iTunes Not Recognizing iPhone 7 on Windows 10 [Solved]

By Sophie Luo in iPhone Tags: iPhoneWindows 10

If you’re on Windows 10 and your PC can’t detect or recognize your iPhone, or that you can’t see your iPhone content in your computer, you’re not alone. Many Windows users are reporting this problem as well. But no worries, it’s possible and even easy to fix. 

Here are 5 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

Method 1: Reinstall the latest version of iTunes 
Method 2: If your iPhone is listed under Other device and with  next to it
Method 3: If you see next to the Apple Mobile Device USB Driver

Method 4: Restart Apple Mobile Device Support and Service
Method 5: If you see  ornext to Apple Mobile Device USB Driver

Before we begin, we would like you to make sure the following things: 

1) You have clicked Trust this computer on your iPhone. 

2) You have installed all Windows updates

3) Make sure the USB cable is problem free. 

4) Make sure your iPhone is turned on. 

5) Make sure you have the latest version of iTunes installed. 

1: Reinstall the latest version of iTunes

To exclude the issue with iTunes, you had better reinstall iTunes instead of just upgrading it to the latest version. 

1) Follow the path Start > Control Panel (in Category view) > Uninstall a program

2) Select both iTunes and Bonjour, click Uninstall

3) Then reconnect your iPhone to your PC again to see if the problem is fixed. 

2: Update iPhone 7 Driver

This method applies when you see your iPhone, with a yellow exclamation mark next to it, listed under Portable Device rather than Universal Serial Bus controllers

When you see this, it is suggested that you update your device driver right away. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged Apple Mobile device to automatically download and install the correct version of this driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

3: Enable Apple Mobile Device USB Driver

If you see a down arrowhere next to the device name, then this device is disabled. Please right-click Apple Mobile Device USB Driver and click Enable

Note: If you cannot see any sign next to Apple Mobile Device USB Driver, please check if there is a third party software conflict. 


4: Restart Apple Mobile Device Support and Service

Ill-functioning Apple Mobile Device service can be the cause of this problem. You can restart it and see if this problem is resolved. 

1) Follow the path Start > Control Panel (in Category view) > Uninstall a program

2) See if the option Apple Mobile Device Support is listed. If not, you need to reinstall iTunes on your computer. 

3) On your keyboard, press the Windows logo key and R at them same time, then type in services.msc and press Enter

4) Double-click Apple Mobile Device or Apple Mobile Device Service

5) Click the Stop button to stop this service. 

Then click Start button to restart the service. 

6) Reboot your computer if necessary. 

5: Reinstall Apple Mobile Device USB Driver

This method is adopted when you see a  or by the Apple Mobile Device USB Driver

1) Make sure that you have quit iTunes if it opens. Then connect your iPhone to the computer. 

2) Go to Device Manager. Expand Universal Serial Bus controllers and double-click Apple Mobile Device USB Driver

If Apple Mobile Device USB Driver option cannot be found under category Universal Serial Bus controllers, but under Portable Devices, please go to Method Five: Update iPhone 7 Driver

3) Click Browse my computer for driver software

4) Click Let me pick from a list of device drivers on my computer

5) Click Have Disk…

6) Click Browse

Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

7) Double-click the usbaapl file. If you have a 64-bit version of Windows, this file will be called usbaapl64.

If you don’t see usbaapl64 here or if there isn’t a Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

8) You will be lead back to Install From Disk window. Click OK

Click Next

9) Windows will install the driver. If it prompted to say that the software that you are installing has not passed Windows Logo testing, click Continue

Unplug your iPhone 7, then reconnect it using USB cable. Open your iTunes and see if your iPhone 7 can be detected or recognized by iTunes. 

