Easy to Fix No Audio Output Device is Installed

By Camilla Mo in Common Errors Tags: Windows

no audio output device is installed

When the sound icon in your task bar has a red x on it (as illustrated above), your computer won’t play any sound.

This is usually caused by one of two problems: either Windows has disabled your audio device or your PC doesn’t have the latest correct device drivers installed, and Windows therefore can’t ‘talk’ to the device.

If you see No Audio Output Device is installed when you hover your mouse over the the sound icon, your audio problem is probably caused by one of these issues, and there are three repair methods you can try that have helped other users. You may not need to try them all; just start at the top of the list and work your way down.

  1. Re-enable the device
  2. Manually uninstall & reinstall the device driver
  3. Automatically update your audio device drivers
  4. Refer to user comments

Method 1: Re-enable the device 

To fix the problem, follow these steps (Steps below are for your reference. The specific steps in different system versions may be different. ):

1) On your keyboard, press the Windows logo key  and R at the same time to invoke a Run command. Type devmgmt.msc in the run box and click on OK button.

open device manager

2) Locate the Sound, video and game controllers category in the list.

locate sound device

If you don’t see this category in your list, continue with step 2a) below. Otherwise skip to step 3.

2a) Click the Action menu and select Add Legacy hardware (if you see only the Help in this menu, click somewhere in the white space around the list (i.e. make sure nothing in the tree is selected), then click the Action menu again)
Add Legacy hardware 1

2b) Click Next to start the Add Hardware wizard. (If the Add Hardware wizard doesn’t display at all, skip to Method 3 below.)
Add Legacy hardware 2

2c) Select Search for and install hardware automatically (Recommended).
Add Legacy hardware 3

2d) If the wizard tells you it can’t find any new hardware, click Next.

2e) You should now see a list of hardware types. Scroll down until you see Sound, video and game controllers. Select it and click Next.
Add Legacy hardware 5

2f) Select the manufacturer and model of your sound card, then click Next. (If you’re not sure what manufacturer and model to select, skip to Method 3 below.)
Add Legacy hardware 6

2g) Click Next to install the device, then when the installation is complete, click Finish.


3) Expand the Sound, video and game controllers category, and right-click on your audio device. Click Enable in the pop up menu. (If the device is already enabled, skip to Method 2 below.)

enable sound


Method 2: Manually uninstall & reinstall the device driver

1) Still in Device Manager, once again expand Sound, video and game controllers, right-click on your audio device, and click Uninstall to uninstall the driver.

reinstall driver

2) Restart your PC. After restarting, Windows should automatically re-install the sound driver. Assuming it installs the latest correct driver, this may resolve the problem.

Method 3: Automatically update your audio device drivers

Your sound problem is probably being caused by driver issues. The steps above may resolve it, but if they don’t, or you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged audio driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).


Hopefully you find this article helpful. If you have any questions, please feel free to leave your comments.

  • sharon gutierrez

    Thank you very much, I’ve been fixing it since yesterday, and finally i got fixed it, so proud to myself hahaha, and of course because of you. Thanks a lot again.

  • Linda Chatlos Clements

    My problem is whenever I try to record video or audio, whatever software I use says “audio not detected”.
    how to I fix that?

  • Camilla Mo

    Hi Mark,

    Thanks for your comment. I’m sorry that Driver Easy doesn’t help resolve the problem. The problem might not be caused by driver issues.
    Please send the detail info about the problem and your system info to our support team at support@drivereasy.com, so we could help make a further check?

    Or you can upload the error screen and your system info here . I’d be happy to help you resolve the issue.

  • Gabriel Buenaventura

    Shut up camilo comeback when your a main character

  • Sphinx

    I already have the latest update of the NVIDIA High Definition Audio but my computer seems to not recognize the headphones. I already plugged the headphones in but the system still says “No Audio Output Device is installed”. I used DriverEasy to scan and there is no audio driver update (because I already have the latest update).
    What do I do now?

    • Large Black Woman

      I have that same issue, Sphinx with my ASUS Laptop… I was literally lying in bed watching JewTube videos; got up to use the washroom, came back and when I touched the blanket, I created static elec. and then touched the laptop and POOF (!) – a huge spark and then the audio screwed up… You should check in the device manager – sound, video and game controllers, then make sure you also check the SYSTEM SPEAKER. There, I noticed that it said “no drivers installed for this device.” So, I’m thinking that when I touched it, it screwed up the drivers for the internal speaker… I say this because I got sound back, but then it went out again and the ‘X’ is over the audio icon in the tray…… Good luck.

  • Laura Zielke

    Thank you! Your fix worked perfectly!

  • Caboose Mlg

    Nothing works and easy driver will only work if i give it money. Who ever made computers do like this and didn’t fix it needs to be fired with actual fire.

