If you’re on Windows 10 and your PC can’t detect or recognize your iPhone, or that you can’t see your iPhone content in your computer, you’re not alone. Many Windows users are reporting this problem as well. But no worries, it’s possible and even easy to fix.
Here are 5 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you.
Method 1: Reinstall the latest version of iTunes
Method 2: If your iPhone is listed under Other device and with next to it
Method 3: If you see next to the Apple Mobile Device USB Driver
Method 4: Restart Apple Mobile Device Support and Service
Method 5: If you see ornext to Apple Mobile Device USB Driver
Before we begin, we would like you to make sure the following things:
1) You have clicked Trust this computer on your iPhone.
2) You have installed all Windows updates.
3) Make sure the USB cable is problem free.
4) Make sure your iPhone is turned on.
5) Make sure you have the latest version of iTunes installed.
To exclude the issue with iTunes, you had better reinstall iTunes instead of just upgrading it to the latest version.
1) Follow the path Start > Control Panel (in Category view) > Uninstall a program.
2) Select both iTunes and Bonjour, click Uninstall.
3) Then reconnect your iPhone to your PC again to see if the problem is fixed.
This method applies when you see your iPhone, with a yellow exclamation mark next to it, listed under Portable Device rather than Universal Serial Bus controllers.
When you see this, it is suggested that you update your device driver right away.
If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to the flagged Apple Mobile device to automatically download and install the correct version of this driver (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
If you see a down arrowhere next to the device name, then this device is disabled. Please right-click Apple Mobile Device USB Driver and click Enable.
Note: If you cannot see any sign next to Apple Mobile Device USB Driver, please check if there is a third party software conflict.
Ill-functioning Apple Mobile Device service can be the cause of this problem. You can restart it and see if this problem is resolved.1) Follow the path Start > Control Panel (in Category view) > Uninstall a program.
2) See if the option Apple Mobile Device Support is listed. If not, you need to reinstall iTunes on your computer.
3) On your keyboard, press the Windows logo key and R at them same time, then type in services.msc and press Enter.
4) Double-click Apple Mobile Device or Apple Mobile Device Service.
5) Click the Stop button to stop this service.
Then click Start button to restart the service.
6) Reboot your computer if necessary.
This method is adopted when you see a or by the Apple Mobile Device USB Driver.
1) Make sure that you have quit iTunes if it opens. Then connect your iPhone to the computer.
2) Go to Device Manager. Expand Universal Serial Bus controllers and double-click Apple Mobile Device USB Driver.
If Apple Mobile Device USB Driver option cannot be found under category Universal Serial Bus controllers, but under Portable Devices, please go to Method Five: Update iPhone 7 Driver.
3) Click Browse my computer for driver software.
4) Click Let me pick from a list of device drivers on my computer.
5) Click Have Disk….
6) Click Browse.
Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
7) Double-click the usbaapl file. If you have a 64-bit version of Windows, this file will be called usbaapl64.
If you don’t see usbaapl64 here or if there isn’t a Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
8) You will be lead back to Install From Disk window. Click OK.
9) Windows will install the driver. If it prompted to say that the software that you are installing has not passed Windows Logo testing, click Continue.
Unplug your iPhone 7, then reconnect it using USB cable. Open your iTunes and see if your iPhone 7 can be detected or recognized by iTunes.