Getting a Blue Screen with the stop code: VIDEO_MEMORY_MANAGEMENT INTERNAL? Guess what? Many Windows users also reported getting the same error, mostly while playing games or videos.

I know this is frustrating, but don’t panic! Here’s a few solutions that can help. You may not have to try them all, just work the list down until you find the one that works!

Before we start…

Why am I getting this error?

A Blue Screen of Death error (known as a BSOD error) usually occurs when Windows encountered a critical issue that it fails to recover, such as incompatible hardware and faulty software drivers.

The VIDEO_MEMORY_MANAGEMENT_INTERNAL error (code: 0x0000010E) can be triggered under many circumstances. Some possible causes include corrupt system files, problematic graphics card drivers, and defective RAM.

How do I Fix it?

Fix 1: Use the compatibility mode to run the software

If you encounter this error when using software, such as playing video games, then try to run it in compatibility mode:

  1. Right-click the software and click Properties.
  2. Under the Compatibility tab, select Run this program in compatibility mode for and choose an OS version. Click Apply then OK.
  3. If you don’t know which OS version would work, click Run compatibility troubleshooter.
  4. Click Try recommended settings.
  5. Click Test Program then click Next.
  6. If the program runs properly, click Yes, save these settings for this program.

The error should be resolved. Close the troubleshooter and you can continue using your computer. If not, check out the solutions below.

Fix 2: Uninstall Windows Updates in Safe Mode

Windows Updates usually help, but occasionally they can cause malfunctioning in software drivers. You can try to enter Safe Mode and uninstall recent updates:

  1. Boot into Safe Mode. Press the Windows logo key and R on your keyboard to invoke the Run box.
  2. Type control panel, then click OK.
  3. Select View by: Category, then click Uninstall a program.
  4. Click View installed updates.
  5. Select the problematic update, then click Uninstall.
FAQ: How do I identify the problematic updates?
You can either look for recent Windows updates or those related to graphics cards drivers.

Restart your PC and check if the problem persists.

Fix 3: Fix Your graphics card drivers

Faulty graphics card drivers are also a common cause of this error. Many users are able to solve their problems by updating, rolling back, or reinstalling the drivers. Here are two ways to do it:

Option 1: Automatically (Recommended!)

If you don’t have the time, patience, or computer skills to update your graphics card drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for your exact graphics card, and your Windows version, and it will download and install them correctly.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to a flagged graphics card driver (you can do this with the FREE version). Then you will need to manually download and install the driver.
    Or, click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com

Option 2: Manually (via Device Manager)

Device Manager is a Windows tool that allows you to check and alter hardware settings as well as driver statuses. You can roll back or reinstall your drivers via this tool:

To roll back your driver:

  1. Press the Windows logo key and R on your keyboard to invoke the Run box.
  2. Type devmgmt.msc, then click OK.
  3. Right-click on your graphics card device, then click Properties.
  4. Click Roll Back Driver. If it’s grayed-out, it means there’s no previous version of the driver installed on your computer. You will need to download a previous version of your driver to complete the rollback.
  5. You can visit the manufacturers’ websites where you may find the previous versions of your drivers:
    NVIDIA
    INTEL
    AMD
    Asus

To reinstall your driver:

  1. In Device Manager, right-click on your graphics card device, then click Uninstall.
  2. Restart your computer.
  3. Windows will attempt to install the driver automatically.

Check to see if your PC can function normally.

Fix 4: Run the System File Checker tool

Sometimes the error can be caused by corrupt Windows files. You can use the System File Checker tool to detect and fix the problematic files:

  1. Press the Windows logo key and R on your keyboard to invoke the Run box.
  2. On your keyboard, type cmd and press CtrlShift and Enter at the same time to run Command Prompt as administrator.
  3. You’ll be prompted for permission. Click Yes to open Command Prompt.
  4. Type sfc/scannow, then press Enter.
  5. The System Files Checker tool will automatically scan for corrupt or missing files and fix them, if there’s any.

Restart your PC to see if the error persists.

Fix 5: Test your RAM via the Windows Memory Diagnostic tool

Faulty RAM could also trigger this error, but it can be a little tricky if it actually is the cause. You can use the Windows Memory Diagnostic tool as the following instructs:

  1. Press the Windows logo key and R on your keyboard to invoke the Run box.
  2. Type mdsched.exe, then click OK.
  3. Click Restart now and check for problems (recommended).
    IMPORTANT: Make sure to save all your work before restarting.
  4. Windows will run diagnosis automatically, which can take a few minutes. When it’s finished, your PC will reboot.
  5. The results will be shown on your desktop. If you don’t see any notification, right-click the Start menu then click Event Viewer.
    (Windows 7 users: Click Start >> Control Panel >> Administrative Tools >> Event Viewer.)
  6. Click Windows Logs >> System >> Find.
  7. Type memory diagnostic, then click Find Next.
  8. If you see “no errors”, it means your RAM is functioning well and did not cause the BSOD error. Try other solutions to solve your problem.
Here’s comes the tricky part…

If you do see an error, you may consider replacing your RAM. Even though it may not be the cause of your BSOD error, it WILL probably cause your PC to crash at some point.

Check to see if your device is still under warranty or consult your machine’s manufacturer for assistance.

Fix 6: Microsoft Hotfix (For Windows Vista and Windows Server 2008 users)

Microsoft has developed a hotfix for this sort of error. However, you will only be able to use it if you are a Windows Vista or Windows Server 2008 user.

Click here for more information and hotfix download.

Fix 7: Reinstall Windows

Reinstalling Windows can be helpful in many situations. However, it’s just not our first choice since we would need to back up files and apps in advance,

The good news is you don’t need a third-party tool, just Windows itself will do. You can refer to this article to learn how to install Windows from a bootable USB.

IMPORTANT: Make sure to BACK UP your files before you reset your PC.

Hopefully this article helps! Please feel free to leave a comment if you have any further questions.

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