MTP USB Device Driver Failed [Solved]

Sophie Luo, in Driver Error Tags: USB


If you’re connecting your mobile phone to your computer, and you see a message saying MTP USB Device Failed, you’re not alone.  Many Windows users are reporting it. No worries, it’s possible to fix. Here are 5 fixes for you to try. 

What is MTP?  

MTP is the acronym for Media Transfer Protocol, which is supported by Andriod phones. If MTP driver failed to install, you won’t be able to transfer media files from or to Android devices.

How do I fix it?

Here are 5 fixes for you to try. You may not need to try them all; just work your way down and find the one works for you. 

1: Rule Out Hardware Problem
2: Reinstall Driver in Device Manager
3: Run Command
4: Repair Registry Settings
5: Install MTP Porting Kit 

Method 1: Rule Out Hardware Problem

Before we begin, we would like to make sure that your hardware is problem free. Please try connect your mobile phone to another USB port to see if the result is the same.

You should try to connect via both the rear and front connectors. If the result remains the same, please try connecting your other mobile phone to the same USB port to see where could be problem be. 

If the above checks out that your hardware is problem free, please make sure you enable the debugging in the settings in your mobile phone.


Method 2: Reinstall Driver in Device Manager

A faulty USB driver can be the cause of this problem. You can try to reinstall the driver via Device Manager: 

1) On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter



2) Expand Universal Serial Bus controllers, and locate SAMSUNG Mobile USB Composite Device. You might see a yellow exclamation mark in front.  

Note that the name of the device varies based on the device that you are having problem with. 

If you can’t see it under Universal Serial Bus controllers, you might need to look for it under Other devices 

3) Right-click the Samsung device and click Uninstall



4) Tick the box for Delete the driver software for this device and click OK



If you have multiple device drivers with yellow exclamation marks, repeat the steps to uninstall them completely. 

5) Reboot your computer.

If your USB device driver doesn’t reinstall in this way, you should download one from the support website of your PC manufacturer and update it by yourself. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.  

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee): 

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.  

3) Click the Update button next to the flagged USB device to automatically download and install the correct version of its driver (you can do this with the FREE version).  

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 


Method 3: Run Command

If you don’t have the administrator permission to your PC, you’ll fail to use some functions. To fix it: 

1) On your keyboard, press the Start button, then type cmd.exe. Right-click cmd and click Run as administrator

Click Yes at the prompted window. 

2) In Command Prompt window, copy and paste in the following command: 

 net localgroup Administrators local service /add

Then press Enter

3) See if you can connect your Samsung mobile phone to your computer. 

Method 4: Repair Registry Settings


Warning: Using Registry Editor incorrectly can cause serious, system-wide, unrecoverable errors to your computer. So before you proceed, please make sure that you have it backed up first. 

If your registry settings are at fault, you won’t be able to use the USB device driver properly. To fix it: 

1) On your keyboard, click the Start button. Type regedit and press Enter



Click Yes at the prompt window. 

2) Follow the path 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l/Class. 

3) On your keyboard, press the Ctrl key and F key at the same time. Type Portable Devices and press Enter



4) On the right hand pane, you’ll see the (Default) value Portable Devices on the string. 



5) If you can see UpperFilters here, right-click it and click delete. 

If you can’t see such an option, this method is not suitable for you, move on to next method. 

6) Exit Registry Editor. Reboot your computer. 

Method 5: Install MTP Porting Kit 

1) Download MTP Porting Kit from Microsoft official website here. Then double click it to install the setup file. 

2) After the installation, restart your computer. 

3) Reconnect your mobile phone to your computer by using the USB cable again to see if the problem persists. 

If you have already had the MTP Porting Kit on your computer, you may need to update it to the latest version to make sure that it function well. 

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  • Somu Padma

    Am recent have this problem on with my Auxus 4x mobile which is ok till recent.Am searching net for solution and came here.Tried several.Finally solution 2 worked for me and am giving fine details here as my experience may differ some way with above solution 2 while its same in basics.The concerned driver in device manager is visible only when mobile is connected obviously with exclamation mark.First i tried to update the driver but its not worked but system shown process of installing driver over net.As later it did not solved i un installed the driver.Then later when i connected mobile to the system the usual device driver install window popped up and messaged successful.Then later my mobile connected to my Laptop as previous.In fact am not an expert and cant explain what went wrong and how it got corrected but i assume as follows.The concerned driver in my system got fault and failed to work.When un installed and mobile re connected the concerned driver which might me in my mobile itself got installed and the connection got back well.Or it might be that unless damaged driver uninstalled from the system even the new driver came to the system wont get installed.Once old driver is removed and when Mobile is connected then automatically new driver is got installed.Hope my description may be useful to some.

  • Heera Nagamani

    i can’t get any solutions..i tried all the #5 ..but it shows “unable to find drive for this device”…..i m using micromax canvas q380 mobile

  • Dips

    Thank you…

  • Mäntylahti-Piiras

    couldn’t follow #1to the letter due to differences between the Android version on Galaxy A3 (2016) and what ever version #1 was made for, but I managed to improvise and it seems everything works as it should now.

  • Václav Vicher

    Thank you, you are a hero for me. Everything works

  • Dianna Fuller

    Yipee!!! Thank you so much. Driver would not install for GoPro Hero5. Used solution #3 Run Command. Took care of the problem. Thank you!!!

  • Jignesh

    Solution Five: Install MTP Porting Kit worked.
    Great work! Thank you 🙂

  • Aziz El

    Thank you so much. I used (Solution Four: Repair Registry Settings ) and it solved a huge problem in my window 7 computer. Now I can access my mobile device folders without any problem.

    Thank you very much

  • Vinod Narvekar

    yes, the solutions mentioned here are helpful and resolved my issue

  • Aime

    guyz thank u so much for your time. i’ve tried #2 and it worked right away after rebooting my pc. Nice job!

  • eu

    how to uninstall windows 7 portable device enabling kit for mtp?

  • swae

    thanks so so much, i’ve been trying to install my samsung driver on my laptop for sometime now but i couldn’t until i stumbled into your site. Now i can transfer my files from my phone to my laptop. the cmd part worked in my case. very useful info you’re sharing here.Thanks again.

  • Nick

    Hi, thanks so much for your time posting this information…. i found your post as my windows 7 had problems connecting to my HOMTOM HT7(similar to samsung but a cheaper android phone) Pro 4G Android phone that runs the latest version 6.0 Android. Anyway my phone worked perfectly then i did a windows update and my android phone had problems connecting to my pc for file tranfers…..i tried reinstalling media drivers for mtp but nothing….i followed your first step uninstalling the driver and deleting it. Once i reconnected my phone to the usb it automatically installed/connected and everything was like it was but better with a new android procedure on my phone to turn on / off USB Storage. Just wanted to say thanks you have helped me out alot… Cheers

    • ravi_dhariya

      Good one Solution.