Windows Hello isn’t available on this device on Windows 10 [Solved]

By Sophie Luo in Common ErrorsDriver Error Tags: Windows 10

If you’re having “Windows Hello isn’t available on this device.” in your Settings windows, you’re not alone. Many Windows 10 users are reporting this problem as well. No worries, it’s possible to fix. Here is the 3-step fixes for you to fix your problem. 

What is Windows Hello? 

Windows Hello allows you to login into your system by recognizing your fingerprint or your face or your iris (like Surface) rather than using a pin code or a password, provided that you have a webcam and a finger scanner that work.

With Windows 10 Anniversary Update, this feature has extended to apps and websites, which include banking apps and other sensitive apps. 

How do I fix it? 

Here are 3 solutions for you to try. You may not have to try them all; just work your way down until you find the one works for you. 

1. Update Your PC
2. Enable Biometric from Administration
3. Update Your Fingerprint Device Driver

Step 1: Update Your PC

First of all, make sure that you’ve installed any possible update that is available for Windows 10. See if you have needed patches installed: 

1) On your keyboard, press the Windows logo key and I at the same time. Click Update & security

2) Click the Check for updates button. Install available updates found. 

When you finish, move on to the second step. 

Step 2: Enable Biometric from Administration

If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. To fix it: 

1) On your keyboard, press the Windows logo key and R at the same time, then type gpedit.msc and press Enter

2) Follow the path: Computer Configuration > Administrative Templates > Windows Components. On the right side of the pane, double-click Allow the use of biometrics.

3) Click Enabled. Then click Apply and OK to save the change. 

4) Reboot your computer and then move on to the next step. 

Step 3: Update Your Fingerprint Device Driver

If your fingerprint device driver is outdated or faulty, you’ll find the hardware impossible to use. You can update the device driver to fix it.  

1) On your keyboard, press the Windows logo key and X at the same time, and click Device Manager

2) Click the icon for Scan for hardware changes on the top bar.

3) Expand Biometric devices. Right-click the fingerprint sensor device that you have and click Uninstall

4) You can choose to reboot your computer for Windows to help you locate the driver that it could find for your device.

Or, as an alternative, you can choose to update the driver by yourself. 

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. 

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy. 

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the flagged fingerprint device to automatically download and install the correct version of this driver (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

  • Trung Điệp

    I fixed it. Thanks!

  • mohamad hussain

    i can’t fin the bio metrics in my device manager…any one knows what can i do?

    • Sophie.Luo

      If you don’t see it, it’s probably that your PC doesn’t have a finger print recognition device. You can usually see it at the side of your laptop keyboard panel.

      • mohamad hussain

        hi,thanks for replying .
        it has a finger print recognition..
        what i understood is that the system of the finger print is some how damaged..thanks again!!

  • Himanshu Kumar

    third one worked. thank you for the solution.

  • Brady Möritz

    I’m not seeing the surface camera windows hello device show up at all in device manager. Was working fine until recently

  • Drew Mandish

    I’m currently in a chat with Microsoft and they are aware of the Windows Hello issue. They state that the error began on 7/31 and they are working on a fix now.

  • David Beauchesne

    Step 2 worked. I had tried suggestions by others but this is the first idea that worked.

  • Jon Hyland

    Don’t need to uninstall, can either “role back” driver or select update and select the 3/11/2016 driver

  • Greg Wong

    I tried this first, did not work. I then found that the Surface Camera Windows Hello 7/21/2017 driver was a source of some issues, so I had to uninstall this device and then search for new devices so it would reinstall using the 3/11/2016 driver. Now Windows Hello is working again.

    • Chintan Patel

      how did you uninstall 7/21/2017 driver update?

      • Greg Wong

        Go to the “Surface Camera Windows Hello” under:
        Device Manger>System devices>Surface Camera Windows Hello

        Right click on Surface Camera Windows Hello, then go to the driver tab. There will be a “Uninstall Device” button. Select this and uninstall. I then rebooted and went back to the computer management and right clicked on any item in the device manger and selected “scan for hardware changes” and it was back with the 2016 driver. I rebooted to check the windows hello.

        • Dave Gibson

          Greg– Thank you. Your fix worked perfectly for me on a Surface Pro 4

          • Jon Hyland

            Don’t need to uninstall, just roll back driver or select update and select 3/11/2016 driver

        • Chintan Patel

          Thank you 🙂

    • Chintan Patel

      or tell me which particular device have you uninstalled? because in my device manager I am not getting any camera device which I can uninstall.

    • TonyTai Nguyen


      Thank you for posting the fix. It worked for me, too. The current MS update has caused so many problems on many of my computers.

    • Greg, thank you very much, this solution worked for me too, Surface Pro 4.
      For people like me that aren’t particularly good at all this stuff make sure when you ‘uninstall the device’ that you tick the box to ‘uninstall the driver’ too. Then do ‘scan for hardware changes’ to re-add the device, and if the driver doesn’t install automatically, let it ‘search online’ for a driver and it will find the older one that works instead of the newer one that doesn’t 🙂

      • Marial Prota

        Thank you so much, I was having such a hard time getting it to work again, and I did what you said step by step and it worked perfectly. Thank you!

    • Drew Mandish

      This worked for me, as well. The steps I took were:
      1. Open Device Manager
      2. Open ‘System devices’
      3. Open ‘Surface Camera Windows Hello’
      4. Click the ‘Driver’ tab
      5. Click ‘Roll Back Driver’ – which will roll it back to the 3/11/2016 version, as Greg stated above.

      That’s it.

      • Ed Fandangle

        Nice and simple. I uninstalled the Surface Camera Windows Hello driver, scanned for changes, rebooted and I’m back to normal. Thanks for the pointer!

      • Hahodi D

        I don’t see Surface Camera Windows Hello.