MTP USB Device Driver Failed [Solved]



 MTP is the acronym for Media Transfer Protocol, which is supported by Andriod phones(Android 4.0 or later) such as Samsung S4/S5/Note 4, HTC One M7/M8, Sony etc. If MTP driver failed to install, you will not be able to transfer media files from or to Android devices.

This post mainly describe methods to tackle this error if you are having a Samsung mobile phone. They work on Windows 10 too, but with a little bit differences on some of the interfaces. 

You might even see more error notification such as USB device not recognized, USB driver failed to install, MTP USB Device driver failed, etc. So you might see the notification as the following screen shot shows.


There could be many reasons contributing to the unsuccessful install of MTP USB driver: your are not enabling your USB debugging on your phone, the antivirus or firewall on your computer stops the functioning of such driver, faulty registry settings and so on. 

The following solutions could be able to free you from the predicament that you are in now. Please choose accordingly.

Solution One: Rule Out Hardware Problem
Solution Two: Reinstall Driver in Device Manager
Solution Three: Run Command
Solution Four: Repair Registry Settings
Solution Five: Install MTP Porting Kit 



Solution One: Rule Out Hardware Problem

Before we begin, we would like to make sure that your hardware is problem free. Please try connect your mobile phone to another USB port to see if the result is the same. It is suggested that you try connecting via both the rear and front connectors. If the result remains the same, please try connecting your other mobile phone to the same USB port to see where could be problem be. 

If the above checks out that your hardware is problem free, please make sure you enable the debugging in the settings in your mobile phone.

Note: You are required to have a well functioned Samsung Kies on your computer. It is suggested that before you proceed, you should reinstall Samsung Kies to ensure that faulty application not the cause of your problem.

Here is how you do it: 

1) On your phone, enable USB debugging from Menu > Settings > Applications > Development. Make sure the USB debugging option is off


2) Then on your phone again, go back to Settings > Wireless and network > USB settings. Make sure that the option Samsung Kies is on. 


3) Plug USB cable in. Power off your mobile phone. Then power it back on again. 

4) Your phone should be detecting the connection for now. 

If this is not good for you, please follow the instructions follow. 




Solution Two: Reinstall Driver in Device Manager


1) Go to Device Manger

2) Expand Universal Serial Bus controllers, then locate SAMSUNG Mobile USB Composite Device. The name of the device varies based on the device that you are having problem with.


You will probably see a yellow exclamation mark in front, which signifies that there is something wrong with this device driver. 

If you cannot see it under the category Universal Serial Bus controllers, you might need to look for it under Other devices 

3) Right click the Samsung device and choose Uninstall



4) Please confirm by ticking the box before Delete the driver software for this device and then choose OK



If you have multiple device drivers with the yellow exclamation mark, please repeat the steps until you have uninstalled them completely. 

5) Reboot your computer right after you uninstall the device driver or drivers. Windows Update will help you search for the appropriate driver for your Samsung mobile phone in its database after it restarts. 



Solution Three: Run Command

1) Click Start button, then type cmd.exe in the search box. Right click the option cmd and choose Run as administrator


Hit Yes at the prompted window. 


2) In Command Prompt window, please type in the following command: 

net localgroup Administrators local service /add

Then hit Enter


3) Exit the Run window and check to see if you can connect your Samsung mobile phone to your computer. 



Solution Four: Repair Registry Settings

Warning:  Using Registry Editor incorrectly can cause serious, system-wide, unrecoverable errors to your computer. So before you proceed, please make sure that you have backed up your Registry files first and then know how to restore should anything happens. Here is a post for your reference as to how to do it. 

1) Click Start, in the search box, type in regedit and hit Enter



Click Yes at the prompt window. 


2) Follow the path 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l/Class. 


3) Press Ctrl + F keys at the same time. Type in Portable Devices and hit Enter



4) On the right hand pane, you will be able to see the (Default) value Portable Devices on the string. 



5) If you can see UpperFilters here, please right click it to delete it. 

If you cannot see such an option, this method is not suitable for you. 

6) Exit Registry Editor. Reboot your computer right away. 



Solution Five: Install MTP Porting Kit 

1) Download MTP Porting Kit from Microsoft official website here. Then double click it to install the setup file. 

2) After the installation, restart your computer. 

3) Reconnect your mobile phone to your computer by using the USB cable again to see if the problem persists. 

If you have already had the MTP Porting Kit on your computer, you may need to update it to the latest version to make sure that it function well. 

To avoid too much trouble of finding the setup file and uninstalling the existing file and then reinstall the kit, Driver Easy provide you with a fast and easy solution. 

By using Driver Easy, all you need to do is 1) Scan; 




and 2) Update. 

To make it even better, Driver Easy is totally free to use. It helps you scan, detect and download the driver needed or out-dated in your computer so as to make sure that your computer is running at its best performance. If you are looking for more features and professional tech support, you can always update to professional version

Sophie Luo, in Driver Error Tags: USB
  • Heera Nagamani

    i can’t get any solutions..i tried all the #5 ..but it shows “unable to find drive for this device”…..i m using micromax canvas q380 mobile

  • Dips

    Thank you…

  • Mäntylahti-Piiras

    couldn’t follow #1to the letter due to differences between the Android version on Galaxy A3 (2016) and what ever version #1 was made for, but I managed to improvise and it seems everything works as it should now.

  • Václav Vicher

    Thank you, you are a hero for me. Everything works

  • Dianna Fuller

    Yipee!!! Thank you so much. Driver would not install for GoPro Hero5. Used solution #3 Run Command. Took care of the problem. Thank you!!!

  • Jignesh

    Solution Five: Install MTP Porting Kit worked.
    Great work! Thank you 🙂

  • Aziz El

    Thank you so much. I used (Solution Four: Repair Registry Settings ) and it solved a huge problem in my window 7 computer. Now I can access my mobile device folders without any problem.

    Thank you very much

  • Vinod Narvekar

    yes, the solutions mentioned here are helpful and resolved my issue

  • Aime

    guyz thank u so much for your time. i’ve tried #2 and it worked right away after rebooting my pc. Nice job!

  • eu

    how to uninstall windows 7 portable device enabling kit for mtp?

  • swae

    thanks so so much, i’ve been trying to install my samsung driver on my laptop for sometime now but i couldn’t until i stumbled into your site. Now i can transfer my files from my phone to my laptop. the cmd part worked in my case. very useful info you’re sharing here.Thanks again.

  • Nick

    Hi, thanks so much for your time posting this information…. i found your post as my windows 7 had problems connecting to my HOMTOM HT7(similar to samsung but a cheaper android phone) Pro 4G Android phone that runs the latest version 6.0 Android. Anyway my phone worked perfectly then i did a windows update and my android phone had problems connecting to my pc for file tranfers…..i tried reinstalling media drivers for mtp but nothing….i followed your first step uninstalling the driver and deleting it. Once i reconnected my phone to the usb it automatically installed/connected and everything was like it was but better with a new android procedure on my phone to turn on / off USB Storage. Just wanted to say thanks you have helped me out alot… Cheers

    • ravi_dhariya

      Good one Solution.