  • Arlen Stensby

    Fortunately, i didn’t have to do any of this to fix my problem. In Windows 10, the sign-in password is saved for any network you ever sign into. On my old Iphone 4, I used the standard password suggested. On my new Iphone 7, running a later OS, it asked me if I wanted to change the personal hotspot password to something familiar. I did. But WIndows kept trying to sign on with old password. All I got was a message on PC that said I couldn’t sign on to this network. Someplace in the Windows 10 control panel, there is a list of all the networks you’ve ever signed into. There, you have the option to “forget” this network. I cleaned up a couple dozen network names from hotels I’ve stayed at etc., and also the iphone network name. This forced Windows 10, when I tried to connect, to think it was a new network I was using, and so it asked me for the password, and I entered the new password I had used. WORKS!! YEA!!

  • Idontkare

    iTunes recognizes my iPhone 7 plus but My Computer doesnt *help

  • amir

    hi i downloaded last version of itunes for win 10
    but when i connect my i7 to computer, it recognized by my laptop, but itunes says , download last version of itunes,i did it , but i cant connect it!!

    • Sophie Luo

      Hi, Amir. In this case, it is suggested that you update the driver for your Apple Mobile Device USB Driver device in Device Manager.

      Please go to Apple support and then search for the latest version of the device driver matching your computer. Then download and install as instructed.

      If you find it too much to ask, please have a try at Driver Easy and let it detect for the needed driver for you. The download and install can be done in just seconds!

  • Ashwin

    When I connect iPHone 7 then it’s showing in iTunes but when I connect iPhone 5s it’s not. Please help me.

    • Sophie Luo

      Hi, Ashwin.

      If you do not see your iPhone 5s on the left side bar, please go to the iTunes menu > View > Show Sidebar. You should be able to see it.

      If you still cannot see it, please try contact Apple Support for further assistance.

  • mohammad alqruty

    thank you so much it’s so useful :))



  • Ric Bechter

    For me, the default standard driver in Windows 10 did not work. Just following Apple’s instructions to manually load the Apple driver itself solved the problem. (Note, Apple walks you through all the steps to MANUAL load the driver including clicking on I HAVE DISK, when you don’t.) Very clever solution.

  • Ashok

    nothings works for me. i have tried all possible solution i could but nothing. itune doesn’t show my iphone 6s. itune install correct in my pc but it doesnot install applemobiledevicesupport driver, so ican’t do above doesn’t show in universal serial bus controller my usb connected. i have several time deleted all itune file and reinstall but didn’t work. i am tired of all these thing. my phone is also stucked.hope u guys help me to find the solution.

    • Sophie Luo

      Hi, Ashok. So sorry to hear that you have such a big problem.

      You mentioned that you iPhone was stuck. Have you tried upgraded your mobile to the latest version? Or is it possible for you to contact Apple Support for more assistance?

      The methods in this post are mostly done in Device Manager. If you cannot locate Apple Mobile Device USB Driver under Universal Serial Bus controllers category in Device Manager, could you please check category Portable Devices or Other devices to see if there are some iPhone related drivers? If you can see them, please tell us if there is any sort of marks next to them.

      Please reply at your earliest convenience so we could be of further help.

  • Paul Ng

    My itunes is working properly with my iPhone. Even the Driver Manager recognizes it. However, Windows 10 File Explorer does not recognize the iPhone. Hence I can’t download my photos to my PC. Please help.

    • Sophie Luo

      Hi, Paul. It is suggested that you refer to this post here to see if the problem could be resolved.

    • Thang

      To anyone else having this problem (iTunes recognizes phone just fine, Windows OS does not), here’s what worked for me. Before you connect your iPhone to your PC/Laptop, make sure it is UNLOCKED (i.e. the home screen and your apps are visible on your phone). Then attach to your PC while still unlocked and it should be recognized. I tried everything else (Windows Updates, Reinstall iTunes, Reinstall Driver) and this was actually what consistently gets my Surface Pro 3 to recognize the damn phone outside of iTunes.

      • ItzikH

        Great, That’s work for me as well. Connect while UNLOCKED.
        Thank you so much…

      • Mike

        Thanks so much! This is the only thing that worked for me