Even though Microsoft Edge browser is not very popular these days, as a product that comes with the Microsoft system, there still some users using Microsoft Edge. If you are one of them, and you’re trouble with the Microsoft Edge crashing problem, don’t worry, we are here to help.

Common methods:

  • Restart your PC
  • Install the latest updates

Try these methods:

If common methods can’t help, you can move to the below methods. You may not have to try them all; just work your way down the list until you find the one that works for you.

  1. Run the troubleshooter
  2. Repair & reset Microsoft Edge
  3. Clear cache and history
  4. Uninstall Trusteer Rapport or Endpoint
  5. Run a System File Checker

Method 1: Run the troubleshooter

Windows has built-in troubleshooter to fix some common errors. You can try Windows Store Apps troubleshooter to fix the Microsoft Edge crashing problem.

  1. Press the Windows logo key + I together to open the Windows Settings.
  2. Click Update & Security.
  3. Click Troubleshoot on the left pane, scroll down and click Windows Store Apps.
  4. Click Run the troubleshooter.
  5. Follow the on-screen instructions to finish the process.
  6. Run Microsoft Edge to check the problem is resolved or not.

Method 2: Repair & reset Microsoft Edge

If you can’t open Microsoft Edge, it’s probably the application files are corrupted, you could repair or reset it to fix the problem.

Note: Repairing the app won’t affect anything, but Reset will remove all your data from the brower. Think before you click Reset.
  1. Press the Windows logo key + I together to open the Windows Settings.
  2. Click Apps.
  3. In the Apps & features tab, find and click Microsoft Edge. Then click Advanced options.
  4. Click Repair.
  5. Run Microsoft Edge to check the problem is resolved or not. If Repair doesn’t help, repeat the steps above and click Reset.
  6. Run Microsoft Edge to check the problem is resolved or not.

If this method can’t fix your problem, don’t upset, you can try the next method.


Method 3: Clear cache and history

If your Microsoft Edge opens but stops working, you can use this way to fix the problem. Clear browsing history and cache data has been proved useful by many users.

  1. Run Microsoft Edge. Click the three dots button in the upper right corner.
  2. Click History.
  3. Click Clear history.
  4. Select all boxes and click Clear.
  5. Reboot the browser to check the problem is solved or not.

Method 4: Uninstall Trusteer Rapport or Endpoint

If you have installed Trusteer Rapport or Endpoint, you need to uninstall it. They might be the reason for Microsoft Edge crashing problem.

It’s reported that the Rapport could cause Microsoft Edge crashing and many users had reported after uninstalling Trusteer Rapport/Endpoint the problem has been solved.


Method 5: Run a System File Checker

The corrupted system file may cause the Microsoft Edge crashing. To solve it, you can use System File Checker (SFC) to repair the broken system files. 

  1. On your keyboard, press the Windows logo key and R key at the same time to invoke the Run box.
  2. Type “cmd” and press Shift+Ctrl+Enter together to open Command Prompt in the administrator mode.

    Note: Do NOT click OK or just press the Enter key as that won’t allow you to open Command Prompt in the administrator mode.
  3. Type “sfc /scannow” in the window and press Enter. Then wait for the verification is 100% complete.
  4. Reboot your computer to check the changes.

If the result indicates that there are broken files exists but SFC can’t fix it, you can turn to Deployment Image Servicing and Management (DISM) Tool for deeper examine and repair.
Click here for a tutorial on how to use the DISM Tool.


That’s it! We’ll be glad if any of the fixes above helped you resolve the Microsoft Edge crashing issue. Please feel free to leave a comment below if you have further questions or ideas.

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