Windows 10 Update Stuck or Not Working [Fixed]

Sophie Luo, in Common error Tags: update stuckWindows 10 Creators Update

If you are to upgrade to Windows 10 Creators Update, but you find yourself stuck in the middle of the process. No worries, it’s possible to fix. Here are 4 fixes for you to try. 

You may not have to try them all; just work your way down until you find the one works for you. 

Step 1: Keep Device Drivers Updated
Step 2: Disable Antivirus Programs and Firewall Temporarily
Step 3: Disable Fast Startup 
Step 4: Use DISM Tool Step

Step 1: Keep Deice Drivers Updated

This error can also be caused by a outdated, incorrect or corrupt system driver. You should verify that all your devices have the right driver, and update those that don’t. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to any flagged device to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

Step 2: Disable Antivirus Programs and Firewall Temporarily

One of the reasons why your Creators Update stuck might be caused by your antivirus programs or firewall settings, so you need to shut them down for a while to see if helps solve the problem. 

1) Temporarily disable antivirus programs.

This error is sometimes caused by interference from a third-party antivirus software. To see if that’s the problem for you, temporarily disable your antivirus and check if the problem persists. (Consult your antivirus documentation for instructions on disabling it.)

If this resolves the problem, contact the vendor of your antivirus software and ask them for advice, or install a different antivirus solution. 

IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus is disabled. 

2) Turn off the Firewall

a) On your keyboard, press the Windows logo key and click the Control Panel option. 

b) View by Small icons, click Windows Firewall.



c) Click Turn Windows Firewall on or off



d) Tick the two boxes for Turn off Windows Firewall (not recommended). Click OK to save. 




Step 3: Disable Fast Startup

Fast Startup feature is reported by a lot to have close connection with the frozen or stuck of Creators Update. You may want to disable it to see if the problem is gone. 

1) In the Control Panel windows, click Power Options



2) Click Choose what the power button does



3) Click Change settings that are currently unavailable.



4) Un-tick the box for Turn on fast startup (recommended). Click Save changes to save and exit. 

Note that you can turn Fast startup back on again just repeat the above steps. 

5) See if the problem is resolved. 

Step 4: Use DISM Tool

Sometimes the fail to install update problem could be caused by corrupted system files. In this case, Microsoft suggest you to run the DISM (Deployment Image & Servicing Management) tool to help you fix some Windows corruption errors. 

1)
 On your keyboard, press the Windows logo key and X at the same time, then click Command Prompt (Admin)

When prompted with the UAC, click Yes to continue. 

2) Type:

DISM /Online /Cleanup-Image /RestoreHealth

and press the Enter key on your keyboard.



NOTE: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. But if your Windows Update client is already broken, you need to use a removable media such as Windows DVD as the source of the files. 

3) When the whole process finishes, restart your computer. 

4) Now run Command Prompt in administrator mode again, this time, type the following command and press the Enter key on your keyboard: 

sfc /scannow



Leave the Command Prompt window on until the command completes. 

5) Close the command prompt, and then run Windows Update again to see if the problem is resolved.

If your Windows 10 Creators Update remain stuck after all the above methods, feel free to leave us comments and we’ll see what more we can do do help. 

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  • Pete Baldwin

    My Windows 10 PC wouldn’t shut down – it automatically restarted. When I tried to update it, the update failed and I was stuck in a loop. I’ve tried lots of different suggestions and none worked but I read on a forum that someone solved it by restarting the computer and unplugging the mouse and keyboard. I have no idea why but that worked. It updated and now the problem is solved…. It’s certainly worth a try if you’re stuck!

  • Susan In NoMansLand

    You say there are two problems, but you only show how to fix the second. What if you have the first problem? Mine updated at midnight last night. At 8:30, I woke up to a black screen. I tried to turn it off & on again, and is been trying to reboot for 4 hours!! Wth? What’s the solution for that problem?

  • Illuminati Bake Sale

    Using Windows 10. It never provided me with the option to update or re-schedule it, it just started immediately after my normal windows login. It has taken over 8 hours and just repeats the messages ‘Hi’ ‘It is taking a bit longer than expected…’ ‘Don’t turn off your PC’ etc. No progress, no downloading x%, just the same rotating messages. Then I get a black desktop and a toolbar that comes and goes, can’t click on anything, system restore gave same result.

  • Hans

    Just a means to sell the software. It will scann and display the driver you need, but to fix the problems, you must pay for the software! There are 100ds ot these kinds of “helpers” on the net.