Adobe Photoshop is still one of the most used graphics editors and the crashing issues are still common. It could ruin your day if the auto-save didn’t work and all your progress is gone. If Photoshop crashes on your PC every now and then, you’ve come to the right place. We’ll go through a few working fixes to help you solve the problem and prevent random crashes.

Try these fixes…

You don’t have to try them all, just work your way down the list until you find the one that does the trick!

1: Close unnecessary programs

2: Update your graphics driver

3: Reset Photoshop font cache

4: Test optional or third-party plugins

5: Reset Photoshop preference settings

6: Keep your system up-to-date

7: Repair corrupted system files

Fix 1: Close unnecessary programs

Programs running in the background could take up the resources required for Photoshop to run smoothly. To prevent Photoshop from crashing randomly, you can close the unnecessary programs via Task Manager:

  1. Right-click your taskbar, then click Task Manager.
  2. Under the Processes tab, look for the processes that you don’t need at the moment. Right-click it then click End task.

If the problem persists, try the next fix.

Fix 2: Update your graphics driver

If your graphics driver is outdated or faulty, it may cause issues when Photoshop is running. You may want to make sure yours is up-to-date and functioning properly.

There are two ways to keep your graphics card driver up-to-date. One is to manually update it via Device Manager. Sometimes Windows may fail to detect the latest available update, and you would need to search on the manufacturer’s website. Be sure to choose only the driver that is compatible with your Windows version.

Automatic driver update – If you don’t have the time, patience, or computer skills to update your driver manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct driver for your exact graphics card and your Windows version, then it will download and install the driver correctly:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged graphics card driver to automatically download the correct version of the driver, then you can manually install it (you can do this with the FREE version).

    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All.)

Restart your PC for the new driver to take effect. If updating the graphics driver doesn’t solve your problem, try the next fix.

Fix 3: Reset Photoshop font cache

Corrupted font cache could cause performance issues for Photoshop. You can try to delete it to allow Photoshop to create a new one. This could solve your crashing issue if it was triggered by a bad font cache. Here’s how:

  1. Close Photoshop and Creative Cloud app.
  2. Press Ctrl and E to open the file explorer, and navigate to C:\Users\[Your Username]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  3. Delete the CT Font Cache folder. Make sure you empty the Recycle Bin as well.

You can now run Photoshop and test the issue. If this doesn’t help, try the next fix.

Fix 4: Test optional or third-party plugins

Problematic plugins could trigger random crashes when you’re using Photoshop. You can first identify if there’s any plug-in causing the problem, then disable it if necessary. Here’s how:

  1. Hold down Shift on your keyboard, and launch Photoshop.
  2. Click Yes to launch Photoshop without loading optional and third-party plug-ins.

If Photoshop still crashes randomly without these plug-ins, then they were probably not the culprit. You can jump to the next fix.

If you no longer encounter any crashes in this session, then at least one of the optional and third-party plug-ins was causing the problem.

Here’s how to identify the problematic one(s) and disable it:

  1. Navigate to C:\Program Files\Adobe\Adobe Photoshop <version>\Plug-ins.
  2. Move one plug-in to a temporary location so Photoshop won’t load it when it’s running. For example, you can create a new temporary folder on your Desktop for this.
  3. Launch Photoshop and test if the crashing issue returns.

If Photoshop now launches without crashes, then you know the plug-in you removed was causing the problem. 

If Photoshop still crashes, you’ll need to repeat Steps 1-3 above to locate the problematic plug-in.

Fix 5: Reset Photoshop preference settings

Random crashes may also indicate the preference settings are corrupted. You can reset the Photoshop preferences to see if it helps. Before you delete the files, you need to back up the settings so that you can restore it later if necessary. Here’s how:

Backup your Photoshop preference settings

  1. Press Ctrl and E to open the file explorer.
  2. Navigate to C:\Users\[Your Username]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  3. Copy the Adobe Photoshop <version> Settings folder to somewhere safe.

Reset Photoshop preferences

  1. Launch Photoshop. 
  2. Click Edit > Preferences > General.
  3. Click Reset Preferences On Quit.
  4. Click OK.

You can also use the hotkeys Ctrl + Alt + Shift.

When you need to restore your preference settings, just drag the Adobe Photoshop <version> Settings folder back to the original location.

If this doesn’t solve the problem, try the next fix.

Fix 6: Keep your system up-to-date

It’s important to update your system regularly to make sure it’s compatible with your programs.

  1. In the search bar next to your Start button, type update, then click Check for updates.
  2. Windows will scan for any available updates. If there are no available updates, you’ll get a You’re up to date sign. You could also click View all optional updates and install them if needed.
  3. If there are available updates, Windows will automatically download them for you. Follow instructions to complete the installation if needed.

  4. Restart your PC to let it take effect.

If this doesn’t solve your problem, try the last fix.

Fix 7: Repair corrupted system files

Windows file corruption may also cause Photoshop to crash. When Photoshop shares some files with your system and some file among them is broken, it could crash the program as well. If this is the case, it would be difficult to identify the cause. You may need a powerful system repair tool to scan and fix your system files.

We recommend giving Reimage a try, a professional Windows system repair tool that will fix your system issues without affecting your data. It will scan your PC, diagnose hardware, security, and program issues, and fix them for you.

  1. Download and install Reimage.
  2. Run the software. Reimage will start a deep scan into your system. The process may take a while.
  3. Once the scan is complete, you can review the summary. If Reimage detects any issues, you can click START REPAIR to fix the problem.

The repair is available with the paid version of Reimage which comes with a 60-day money-back guarantee. If you encounter any issues while using Reimage, feel free to contact their complimentary support service.

Hopefully this article helps! Please feel free to drop a comment down below if you have any questions or suggestions.

1 people found this helpful