  • Home Creater

    I tried many solution but no audio device insTall give me a perfect condition solution

  • Zoro Sanji

    i Was using Speakers and they were working fine
    today i plug-in my mic just to test them out and now i`m getting this `no audio output device is installed`
    i restarted my pc
    uninstalled and reinstalled driver
    but no luck
    Help please

    • Zoro Sanji

      after some hours off trying etc
      what worked for me is
      download driver from Realtek website that best suit your pc
      open device manager
      uninstall “High definition audio controller” (it will auto install but delete that as well and don`t let is install again)
      open Realtek driver that you downloaded
      install that
      Reboot and Done ^-^

      i Pray this helps you

      you might get error at first when you are reinstalling
      just repeat this and it will work

  • Camilla Mo


    Thanks for your comment. After you downloaded the setup file of Driver Easy, to install the software, you just need to double click the downloaded file and follow the on-screen instructions. For more info, please visit the installation guide here: https://www.drivereasy.com/help55/installation-guide/.

    If you have any further questions, please leave your comment again. Thanks.

  • David Mujirishvili

    first time my windows got crazy with blue screen errow but i fixed it with safe mode, so both windows and audio driver are working properly now, than you

  • Pyae Sone Ko

    Thanks !
    This is really work and audio device of my PC is working well after setting by your instruction.

  • Bryan Ng

    help me pls, my alienware 15 is having oprobelms 🙁 no sounds is comming out

  • Sorin Ioan

    Great stuffed, used the third option and Worked like a charm, thank you. 🙂

  • Mile Peric

    You are a life saver maaaaaan, thanks!

  • Camilla Mo

    Hi Sterling,

    If you can hear sound but can’t use the mic, the problem may not be caused drivers. In that case, updating driver doesn’t work.
    If you’ve used Driver Easy to try to fix the problem, and the problem is still there, please feel free to contact our support team for further assistance.

    Please comment again if you have any further questions.

  • Bossie Tj

    I don’t even have a audio output device installed
    on here

  • Bossie Tj

    i try installing it and its not for free

  • ASRG

    Hello! I had the same problem as all of you but discovered this https://www.drivereasy.com/knowledge/how-to-fix-idt-high-definition-audio-codec-driver-problem/ page which fixed it for me.

  • Nasim Niloy
    • Amit Gupta

      how please help

      • Nasim Niloy

        just follow the discription

  • Worked like a charm, thank you. 🙂

  • Aatiq

    Actually my device is unable to start properly.(code 10)

  • RaiZeR

    i dont have Realtek in Manufacturer

  • Md AQib khan

    Please help guys NO audio driver installed please give soluition. mene kai video dekhi but solution nhi mila

  • Jack Evans

    just stops responding

  • Đào Ngọc Anh Hoàn

    Thanks You Very Much

  • Camilla Mo

    Hi Nagaraju,

    I’m glad the problem resolves.

  • Nathalie

    If none of these work, and you get the error message that a device connected to the computer is not functioning when you try to update your audio driver – go to to the ‘How to Fix IDT High Definition Audio CODEC Driver Problem’ article. Its also by drivereasy & the first solution should work.

  • Punitha Sundra

    no sound windows 7

  • Punitha Sundra

    windows 7 …hp

  • Punitha Sundra

    I’m having that same exact issue! Hopefully there’s a solution

  • Punitha Sundra

    how to installed audio output device in my pc

  • Trombi

    Google IDT High definition driver first site, follow the step by step tutorial and enjoy the sound!

  • Aladetuyi Ayo

    my dell 7559 has no audio. i have carried out all the steps listed above and even more that i have found from other websites but still nothing.
    please help.
    Things i have done:
    System Restore
    uninstalled and re-installed driver back
    sfc/scannow command on cmd
    Deleted the Realtek (hoping the default will be installed, which was installed and stopped working after a while)
    Trouble shooted
    Registry Clean up
    Checked for lower and upper filters in windows Registry found nothing.

    Only step i havent carried out according to a website was to completely install everything under sound and game, and System devices in device manager and restart

    i have downloaded driver easy and the software tells me all my audio drivers are up to date

    please please help me in any way.

  • Camilla Mo


    You can try to add Legacy hardware in Device Manager. If that doesn’t work, your sound card might not fit well or might have a physical problem.

  • rommel mangampo

    mine is like that i i also try this but nothing happen..i also try watching @ youtube on how to fixed no audio output is installed still not working….im lucky bcuz i remember i think my audio driver is not compatible with my motherboard ..so try this first look for your motherboard model…then if you find your mother board model serach @ google ..indicate ur motherboard model then put ex… (motherboard model)+ audio driver then download the compatible driver and install….hope it will help you

  • Ragulan s pill

    I have tried everything. But it still does not work. My one is a Dell inspiron 13 5000 series, i5. It still states ” NO AUDIO OUTPUT DEVICE IS INSTALLED ” Any help?

