button.


3. 

Type ping app1.drivereasy.com and press Enter button.
Type ping app.drivereasy.com and press Enter button.

Take a screen shot like this for us:



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  • Camilla Mo

    Dear Valued Customer,

    We apologize for any inconvenience this problem may have caused.

    The problem most likely is due to network issues. If the problem is still there, please contact us at support@drivereasy.com for further assistance.

  • Fillher

    Nice post about wonderful location. I’m currently planning new journey (to Italy) and this information will be very useful. Cheers.

  • karen

    hello..I can not be connected to the internrt because i don’t have a driver for connexion.what can I do?

    • nam

      yeap me too.What can i do :(((

      • camilla mo

        Hi nam,

        If you haven’t network driver installed in your computer, you can consider using Driver Easy to download the network driver. The Offline Scan function of Driver Easy can help you download driver easily without internet connection. You can refer to this link to learn how to use this feature:https://www.drivereasy.com/help-v5/tools/7-2-offline-scan/.

        If you have any questions while using Driver Easy, please feel free to contact us at support@drivereasy.com.

        Thanks.

        Camilla