Mouse Lags, Freezes, Stutters in Windows 10 [Fixed]

By Sophie Luo in Driver Error Tags: mouse

If you’ve upgraded to Windows 10 and now your mouse quite often lags or freezes, you’re not the only one. Quite a few Windows users have reported this problem. But don’t worry – you won’t have to put up with it forever. We’re here to help you fix your mouse freeze with step-by-step instructions and clear images of what you need to do.

We’ve put together four solutions you can try. Start with the first solution and work your way down the list until you find the one that  works for you. 

  1. Reinstall the mouse driver
  2. Update the graphics card driver
  3. Check the local area network settings
  4. End Realtek audio
  5. Other options

1: Reinstall the mouse driver

Before we begin, you should try your mouse on another computer to see if the lagging or freezing problem continues. 

If your mouse works well on the other computer, your mouse or the mouse driver could be at fault. To fix it: 

1) On your Keyboard, press the Windows logo key and X at the same time. Press the down arrow key until you highlight Device Manager. Press Enter

2) Press Tab, then the down arrow key until you highlight Mouse and other pointing device. Press the left arrow key to expand the option.

3) Press the down arrow key to highlight your mouse name, then Enter

4) Press the Tab key and the Ctrl key at the same time until you get to the Driver tab. Press Tab until you highlight Uninstall Device. Then press Enter

5) Press Enter.  

6) If you’re prompted to restart your computer and you’re ready to go, press Enter. If not, press Tab to restart your computer later. 



7) If you choose not to restart your computer right away, go to the toolbar in Device Manager and click Scan for hardware changes.

If the mouse isn’t working right now, you can press F5 on your keyboard and the scan will start. 

Windows will help you reinstall the drivers for your mouse. 

8) See if your mouse lagging problem is fixed. If it’s still an issue, you can try our next solution.

2: Update the graphics card driver

The problem could also be caused by outdated graphics card driver. To solve it, you can update your display driver. There are two ways you can update your graphics card: manually or automatically. 

Manual driver update – You can update your graphics card driver manually by going to the manufacturer’s website and searching for the most recent correct driver. Make sure you only choose drivers that are compatible with you version of Windows 10. 

Automatic driver update – If you don’t have the time, patience or computer skills to update the graphics card driver manually, you can do it automatically with Driver EasyDriver Easy will automatically recognize your system and find the right drivers for your exact video card, and your version of Windows 10, and it will download and install them correctly. Here’s what you need to do:

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the mouse device to automatically download the correct version of this driver, then you can install it manually(you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

3: Check the local area network settings

Disabling LAN and using your wireless card to connect to the Internet may also help tyou solve the problem. Here’s how you can do it:

1) On your keyboard, press the Windows logo key and R at the same time, type control and press Enter

2) Press Tab, then Enter. Press the left arrow key to select Small icons, then press Enter

3) Press Tab on your keyboard until you highlight Network and Sharing Center

4) Press Tab until you highlight Change adapter settings. Then press Enter

5) Press Tab until you highlight your LAN card. Press the left arrow key to select it. Then press Enter.  

6) Press Tab until you highlight Disable. Press Enter

7) Now you’ll be back at the Network Connection window, with your Ethernet icon highlighted. Press Enter to enable your network connection. 

4: End Realtek audio

Realtek audio card might interfering your mouse, which can cause the lagging problem. Here’s how you can fix it:

1) Press the Windows logo key and X at the same time, press Tab until you highlight Task Manager

2) Press the down arrow key until you locate Realtek audio.exe. Click End Task



If the above methods don’t work, go check your Task Manager for clues on which applications could be at fault. If they’re occupying a lot of of disk usage, it’s worth looking into. When you locate any suspicious applications, right-click them and click End Task to see if the mouse lagging problem resolved.  

Other options

1) Disable Cortana. Many users have reported that disabling Cortana helped fix  their freezing mouse. 

2) Disable ATI HotKey Poller service. Many user have also reported that ATI Catalyst drivers including an ATI HotKey Poller service can cause mouse lag in certain system configurations. If you don’t need the ATI hotkeys, just disable this service. 

Here’s how you can do it:

a) Press the Windows key and R at the same time, type services.msc in and press Enter


b) Locate ATI HotKey Poller service on the right side of the window. Then double-click it. 

c) You’ll be in the Properties window. Change the Startup type to Disabled. Then click Apply and OK



d) Restart your computer. 

3) Don’t use USB hubs to connect your mouse. Directly connect your mouse and keyboard to your computer via the ports at the back of your PC to ensure you get the best performance. 

4) Try to temporarily disconnect other USB peripherals, such as a digital camera, USB disk drive and so on. This will help you confirm whether this problem is caused by device conflicts.

We hope this helps resolve your problem. If you have any questions, please leave us a comment below.