    • rommel mangampo

      mine is like that i i also try this but nothing happen..i also try watching @ youtube on how to fixed no audio output is installed still not working….im lucky bcuz i remember i think my audio driver is not compatible with my motherboard ..so try this first look for your motherboard model…then if you find your mother board model serach @ google ..indicate ur motherboard model then put ex… (motherboard model)+ audio driver then download the compatible driver and install….hope it will help you

    • Nghĩa Trần

      dude, I just had the same problem on the same computer as well.

  • Eduardo Pacheco

    OMG I am mad with this audio issue. I hope they do a update soon.

    • rano

      help me

      • Camilla Mo

        Hi Rano,

        Would you please provide more details so we could better assist you?


  • Camilla Mo

    Hi Pawan Koradiam,

    The download speed of the Free version is limited. I appreciate your understanding. To have 10X faster download speed, you can consider upgrading to the Pro version. With the Pro version, you’ll enjoy the full features. And you’ll have 30-day money back guarantee. You can ask for a full refund if you are not satisfied with the product.

  • Racer G

    same here so I literally cant hear anything and my mic isn’t working too!

  • Bianca Martinez Gallegos

    I’m having that same exact issue! Hopefully there’s a solution.

  • Monique Rodriguez

    hi i did all the way up to step 7 but once i got to step 8 i did not see realtek under manufactures appear i have all the other ones except for that one .

  • Camilla Mo

    Hi william,

    If you haven’t Realtek sound card installed, you can’t find Realtek entry in Device Manager. You just need to find your sound card name then follow the instructions.

  • Abhijit Shinde

    hi…after step 9
    i am getting a code 10 error.
    i tried uninstalling and restarting the laptop but it didn’t work.
    i am using hp dv9500 laptop. Please help.

    • Camilla Mo

      Hi Abhijit Shinde,

      Have you tried updating the driver?

      • Jazz

        I’m having the same problem, And I’ve also updated the driver, restarted, and it still isn’t working. Now I’ve tried all three methods and nothing seems to be working out. Any other advice?

        • Camilla Mo

          Hi Jazz,

          Please try launching the antivirus software to perform a full scan. If it doesn’t work, please send us your system info using Driver Easy Feedback tool. We’d happy to help make a further check.

  • Silfa Maulida

    tolong jawab yah yang tauuu

  • Silfa Maulida

    ko di pc aku ga ada realtek

  • Janice Meslo

    Aloha!. Thank You for this useful instruction. It helps!

  • SaLiM

    Thanks dear, this work for me

  • Shane Scott Nicholls

    Worked like a charm. Thanks!

  • katrina dorothy Quelnat

    it really works thank you

  • Aguora Jotham

    it worked perfectly. tnk u very much.

  • Varthini

    i scan the kasperkey antivirus. ignore the error for display the message
    i ignore the error i click the options is yes but i totally deleted the realtek software how to clear the problem. solution please

  • Anonymous

    THANKS man it really worked… I uninstalled all other audio devices except realtek (i dont use headphones, just use the default audio) and it is perfect! Thanks!

    • niyomahoro philemon

      i tried this option it is not working
      i can see that the red color has gone but still can’t here the voice
      what can i do?

  • Kiki Beauregard

    Worka Perfect. Thank you


    omg!thankyou so much when i uninstalled mylaptops sound drive i was pissed off thank for the description which was so clear…..

  • Young Rich

    Thanks so much this work out for me

  • Sam

    It works, I have searched on YouTube but still to no avail until I tried this. Thanks driveeasy.com.

  • immaddy

    thanks bro.

  • the boss


  • William G.

    Hot damn ! It worked perfectly; and easily ! It has saved me from
    jumping off the Golden Gate Bridge for yet another day ! Instead, I think I’ll go down to the Wharf and treat myself to a big “Happy Easter” fish-fry dinner !

    Big Time Thanks !
    “Dr. Bill”…

  • Phuong Huynh

    Thank you. Instruction is very clear. My issue was solved soon as i restarted the PC.

  • Prajin

    Thnxxxx it worked

  • sahadna

    OMG TYSFM!!!!!



  • kaleab

    i tried this way but in the final step say realtek high definition in not installed and may not work

  • Saina

    After installing it, it still shows a ! on realtek high definition audio in device manager… I would really appreciate if you give me a solution for this issue, thanks.

  • priyanka

    Wow it worked very fast..Thank you so much for your detail procedure explained so clearly. This is the first time I have resolved an issue of my laptop so quickly

  • Pierre M Coutu

    Thank you soooooooooooooooooo much… I called GeekSquad and they were totally incompetent since I bought the computer 5 months ago without their geeksquad protection. Man. You did it and I’m so happy you can’t even imagine. Thanks a million… You’re the best..

  • saiful

    i wish you email me

  • ed bermudo

    thanks, it works.

