Many users have reported that they’re having issues with the Logitech G HUB software, and the common symptoms include not detecting the mouse or not opening. Though tricky, this problem is not so hard to fix at all. In this tutorial, we’ll walk you through all the fixes and get your G HUB working easily and quickly.

Fixes to try

You might not need to try all the fixes. Simply work your way down until you find the one that scores.

  1. Restart your computer
  2. Reinstall Logitech G HUB
  3. Reinstall the device drivers
  4. Make sure you’re using the latest device drivers
  5. Install all Windows updates

Fix 1: Restart your computer

The first step is also the easiest. Restarting your computer can free up RAM and close some background programs that might be conflicting with Logitech G HUB. In some cases, it helps your computer run smoother by removing some glitches. You should try this trick before diving into anything more advanced.

If restarting your computer didn’t help, simply continue to the next fix below.

Fix 2: Reinstall Logitech G HUB

The Logitech G HUB not working issue could indicate there were errors during the installation. This could be triggered by software conflict or network glitches. You can try reinstalling Logitech G HUB and see if it solves your problem.

Here’s how:

The following screenshots are taken on Windows 10, and the steps also apply to Windows 7 or 8.
  1. First you need to uninstall Logitech G HUB. On your keyboard, press the Win+R (the Windows logo key and the r key) at the same time to invoke the Run box. Type or paste control appwiz.cpl and press Enter.
  2. Double-click Logitech G HUB to uninstall. Once you’re done, restart your computer.
  3. Next you need to install Logitech G HUB. To do so, first visit the Logitech G HUB download page, then click DOWNLOAD FOR WINDOWS.
  4. Once downloaded, open the installer and follow the on-screen instructions to proceed.

After reinstalling Logitech G HUB, you can now check if it’s working correctly.

If this fix doesn’t give you luck, check out the next one below.

Fix 3: Reinstall the device drivers

This G HUB not working issue tends to be driver-related, and one way to fix that is reinstalling the device drivers. This is often the easiest and most effective solution in troubleshooting driver issues.

So first you need to uninstall your device drivers:

The following screenshots are taken on Windows 10, and the steps also apply to Windows 7 or 8.
  1. On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box. Type or paste devmgmt.msc and click OK.
  2. Then expand the category of your device. To uninstall mouse drivers, double click Human Interface Devices. (It might vary in terms of the device you’re using. For gaming headset it will be Sound, video and game controllers)
    Then right-click Logitech USB Input Device and select Uninstall device.
    If you can’t find your device, you can check the manual for instructions. Or you can jump to the next fix to scan and update device drivers.
  3. In the pop-up window, check the box next to Delete the driver software for this device. Then click Uninstall.
  4. Restart your computer and check if Logitech G HUB is working correctly. (Usually Windows will download/use the generic device driver automatically.)

If this fix doesn’t work for you, simply continue to the next one.

Fix 4: Make sure you’re using the latest device drivers

Usually Windows will take care of the drivers once we plugged in the devices, but there’re always exceptions. If the system fails to provide the latest correct drivers for our devices, we then need to do it ourselves.

The Logitech G HUB not working issue could indicate that you’re using a faulty or outdated device driver. The worst scenario, this could mean your computer is missing some critical drivers. When troubleshooting device issues, checking & updating your device drivers could save you a lot of trouble.

You can do this manually, if you like, by visiting each manufacturer’s download page, finding the right drivers, etc. But that takes time and computer skills. If you’re not comfortable playing with device drivers, we recommend using Driver Easy. It’s a tool that detects, downloads and installs any driver updates your computer needs.

  1. Download and install Driver Easy.
  2. Run Driver Easy, then click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.
    (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Once you’ve installed/updated the device drivers, restart your computer and check if Logitech G HUB is working now.

If this method doesn’t help you, simply take a look at the next one.

Fix 5: Install all Windows updates

Windows updates include some patches that could fix the compatibility issues. And some might contain drivers that are missing from your PC. You should check for system updates as it might be a potential fix.

And here’re the instructions for that:

Windows 10

  1. On your keyboard, press Win+I (the Windows logo key and the i key) at the same time to open the Windows Settings app. Click Update & Security.
    update & security
  2. Click Check for updates. It might take a while for Windows to download and install available updates.
To make sure you’ve installed all the system updates, repeat these steps until it prompts “You’re up to date” when you click Check for updates again.

Windows 8

  1. On your keyboard, press Win+I (the Windows logo key and the i key) at the same time. From the right menu, click Change PC settings.
  2. From the left menu, select Windows Update. Click Check for updates now.

Windows 7

  1. On your keyboard, press Win (the Windows logo key). Select Control Panel.
  2. Select System and Security.
  3. Click Windows Update.
  4. Click Install updates. Then wait for the checking to complete.

Once you’ve installed all the updates, restart your PC and check if G HUB is working properly.


Hopefully, these fixes get your Logitech G HUB working properly now. If you have any questions or ideas, leave a comment down below and we’ll get back to you shortly.

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