ntoskrnl.exe BSOD Blue Screen error [Solved]

Sophie Luo, in Blue Screen Error Tags: BSOD

If you’re on Windows 7, and you’re seeing this horrifying blue screen telling you that your problem seems to be caused by ntoskrnl.exe, no need to panic about it, it’s possible to fix. 

Here are 3 solutions for you to try. You may not have to try them all; just work your way down the top and find the one works for you. 

1: Update Drivers
2: Reset Overclocking Settings

3: Perform a Memtest 

What is ntoskrnl.exe? 

Ntoskrnl.exe is the kernel of the operating system. Without it, Windows just won’t work. If this file is at fault, your computer is very likely to have frequent blue screen of deaths and have more problems other than BSOD. 

1: Update Drivers 

Outdated or faulty drivers is one of the reasons for this blue screen of death error. You should verify that all your devices have the right driver, and update those that don’t. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to all flagged devices to automatically download and install the correct version of their drivers (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

2: Reset Overclocking Settings

One of the reasons for this blue screen of death error is overclocking drivers. If you have a trusted software to help you change the overclock in BIOS, use it. 

If not, follow the instructions below to help you clear the CMOS from within the BIOS menu and reset your BIOS settings back to their factory default state. 

Note: The following instructions are for Windows 7. The procedure is different if you’re ob Windows 8, 8.1 or 10 operating system. 

1) Press and hold the power button for about 10 seconds, or until your system completely shut down. 

2) Power on the system. As soon as the first logo screen appears, immediately press F1F2, F10, ESC or Delete for desktops to enter the BIOS.

NOTE: Sometimes you might need to press the combinations such as CTRL+ ALT+ ESC or CTRL+ALT+DEL if you are using a rather old machine. The keys to press differ from computers of different manufacturers and different models. You might need to choose the correct key to press according to what you see on the notification. 

3) Use the arrow key to go to Exit and then move down to Load Setup Defaults. (Your computer might be different, but you should be able to see the option Load Setup Default.) 



4) Then press the Enter key. You might be able to see notification like this. Use the arrow key to select Yes and then press Enter again.

5) Exit Saving Changes should be highlighted now. Press Enter and then press Enter again to save configuration change. 

You computer will restart. 

Again, the information showing on your computer may be different from mine and you should do the settings accordingly. If you’re not sure how you could perform certain moves, please go to the official support webpage of the manufacturer of your computer and ask for help. 

 

3: Perform a Memtest

The ntoskrnl. exe BSOD is usually related to memory, possibly caused by a faulty driver. It’s suggested that you run the following memory test to verify your memory and find out which driver is causing the problem. 

Note: If you’re over-clocking anything, please shut them down first before you run the tests. You will need to reboot your computer to perform the test. During the test, you won’t be able to use your computer. 

1) On your keyboard, clcik the Start button, then type Windows Memory Diagnostic and press Enter

2) Click Restart now and check for problems(recommended). Be sure to save your work first because your computer will start immediately. 

3) Your computer will restart and the Windows Memory Diagnostic Tool screen will appear.  

The test could take some time to finish. You’ll see the test result after you log on. 

If the test result indicates that something is off with your software or hardware, feel free to leave a comment and we’ll see what we can do to help. 

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  • Mohibullah Bukhari

    I have checked every thing, drivers fully updated,ram fine,hard disk fine still bsod appears suddenly.plz help

    • Sophie.Luo

      Hi,

      Sorry about what happened to you.

      Would you please download this analysis software from: http://www.resplendence.com/download/whocrashedSetup.exe

      This is a free software and you can use it to find out what exactly is the cause of your blue screen error.

      We’d appreciate it that you send us more detailed information about this error, so we will be more capable of helping you.

      Thanks in advance.

  • Candi Soda

    “You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. ”
    NOT true..

    “Click the Update button next to a flagged audio driver to automatically download and install the correct version of this driver (you can do this with the FREE version). ”
    aand.. NOT true once again

    You need pro version just to install the damn drivers

    • Sophie.Luo

      Hi Candi.

      If you need more information about how to install drivers with FREE version, visit the post here: https://www.drivereasy.com/help55/update-drivers-free-version/

      If you need more help, please feel free to ask.

      Thanks.

      • Candi Soda

        Yes as I’ve said, you can download it but you can’t install it unless you have the pro version.

        • Sophie.Luo

          Hi Candi,
          Thanks for your reply.
          I wonder if the content in this post here are helping you with the driver install: https://www.drivereasy.com/help55/update-drivers-free-version/
          If not, please also refer to this post here: https://www.drivereasy.com/knowledge/how-to-update-drivers-after-upgrading-to-windows-10/
          These two posts will show you how to download and install device drivers with Driver Easy.
          Basically, Driver Easy downloads the device drivers you need one by one, and then you need to install them one by one by yourself via Device Manager.
          If you still need more help, feel free to send me a private message and I’ll be happy to show you how.

          • Troy Riksen

            after using the divereasy my logitech gaming virtual keyboard/mouse drivers have stopped working should i just uninstall them like i did with my usb mass storage divice driver to get them working again?

            • Sophie.Luo

              Hi Troy,
              So sorry for what happened. We’d love to help you with this problem, but we need a little bit more information from you.

              If it’s not too much to ask, would you please send us an email via the built-in feedback interface in Driver Easy so we can better help?

              Please also tick the box for Export System Information so we can have a better idea of what happened.

              Thanks so much in advance for your email.

              • Troy Riksen

                k sending it now

        • Hy

          Actually, you can install them very easily through the control panel. I installed all my drivers through there. You just didn’t research HOW to install the drivers at all.