Couldn’t find your optical Blu-ray drive after upgrading your operating system? Try to watch a Blu-ray video but your Blu-ray Player is not recognizing discs? Don’t worry, you’re not alone and this problem should be easy to fix.

Try these fixes:

There’re 5 fixes for you to try. You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Try another media player
  2. Update your Blu-ray drivers
  3. Update your firmware
  4. Reinstall your Blu-ray drivers
  5. Repair corrupted registry entries

Fix 1: Try another media player

Sometimes it’s the media player software that causes trouble. Microsoft media player is no longer supports Blu-rays and DVDs. So if you’re using this media player to play discs, you couldn’t make it work. You can try another media player from the market. In some cases, the manufacturer of the Blu-ray player has a recommendation. You can use that one if you like.

Fix 2: Update your Blu-ray drivers

Because Windows has stopped supporting DVDs and CDs, the problem could be caused by the outdated or wrong driver. Therefore, updating your Blu-ray drivers could help.

Usually, there are two ways you can update your driver: manually and automatically.

Option 1 – Manually– You’ll need some computer skills and patience to update your drivers this way, because you need to find exactly the right driver online, download it and install it step by step.


Option 2 – Automatically (Recommended)– This is the quickest and easiest option. It’s all done with just a couple of mouse clicks – easy even if you’re a computer newbie.

Option 1 – Download and install the driver manually 

You can download graphics drivers from the manufacturer official website. Search for the model you have and find the correct driver that suits your specific operating system. Then download the driver manually.

Option 2 – Automatically update drivers

If you don’t have time or patience to manually update your graphics drivers, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version). 
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)   
Note: If you have any problems while using Driver Easy, feel free to contact our support team at
Be sure to attach the URL of this article if needed for more expedient and efficient guidance.

Fix 3: Update your firmware

When the manufacturer-specific firmware is outdated or corrupted, you might meet this issue. Your motherboard driver needs to communicate with your Blu-ray Player. But when the motherboard driver is outdated or missing, it will cause trouble. So it’s always recommended to keep your drivers up-to-date.

Fix 4: Reinstall your Blu-ray drivers

If updating the driver doesn’t help, you could try to do a reinstall. This way could clear all the corrupted files and make your Blu-ray Player work like a charm.

  1. Press the Windows logo key + R to evoke the Run box.
  2. Type devmgmt.msc and press the Enter key to open the Device Manager.
  3. Right-click on the device and click Uninstall Device.
  4. Unplug the external Blu-ray drive.
  5. Shut down your computer completely.
  6. Wait for 30 seconds, then plug in the external Blu-ray drive.
  7. Use Fix 2 Option 2 to download and install the latest driver.

Fix 5: Repair corrupted registry entries

Editing registry value could be a dangerous move. It could cause your computer to crash. It’s highly recommended to do a backup before you start.

  1. Press the Windows logo key + R to evoke the Run box.
  2. Type regedit and press the Enter key.
  3. Copy and paste the text into the address bar and press the Enter key.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
  4. Find UpperFilters and LowerFilters on the right panel. Right-click on them and click Delete.
  5. Reboot your computer to take the effect.

We hope you find the above information helpful. And if you have any ideas, suggestions, or questions, feel free to leave a comment below.

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