  • arun

    thanku sir

  • zinabu


  • Mostafa Shams

    It worked! I’m grateful, I can’t reveal my exceptional joy.

  • Pradeep Patil (kingston67)

    Thanks.It worked for me.
    You are best.

  • lalitha


    pls help me out….

  • Rajat Ram

    It worked in my windows 10 pc laptop

  • BJ8CAS

    it worked…you’re the best

  • Lopamudra Prusty


  • Sarah


  • Narendra

    Thanks a lottttt

  • Fabino

    wowwww, this is work sir!!!
    well i don’t know which one is my manufacture, then i try all of the list, finally it works at all, thank you so much sir 🙂

  • Tim Cook

    I’m speechless, thank you so much, how could I ever repay you?

  • Bilisuma Mekonnen

    Thanks so much worked for me!!!!

  • Michael


  • sandaru

    thank you very mutch.

  • abhishek

    thanks a lot i just cant live without music and games thank u so much

  • abhishek

    thanks a lot

  • Arianna

    Thank you so much. Tried it worked. Speakers are in full blare now! Lol. Thumbs up

  • Sayid Boussahla

    thank you thank you finally the sound return again

  • usman sajid

    sir my computer could not install drivers.please tell me how to install

    • Sai teja

      U should need a drivers cd came with computer while buying it & in that cd u will have the option to install

      • Gabrielle

        I dont have this cd anymore! Help please!!! I’ve tried everything

  • oogiinoo

    “Sound, video and game controllers” is not my device manager,
    what i do
    help me please

  • Helitha Sri

    THANKZ Very Much for u

    I am reccomend you

    Im frome Srilanka

    • khethokuhle Dlamini

      hi helitha…….which method did you use Drive easy or the steps that have been mentioned above?

  • Archie

    5 STARS
    Thank very much
    it works…………………..

  • Nana Samuel

    activation code please

  • Omkar jambukar

    Yes there is good working from this trick THANK U…

  • Paban

    Many and very very thanks because help on this. I don’t know but help on my mobile Panasonic i2. And after install my audio device after my brother is serprised for me. Because I solution my brother pc…… Very very thanks so much.

  • Unknown

    this is fuking awesome I fixed my 2000 buck gaming laptop

    • Jackelyn

      My laptop is not workig I need help



  • shon

    hellow. i restarted my tecno winpad 10 and all the drivers got lost, sound,touch, camera. how can i get compactible drivers. please help

  • Zee

    Thanks much. It worked.

  • Henry

    Hey, thanks alot.Mine worked perfectly….

  • Mike

    Thank you.I followed the procedure restarted the computer and the problem was fixed.wow!

    • inventor nat

      mine tend not to have add legacy device what should i do

  • Vakare


  • Mahjabeen

    It is taking to much time Should i speed it up

    • camilla mo

      Hi Mahjabeen,

      Thanks for using Driver Easy.

      If you want to get higher download speed, you can consider upgrading to Professional version.
      With Professional version, you can even update all drivers with just one click. Then much time will be saved.

      If you have any further questions, please leave your comments again. Thanks.

  • ries

    perfect new,i like it

    • Bling street swag

      Thnx y’all that put this website for device assistance.

  • l’andalou

    It did work after unstalling and restarting the machine! waouh! Great! Thanks a lot!! 🙂

  • rex

    it worked!! thank you soo much man!! 🙂 god bless you ..xd

  • suman

    my problem got solved but every time i restart my pc then same problem(red cross sign on audio button) persists…….

  • eric samuel

    woooooooow thank u very very much it is working wooooow
    ,am great for you
    Mungu awabariki sana
    morogoro tanzania

  • Ogheneovo Ephraim

    Thanks man…..God bless you.

  • Valter

    Help it gives me the error: This operation requires an interactive window station. And it fails installing the hardware. Please help me!

    • A guy

      Try rolling it back

  • Jen

    This is very helpful. Thank you very much!

  • Amir Ul Islam

    Thanks a Lot man It’s really worked…Thank You So Much….

  • manju

    Thank u super….

  • Hiro

    please help..i installed windows 10 on my macbook but i dont have audio i properly installed all the drivers from bootcamp and so i did it so many time now what do i have to do???

  • Asmaa Mouty

    Thank you very much it’s work perfectly ^_^

  • Kimme Nielsen Mejia

    Why i didn’t have realtek..that’s why i can’t use it..

  • Santhakumar

    Yeah it works..thanks

    • Niloy

      I did the same thing but it didn’t work. What to do now ? Would you please tell me ?

  • Santhakumar

    Thanks it works ..

  • priyanka

    Thanks a lot.. It worked..!!!

  • joan

    thank you , help me

  • Paias

    Dont’t Work This.

