Alienware Command Center allows you to get the most of your gaming rig, but first you need to get it working. Many gamers are having issues with Alienware Command Center, and the common ones include app not loading, settings not working and software not opening.

But don’t worry if you’re on the same boat. Here’re some proven fixes that can get your Command Center working in a jiff.

Before you start troubleshooting, first do a reboot and check if it’s just a glitch.

Try these fixes

You might not need to try all of them; simply work your way down until you find the one that does the trick.

  1. Check for Windows updates
  2. Update your drivers
  3. Reinstall ACC completely
  4. Scan and repair Windows
  5. Perform a clean boot

Fix 1: Check for Windows updates

First you need to make sure your PC has all the latest system patches. The two types of patches, security updates and feature updates, could fix compatibility issues and improve overall stability. If you don’t remember when was the last time you checked for updates, definitely do it now.

  1. On your keyboard, press Win+I (the Windows logo key and the i key) to open the Windows Settings app. Click Update & Security.
    update & security
  2. Click Check for updates. Windows will then download and install the available patches. It might take some time (up to 30 mins).
To confirm you’ve installed all the system updates, repeat these steps until it prompts “You’re up to date” when you click Check for updates.

Once you’ve installed all the system updates, restart and check if ACC is working now.

If this doesn’t work for you, take a look at the next fix.

Fix 2: Update your drivers

In some cases, you’re actually dealing with a driver issue, especially when you notice some settings aren’t working as expected. To get the most of your hardware, you should always make sure to have the latest correct drivers.

You can update your drivers manually, by visiting the hardware manufacturers’ websites (use dell.com if it’s a Alienware gaming PC), downloading the correct installers and installing step by step. But if you’re not comfortable playing with device drivers, you can use Driver Easy to scan, repair and update all the drivers automatically.

  1. Download and install Driver Easy.
  2. Run Driver Easy, then click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.
    (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

After updating all the drivers, do a reboot and check if ACC works now.

If the latest drivers can’t help you, take a look at the next fix.

Fix 3: Reinstall ACC completely

According to many users on Reddit, reinstalling ACC completely is a potential fix to most of the common issues. You can use the guide below to do a clean reinstall of ACC and see how it goes.

Uninstall ACC completely

  1. First you need to remove ACC completely. On your keyboard, press Win+R (the Windows logo key and the R key) and type or paste appwiz.cpl. Then Click OK.
  2. Double click Alienware Command Center Suite to uninstall the program. Follow the on-screen instructions to complete the uninstallation.
  3. Next you need to purge the remaining files. On your keyboard, press Win+R and type or paste %appdata%. Click OK. Then delete any Alienware folders.
  4. Next, press Win+R again and type or paste %programdata%. Then press Enter.
    run-dialog %ProgramData%
  5. Delete any Alienware folders.
  6. Next, press Win+R again and type or paste %programfiles%. Then click OK.
  7. Enter the Alienware folder. Delete the Alienware Command Center folder.
  8. Use Win+R to invoke the Run dialog. Type or paste documents and press Enter.
  9. Delete the AlienFX and Alienware TactX folders.
  10. Press Win+R, type or paste regedit and click OK.
  11. In the address bar, type or paste HKEY_LOCAL_MACHINE\SOFTWARE\Alienware and press Enter.
  12. Delete the following folders:
    1. AlienFXMediaPlugin
    2. Alienware AlienFX
    3. CCPlugins
    4. Command Center
  13. In the address bar, type or paste HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alienware and press Enter.
  14. Delete the following folders:
    1. AlienFXMediaPlugin
    2. Alienware AlienFX
    3. Command Center
  15. Restart your PC.

Install ACC from scratch

  1. Download the latest Alienware Command Center. (Screenshot for reference only)
  2. Right click the downloaded ACC installer and select Properties. Next to Security, check the box before Unblock and click OK.
  3. Double click the installer and follow the on-screen instructions to install.
  4. Once done, check if ACC is working now.

If a fresh reinstall doesn’t help you, take a look at the next fix.

Fix 4: Scan and repair Windows

In some cases, it indicates a critical computer problem. While you can use the nuclear method and reinstall the entire system, it’s better you first try scanning and repairing Windows.

And for that job we recommend Restoro. It’s a powerful repair tool that scans and repairs your system without damaging personal data.

  1. Download and install Restoro.
  2. Open Restoro. It will run a free scan of your PC and give you a detailed report of your PC status.
  3. Once finished, you’ll see a report showing all the issues. To fix all the issues automatically, click START REPAIR (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Restoro doesn’t fix your problem).

Fix 5: Perform a clean boot

If you have multiple monitoring tools, you might run into a conflict issue since they could all have background tasks or services fighting for resources. To see if that’s the problem, you can do a clean boot.

  1. On your keyboard, press Win+R (the Windows logo key and the r key) at the same time to invoke the Run box. Type or paste msconfig and click OK.
  2. In the pop-up window, navigate to the Services tab and check the box next to Hide all Microsoft services.
  3. Uncheck all the services EXCEPT those belong to your hardware manufacturers, such as RealtekAMDNVIDIA, Logitech and Intel. Then click OK to apply the changes.
  4. On your keyboard, press CtrlShift and Esc at the same time to open Task Manager, then navigate to the Startup tab.
  5. One at a time, select any programs you suspect might be interfering, and click Disable.
  6. Restart your PC.

If the issue disappears after the reboot, repeat these steps and disable half of the services/programs to find out what is causing the problem.


Hopefully this tutorial helps you fix the ACC not working issue. If you have any questions or ideas, feel free to give us a shout in the comments below.

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