Two Finger Scroll Not Working [Solved]

Camilla Mo, in Common error Tags: TouchpadWindows
If you suddenly cannot scroll with two fingers on your touchpad, don’t worry. Use the solutions in this post, the problem should resolve. Apply to Windows 10, 7, 8 & 8.1.

Solution 1: Change the Mouse Pointer

Changing the mouse pointer had worked for some users who had the same error. So it is worth a try. 

If you are not sure how to change change the mouse pointer, refer steps below.

1. Open Control Panel.

2. View by Category and select click on Hardware and Sound.


3. Under Devices and Printers, click Mouse.

 

4. Select the new pointer from the drop-down menu of Scheme. You can change the mouse pointer to a solid black one.


5. Click Apply button.


Solution 2: Enable Two Finger Scrolling

The error would occur if the two-finger scrolling feature is disabled. Follow steps below to enable it.


1. Open Control Panel.

2. View by Category and select click on Hardware and Sound.



3. Under Devices and Printers, click Mouse.



4. Under Devices, click Device Settings tab. Highlight Synaptics TouchPad and click on Settings button. (Note the Device Settings tab only appears when the touchpad driver is installed.)



5. Expand MultiFinger Gestures, and check the box next to Two-Finger Scrolling.



6. Click Apply buttons.


Solution 3: Roll back the touchpad driver

This could be a faulty driver issue. So try to roll back the driver and see if it works.

Follow steps below to roll back the touchpad driver.

1. Open Device Manager.

2. Expand category “Mice and other pointing devices“, and right-click on the touchpad device and  select Properties. (In the case here, it is Synaptics Pointing Device.)



3. Click Driver tab and click on Roll Back Driver. (If the button is grayed out, it means the driver cannot be restored. This solution doesn’t work for you.)



4. If prompted for the confirmation to continue, click Yes.



5. Restart the computer.

If rolling back driver doesn’t work for you, try to uninstall then update the driver.


Solution 4: Uninstall and update the touchpad driver

Follow steps below:

1. In Device Manager, double-click on the touchpad device. Go to Driver tab and click on Uninstall button.



2. If prompted for confirmation to continue, click the box next to “Delete the driver software for this device.” then click OK button.



3. Update the Driver

Go to your PC manufacturer’s website such as ASUS to download the latest touchpad driver. Before you get started, you need to know your PC model and the operating system version that you PC has installed (See How to Get Operating System Version). 

Alternatively, you can use Driver Easy to help download and install the driver automatically. Driver Easy can scan your computer to detect all problem drivers. After scanning completes, you will get new drivers instantly.



Driver Easy has Free version and PRO version. With the PRO version, you can update all drivers with just one-click. And you will enjoy free expert tech support guarantee and 30-day money back guarantee. If you are not satisfied with the product, you can ask for a full refund.

Hope you can solve the two-finger not scrolling issue with solutions above.

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  • Andrea Rodriguez Serrano

    What can I do if I have the pro version of the program and it still doen´t let me enter the settings to go back to two finger scrolling?

    • Camilla Mo

      Hi Andrea Rodriguez Serrano,

      Driver Easy Pro provides the 30-day money back guarantee. If it doesn’t help you resolve the problem, you can ask for a full refund. Or you can contact our support team at support@drivereasy.com for further assistance.

  • Kiana M Keller

    What do i do if it will not allow me to click settings?

    • Camilla Mo

      Hi Kiana,

      I’m am sorry I could not locate your problem due to limted information. Please try using Driver Easy to update the drivers. If it doesn’t help resolve the problem, you contact our support team at support@drivereasy.com for further assistance.