Adobe Photoshop is hands-down one of the most popular graphics editors. But the crashing issue is also common. It could ruin your day if the auto-save didn’t work and all your progress is gone.
If Photoshop crashes on your PC every now and then, you’ve come to the right place. In this tutorial, we’ll go through a few working fixes to help you solve the problem and prevent random crashes.
Try these fixes…
You don’t have to try them all, just work your way down the list until you find the one that does the trick!
Fix 1: Close unnecessary programs
Programs running in the background could take up the resources required for Photoshop to run smoothly. To prevent Photoshop from crashing randomly, you can close the unnecessary programs via Task Manager:
- Right-click your taskbar, then select Task Manager.
- Under the Processes tab, look for the processes that you don’t need at the moment. Right-click then select End task.
- Once done, use Photoshop as you normally would.
If the problem persists, try the next fix.
Fix 2: Update your graphics driver
More often than not, this issue could be graphics-related. In other words, you could be using a faulty or outdated graphics driver. The worst scenario, this could mean your computer is missing some critical drivers. When troubleshooting crashing issues, checking & updating your device drivers could save you a lot of trouble.
You can do this manually, if you like, by visiting each manufacturer’s download page, finding the right drivers, etc. But that takes time and computer skills. If you’re not comfortable playing with device drivers, we recommend using Driver Easy. It’s a tool that detects, downloads and installs any driver updates your computer needs.
- Download and install Driver Easy.
- Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
- Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.
(This requires the Pro version – you’ll be prompted to upgrade when you click Update All. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)
- Restart your PC for the new drivers to take effect.
If updating the graphics driver doesn’t solve your problem, try the next fix.
Fix 3: Reset Photoshop font cache
Corrupted font cache could cause performance issues for Photoshop. You can try to delete it to allow Photoshop to create a new one. This could solve your crashing issue if it was triggered by a bad font cache. Here’s how:
- Close Photoshop and Creative Cloud app.
- Press Ctrl and E to open the file explorer, and navigate to C:\Users\[Your Username]\AppData\Roaming\Adobe\Adobe Photoshop <version>
- Delete the CT Font Cache folder. Make sure you empty the Recycle Bin as well.
You can now run Photoshop and test the issue. If this doesn’t help, try the next fix.
Fix 4: Test optional or third-party plugins
Problematic plugins could trigger random crashes when you’re using Photoshop. You can first identify if there’s any plug-in causing the problem, then disable it if necessary. Here’s how:
- Hold down Shift on your keyboard, and launch Photoshop.
- Click Yes to launch Photoshop without loading optional and third-party plug-ins.
If Photoshop still crashes randomly without these plug-ins, then they were probably not the culprit. You can jump to the next fix.
If you no longer encounter any crashes in this session, then at least one of the optional and third-party plug-ins was causing the problem.
Here’s how to identify the problematic one(s) and disable it:
- Navigate to C:\Program Files\Adobe\Adobe Photoshop <version>\Plug-ins.
- Move one plug-in to a temporary location so Photoshop won’t load it when it’s running. For example, you can create a new temporary folder on your Desktop for this.
- Launch Photoshop and test if the crashing issue returns.
If Photoshop now launches without crashes, then you know the plug-in you removed was causing the problem.
If Photoshop still crashes, you’ll need to repeat Steps 1-3 above to locate the problematic plug-in.
Fix 5: Reset Photoshop preference settings
Random crashes may also indicate the preference settings are corrupted. You can reset the Photoshop preferences to see if it helps. Before you delete the files, you need to back up the settings so that you can restore it later if necessary. Here’s how:
Backup your Photoshop preference settings
- Press Ctrl and E to open the file explorer.
- Navigate to C:\Users\[Your Username]\AppData\Roaming\Adobe\Adobe Photoshop <version>
- Copy the Adobe Photoshop <version> Settings folder to somewhere safe.
Reset Photoshop preferences
- Launch Photoshop.
- Click Edit > Preferences > General.
- Click Reset Preferences On Quit.
- Click OK.
You can also use the hotkeys Ctrl + Alt + Shift.
If this doesn’t solve the problem, try the next fix.
Fix 6: Keep your system up-to-date
It’s important to update your system regularly to make sure it’s compatible with your programs.
- In the search bar next to your Start button, type update, then click Check for updates.
- Windows will scan for any available updates. If there are no available updates, you’ll get a You’re up to date sign. You could also click View all optional updates and install them if needed.
- If there are available updates, Windows will automatically download them for you. Follow instructions to complete the installation if needed.
- Restart your PC to let it take effect.
If this doesn’t solve your problem, try the last fix.
Fix 7: Repair corrupted system files
Windows file corruption may also cause Photoshop to crash. When Photoshop shares some files with your system and some files among them are broken, the main program may crash as well. If this is the case, it would be difficult to identify the cause. You may need a powerful system repair tool to scan and fix your system files.
We recommend giving Fortect a try. It’s a professional Windows system repair tool that will fix your system issues without affecting your data. It will scan your PC, diagnose hardware, security, and program issues, and fix them for you.
- Download and install Fortect.
- Open Fortect. It will run a free scan of your PC and give you a detailed report of your PC status.
- Once finished, you’ll see a report showing all the issues. To fix all the issues automatically, click Start Repair (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Fortect doesn’t fix your problem).
Hopefully this article helps! Please feel free to drop a comment down below if you have any questions or suggestions.