  • mustofa

    It work…

  • Dhruba Dahal

    This worked for me wonderfully!! I had problem with sound in windows 10 for HP ENVY. I installed intel corporation audio device and got the sound back!! Thank you!!

  • Syrita

    This was such a brilliant help.
    Thank you soooooooo much 🙂



  • JoeAdonis

    I have a Dell XPS Gen 4 that had Vista on it. I wiped all partitions and installed Windows 7 Ultimate 64 bit. I have this same issue saying no audio output device is installed. When I bring up the device manager, it does not even have the list “Sound, video and game controllers”! However, under “Other devices” Multimedia Audio Controller and PCI Input Device show up with errors. It will not find any drivers when I opt to and uninstalling them and rebooting does not resolve the issue either. Any suggestions?

  • Arsene

    Dear camilla, I m using all the steps and restart my pc but the red x appears again plz help me

    • camilla mo

      Hi Arsene,

      Have you tried using Driver Easy to update the drivers? If you have, the issue might not be caused by faulty drivers. In that case, please send us more details about the problem. We would help investigate the issue further. You can send us the information using Driver Easy Feedback tool.


      • Arbeen Baht

        After doing all these steps, my speaker problem is still there. I even updated the drivers, formatted my system and uploaded new windows, but in vain. Is there any hardware problems with my system like Speaker Chips are dead or my speakers of system are dead? Kindly solve this problem.

  • DennisF

    Hi there, don’t know if you can help, but I just purchased a new computer and did not realise it did not support XP.

    The motherboard disc would not install (OS not supported) I’ve installed XP, and it all works apart from the sound and the upper 2 USB sockets at the rear. I’m not too bothered about the USB sockets as I have already put an old USB from my dead computer into the motherboard, and also got a 4 USB extension. I don’t use the sound too often but it would be nice to have it.

    The motherboard is ECS A68F2P-M4 (Elitegroupe)

  • su66s

    Thank you very much, this worked for me.

  • danien

    i have no audio ,video and game controllers on my pc
    i unistalled the driver by error
    and now i have no sound
    video not working
    and game dont launch

    need real help
    please help

  • Anastasia

    It said disabled but the uninstall restart didn’t work. I uninstalled realtek and searched for driver updates online and it fixed it.

  • vishal

    Thanks brother, we will be in touch. Regards.

  • Mono

    I have tried many other sites. This is the only method (specifically step 5 and 6) works for my Dell XPS 13. Thank you so much!

  • Muhammad Abdullah

    For those the above solution didnt work try this
    Restart your pc when you do that keep pressing f10 to get into your bios settings after that get into advanced settings and into device management there you can see two settings for audio enable both .. thank me later 😉

    • Abdullah Bashir

      Thanks Abdullah it worked for lmao, I am abdullah too btw so abdullah helping another Abdullah is fabulous 😀 thanks a lot email me

    • Browen Johnson

      Thank you Muhammad Abdullah. Struggled for days!!!

  • Riki

    Thanks to this tutorial, my problem has fixed

  • Yasin Arman

    100% working.

  • Vicky

    Thanks drivereasy prob fixed 🙂

  • kim

    HI thanks a lot Driver easy fixed it after a week of trying i even downloaded drivers from HP ,Intel , Realtek none worked even Slim drivers

  • ahmad

    Hi camilla my pc window xp show .. there is no audio device plzz can u solve it

    • ahmad

      I can’t hear any sound

      In device manager show yellow sign?

      Video controller
      Video compatible driver
      Pci/ven driver

      Plz can you solved for me this ..how can do it

    • camilla mo

      Hi ahmad,

      If you tried using Driver Easy to update drivers and the problem persists, the problem might not be caused by drivers.
      If you need further assistance, please send the system information to us using the Feedback function of Driver Easy. We’d be happy to help make a further check regarding the issue.


  • Milivoj

    I try everythnig and i get sound after i disabled webcam in bios lol!

    • Audz

      how to do this? haven’t tried this one, might work on mine. thanks

  • Himanshu

    working fine,,,thankss

    • matthew assevedo

      i have no sound on my big computer

    • jun


  • johnedel

    I’ve done all your instructions, but my audio is still not back. I’ve also installed Driver easy and it cannot even fix problem. when I try to scan it, it gives me an error.

    • johnedel

      I would really appreciate a help here. Thank you so much.

    • camilla mo

      Hi johnedel,

      If you tried using Driver Easy and the problem persists, the problem might not be caused by driver issues.
      And we are sorry that you met problem while using our product. There could be connection problem during scanning. Please try scanning again. If the error occurs again, please provide us with the full error message so we could make a further check. You can send the information to us through Driver Easy Feedback form. Thanks.

    • RISHAD

      Please install realteck high definition audio system after plugging in your Audio device, then restart your computer.

      • Divaz

        my acer laptop constantly makes the ssss sound?

  • swapnil salelkar


  • Javed Mansuri


  • everlyn

    Thank you so much! It solves my problem within 5 mins!

