[Solved] Wireless Mouse Not Working on Windows 10

Sophie Luo, in Driver Error Tags: Windows 10wireless mouse

If you’re on Windows 10, and you’re experiencing the following problems with your wireless mouse: 

  • mouse pointer moves erratically; 
  • mouse pointer doesn’t respond to your gesture; 
  • mouse stops working after a certain period of use; 
  • mouse is not detected by Microsoft Windows;

this post is here to help. No need for you to worry so much about this problem, it’s possible to fix. Here are 4 fixes for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

1: Reinstall Wireless Mouse Driver
2: Update Mouse Driver
3: Check Your Hardware, Devices and Wireless Connections
4: Disable Fast Startup Option

NOTE: If you do not have a receiver to your wireless mouse, then you are having a Bluetooth mouse, not a wireless mouse. Some of the instructions here might not apply.


NOTE: Replace your mouse if it’s over 5 years old. 

Some of the following fixes require a working pointing device. Try using a pointing pen, a USB mouse, touchpad or speech recognition. If you have previously enabled the remote connection on your Windows 10, or that you have installed Teamviewer, use them as per your own needs. 

1: Reinstall Wireless Mouse Driver

NOTE: You should use remote control feature to proceed with the following method. 

One of the first things you do when you’re having ill-functioned hardware is to reinstall its driver. Here is how: 

1) On your keyboard, press the Windows key and X at the same time, then click Device Manager

2) Expand Mice and other pointing devices. Right-click your wireless mouse and click Update Driver Software…

3) Click Browse my computer for driver software.

4) Click Let me pick from a list of device drivers on my computer

5) Un-tick the box for Show compatible hardware. Select one of the devices listed. Click Next to continue.

6) Click Yes to continue.

7) Restart your computer for the change to take effect. 

8) When you restart, go through the process again. When you reach the following window, tick the box for Show compatible hardware. Then select the right driver for you. Click Next to continue. 

9) When the install finishes, update your wireless mouse driver via Device Manager. Then restart your computer.

10) See if the problem is resolved. 

2: Update Mouse Driver

If your wireless mouse still refuses to work after the method above, you need to update its driver to the latest version available. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged mouse device to automatically download and install the correct version of its driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

3: Check Your Hardware, Devices and Wireless Connections

1) Connect your mouse receiver to a different port. If possible, try the USB port at the back of the computer, since they typically have more power available. 

2) Replace the battery. Please make sure that you have inserted both the required batteries into the wireless mouse correctly. 

3) Reestablish wireless connection. Leave your system running. Then unplug your USB wireless receiver, wait for about 10 seconds, then plug the USB wireless receiver back in. 

4) Try on a different computer. If the same problem happens on a second computer, then your wireless mouse might be defective. In that case, you might want to contact the manufacturer of your wireless mouse for more suggestions. 

4: Disable Fast Startup Option

Fast startup feature is reported to be one of the cause of this problem. So you can disable it to see if the problem is resolved:  

1) On your keyboard, press the Windows key and X at them same time, then click Power Option

2) Click Choose what the power button does

3) Click Change settings that are currently unavailable

4) Un-tick the box for Turn on fast startup (recommended). Click Save changes to save and exit. 

5) Restart your computer. All drivers will be initialized on startup now. So the time needed to start your computer might be longer. 

Help Us Improve Article
  • Unchecking the fast startup at power options worked for me! I have no idea why something like that interferes with a wireless mouse, but it works like a charm. Thank you so much!