    • bandi

      gan kalo pilihan ‘ Realtex’ nya ga ada gimana ya?

  • Akash

    Thanku thanku so much solve my problem……

  • Boopathi

    Nice Article,,,thanks..

  • Andrew

    Please help. I go to action>add legacy hardware>next>search for and install the drivers automatically>next>sound video and game controllers then I choose my sound card (usb audio oem device)>next then it says that the hardware was NOT installed. I am not entirely sure if that is my sound card, as I have tried looking for it on the internet and I have seen no results. Please please help me I need my sound back.

    • Daril


  • Razak

    How to know. My manufacturing. And sound card of my system

  • dipesh yelve

    I do not see that option “Realtek” plzz hellp me

    • camilla mo

      Hi dipesh yelve,

      If you are not using Realtek sound card, you could not see option Realtek. Please select the manufacturer according to your sound card.

      • Jason

        Hi Camilla Mo OK I tried it tips and I don’t see my audio device be realtek and I know that realtek cus I installed it my self and I can’t do and the final solution

        • camilla mo

          Hi Jason,

          What audio device did you see in Device Manager? If Driver Easy did not help resolve the problem, the problem might not be caused by driver.
          Please feel free to send me further information using Driver Easy Feedback tool. I’d be happy to help you make a further check regarding the issue.
          The System Information is required. If possible, any error message would be greatly appreciated.


  • Dare Abdulwasiu Moronfolu

    Thanks, the easy drive really worked great. Thank you, Thank you and Thank you.

  • Rujodar10

    THIS one worked for me..I installed Driver Easy and updated my audio driver and it worked.. and there it goes, now i can watch videos without looking for subtitles or lip reading.. THANK YOU!!!

    • Khan

      I installed the drivereasy and updated everything and it still doesnt work?

  • bluerose88

    i followed the way u suggested and its working but when i restart my laptop.the same problem come again.plis help me.tq

  • soso

    thank you sooo much for the solution 🙂

  • Hariani

    In my pc couldn’t found realtek.what should I do?

    • camilla mo

      Hi Hariani,

      You need to select the manufacturer and model of the sound card that you are using. Realtek is an example in this post.
      If you have problem updating the driver manually, try using Driver Easy.

  • mrjourn

    thank you so much. this worked for me…

  • Nicolle Gilliland

    thank you so much not only did it work on my surface pro 4 but your pictures and steps were extremely helpful and on point

  • js1237


    I recently ran Driver Update again and got the same error message:



    • camilla mo

      Hi js1237,

      Sometimes Windows Update would fail to update drivers. You can consider using Driver Easy to update drivers.
      If you have any questions while using Driver Easy, please do not hesitate to contact us.

  • sachin suresh


    when you turn on your Pc , keep pressing F8.
    CHOOSE disable driver option and see the magic.
    works 100 %

  • Fiqih Alfarish

    I try the manual tutorial and final tutorial but nothing changed.. my icon sound still x why ? 🙁

    • camilla mo

      Hi Fiqih Alfarish,

      If you tried using Driver Easy to update drivers and the problem persists,the problem caused might not be due to driver issues.
      You can provide us with further information regarding this issue through Driver Easy feedback form. We would help figure out the problem.

  • Glenn

    when i clicked on action, there was no add legacy option

    • camilla mo

      Hi Glenn,

      Click the blank place of the list pane then click ‘Action’ again.

  • werede abrha

    please I bout new laptop HP 14′ but its audio driver/sound/ is not working it shows red icon on the volume tolubar

    • camilla mo

      Dear werede abrha,

      The sound device name would be varied depending on the sound card that you are using. Just right-click on the sound device name and uninstall the sound card.

  • Rotimi

    Thank you solved my problem u a geniuse I’m happy

  • Nand lal

    tnxxx 2 much

  • genie

    Wow great.it worked .thanks

  • musas

    working thnks alot
    i disabled d drivers there and enable them again and it all started working…

    • hamid

      hi -i doing your help but dont correct laptop audio-no sound no output …so go to safe mode[f8] and choose the disable ……signator…driver…after do it my laptop is ok sound and output audio…i am not speak english good[iam iranian] so worry!!!!!!i hope help you….by by

  • Phillimon

    100% working now I need window activation for windows 8

  • Jo

    thank you. Did it using Driver Easy. worked perfectly!

  • Sobin George

    I had the same issue; when trying to fix the probable driver issue, came across Network Controller driver which was showing code 28 error. On fixing(downloading the proper driver) this network Controller driver issue, my audio driver was fixed automatically, i.e, the Realtek High Definition Audio driver was automatically installed.


    thank you for your heelp

    but when i tried to follow those steps it only shows me ”’HELP”’ and not as you said it will show add legacy hardware

    • camilla mo


      If you only see ‘Help’ there, please click the blank place of the list pane then click ‘Action’ again.

    • abrar

      just click on sounds,gaming and… and thenclick action

  • Taylor


  • Derrick

    thank u very much for your guide lines…..Mine worked and i really appreciate it…

  • ngomuo

    how to download realtek HD audio

    • camilla mo

      Dear ngomuo,

      You can use Driver Easy to scan your computer and download the latest Realtek HD audio drivers.

  • osman mohammed awal

    i tried to fix my sound but i cant they said (code 10)

    • camilla mo

      Dear osman mohammed awal,

      Have you tried updating the drivers?

  • Toqa

    The model column is empty. What should I do?!

  • J. Lane

    Omg thank you so much! My son bought a Surface Pro 4 and we had a red x by the speaker button. I think he inadvertantly took the hardware off the tablet trying to fix it. I downloaded the software (I went ahead and bought it), used it to scan his tablet and fixed everything in about 2 minutes!!!

    • Brandy

      Coucou Babeth !!Oh oui quelle magnifique aventure !!! Nous sommes vraiment heureuses d&ai217;#vo8r fait votre connaissance ! Des moments à jamais gravés dans nos coeurs !!!!Très gros bisous et à très bientot !!!!Sandra

  • Abhishek Singh

    hi ,
    i tried using above details, but after installing the same message is coming as ” this device could not work properly” code error 10.

    • camilla mo

      Dear Abhishek Singh,

      The code 10 error might be caused by driver issues. Have you try using Driver Easy to update drivers?

  • burhan

    realtak ni mil raha help me plz

    • charlie beristain

      used the procedure stated above… but when installing the realteck driver I get “extended attributes are inconsistent” .. any suggestions? All this happened after a crash and recovery using acronis with a new harddrive

    • moosa

      my sound video and game controllers doesnnt apperar plz help

  • suman

    By installing realtek drivers, my problem( Red cross on audio button) solved….
    but after every restart again this problem occurs.
    kindly tell about this

  • Muhammad Hasnain

    dear sir first step kahe si ayi ga

  • adrianus sebenan

    trimakasi pak atas Saran dan Masukannya…

    • your nane


  • Jeff

    I did not have the red x, but it did show that no audio device was found. I followed all the steps and put in the generic device since I had no clue which to pick. I did notice that the generic device was the only one that was supported. I was then able to update all my drivers. After restart, everything came back on line. Thanks for the help.

  • aswin

    i am very thankfull sir!!

  • laxmareddy

    my pc does’nt have realtek device how can i get it
    please help me sir

    • Bhavesh

      You can download it online. Google it.

  • Calzum

    Had this problem, checked loads of websites, what worked for me is:
    1. Go to device manager, and uninstall all drivers/hardware devices under sound video and game controllers
    2. Restart your PC, there should be a red cross next to the sound icon on the start bar
    3. Go to device manager again, and follow the steps above to reinstall your drivers and hardware devices
    4. Restart again and it should be up and running again
    Btw dont ask me for any other help i dont really know what im doing just stumbled into this, just thought if it does fix it then great

    • steven

      please me i can fine realtek

  • Rohit

    Sir my pc is automatically restart many times when I am doing something please help me.

  • Aleck Baird

    Thank you so much you fixed my sound and i can play with my friends again 🙂

  • Shahin S

    What is Final Solution in 8th step??

    • camilla mo

      Dear Shahin S,

      Scroll down to the bottom of the page then you will see the Final Solution.

  • PersonWhoIsHavingTroubleWithWindows

    There is NO “Add Legacy hardware” under “Action”, only a “Help” option. Your statement is invalid. NEEDS TO BE UPDATED!!!!

    • camilla mo

      Dear Customer,

      If you only see ‘Help’ under this option, please click the blank place of the list pane then click ‘Action’ again.

    • mr. kureel

      you have to chick on the audio input and out put and then click on action 🙂

      • sam

        I clicked on audio inputs and outputs and then clicked action and it only came up with properties and help

  • pratap

    thankxxx dost yesa hi sub ka help karte rahna god will help u

  • Harry M

    There is NO FIX FOR THIS!

    I’m a network engineer and upgraded to 10 3 separate times to give a chance and High Definition Audio via the HMDI from AMD or NVIDIA cards will NOT WORK!

    You can thank MS for this. It did work after initial release of Windows 10 on Oct 29th but then broke several weeks later and “manual install” of HD audio driver WILL NOT WORK.

    It won’t send the HD audio signals out therefore, if you have a stereo receiver connected to computer HDMI audio/video output, your receiver won’t auto change the DSP to reflect the actual HD audio from said computer (DTS HD Master, Dolby TrueHD, etc)

  • arlene

    This device cannot start. (Code 10
    This device cannot start. (Code 10
    IDT High Definition Audio CODEC

    • camilla mo

      Dear Arlene,

      Regarding the code 10 error, the link below may help.

      • jack

        i dont even have sound video and gamecontrollers. how do i download to get it.

        • camilla mo

          Dear Jack,

          If you don’t see “Sound, video and game controllers” in Device Manager, please follow step 3 to Add Legacy hardware.

  • prateekgavaskar

    In sound u have 3 options nvidia HD audio, nvidia virtual audio, and realtek HD audio but showing with “!” Yellow color sigh

    • camilla mo

      Dear Prateekgavaskar,

      If the device shows with “!” yellow sign, there is problem with the device driver.
      To fix the problem, try updating the drivers. You can use Driver Easy to help you.

  • omar

    after i did all the steps i still see the same error .. and when i opened the device properties the device status says * This device cannot start. (Code 10) *
    what shuld i do next??

  • Brighton Saulingi

    Hi after i instill driver i got to playback secession i found no speaker there how should i know that my pc speaker is missing or broken?

  • narahari sri venkatesh

    Hi camilla,
    In step 8, I do not see that option “Realtek”.Even I tried driver easy.It didn’t work please help me

  • Roger

    hi im using asus,windows 10.I already followed the steps given and even use the driver easy.However,the issue still persist.No audio output is installed

    • camilla mo

      Dear Roger,

      Please try uninstalling the audio driver and using Driver Easy to update the drivers again.

      If the problem persists, it might not be caused by driver issues.

  • shibu george

    Dear sir,

    I have downloaded realtek high definition audio for installing in my system, but when I try to install it manually a new page opens with a list of program files instead of installing the device. Please let me know the next steps shows how to install it manually.

  • emma

    any time i boot my machine i get non audio is installed why
    but unless i restart the machine for several time
    pls dont no wat to do

  • sydney

    what is Driver Easy ?

  • naiman

    Hi l didnt see realtek option there please help me.

    • camilla mo

      Hi naiman,

      If you are not using Realtek audio card, you won’t see Realtek there. Please identify the sound card manufacturer.

  • Leo

    When I select ‘Action’ from the menu, there isn’t any ‘Add Legacy Hardware’ option. The only option is ‘Help’?

  • James

    Help me. When I get to Action in Device manager, it only says “help”. No adding legacy addware.

  • petepatrick

    i already downloaded the driver but i can’t install it. how can i manually install it? pls reply

  • Danish

    I get the following error message when i install the realtek driver “Extended attributes are inconsistent” .
    How can i solve this?

    Thanks in advance

    • camilla mo

      Dear Danish,

      Did you install the driver manually or use Driver Easy to help you?

      What specific step did you do when this error occurred?

  • camilla mo

    Hi Steve,

    Uninstall the driver then update the driver to try again.

  • Derek

    The following device was not installed:
    IDT High Definition Audio CODEC
    An error occurred during the installation of the device.
    A device attached to the system is not functioning.

    • camilla mo

      Dear Derek,

      You can use Driver Easy to help fix the issue. If it is caused by driver issues, Driver Easy would help. If you used Driver Easy and the problem persists, please contact us for further assistance.

      • Ola

        This device cannot start. (Code 10)

        The request is not supported.

        Have been having this issue for awhile and that is error it gives giving me. please kindly help me out. i have no audio and it’s annoying.

  • Lily

    It says i am logged in as a standard user. How do i fix that?

    • camilla mo

      Dear Lily,

      Please log in as Administrator then try again.

  • Steve

    Tried it but it says may not work properly, says This device cannot start error (code 10).

  • Edrian123

    Im Stuck at 8.) why If I Open it It does not have a Realtek

    • camilla mo

      Dear Edrian123,

      If you do not see Realtek there, you can use Driver Easy to help solve this problem.

      • Destiny

        What if you don’t see any of those I’m stuck on step 8 too

        • camilla mo

          Hi Destiny,

          You need to select the manufacturer and model of the sound card that you are using. Realtek is an example in this post.
          If you have problem updating the driver manually, try using Driver Easy.

  • Natalie

    For step #8, I do not see that option “Realtek”

  • shanik

    Still not working.. I uninstalled then restarted but no change…still no audio output device is installed

    • camilla mo

      Dear Shanik,

      You can use Driver Easy to help solve the problem. If the problem was caused by driver issues, Driver Easy would help.

  • Sydney

    okay, so basically, I’m good up until step 3.. Add hardware wizard doesn’t show up? what do i do?

    • camilla mo

      Dear Sydney,

      You can try using Driver Easy to help solve the problem.
      If it is caused by driver issues, Driver Easy would help. After you used Driver Easy and the problem persists, please contact us for further assistance.

  • Pook

    Lifesaver! Thank you so much!

    • camilla mo

      Dear Pook,

      I am glad to know that it helps.

    • Edrian123

      How did u put the realtek in numer 8.)?