Fix USB Mouse and Keyboard Stop Working Issue in Windows 7

By Camilla Mo in Common Errors Tags: Windows 7

It can be frustrating if neither mouse nor keyboard doesn’t work at the same time. If your USB mouse and keyboard stop working in Windows 7 even in login screen, don’t worry. You can fix the issue with one of the solutions in this article.

Before you try further solutions, ensure the mouse and the keyboard have no problems. If possible, try to use them on another computer. If they are working properly on another computer, it means there are no problems with the mouse and the keyboard, then you can try the solutions below. If not, you might need to replace them with the new ones.

There are six solutions to try to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.


Solution 1: Unplug the keyboard and the mouse then plug it back

To fix the issue, you can try to unplug and replug the keyboard and the mouse, then Windows will reinstall the driver automatically, and the keyboard and mouse will reconnect.

 

Solution 2: Disconnect the power cable for a while

First, shut down your computer. Then disconnect the power cable (If you are using a laptop computer, you can also remove the battery.). Then hold the power button down for about 10 seconds. After that, restart your computer and see if the issue resolves. This method has worked for other users who run into this problem like you.


Solution 3: Enable Legacy USB Support in BIOS

The issue would occur if Legacy USB Support is disabled in BIOS. So enter BIOS (basic input/output system) and make sure the Legacy USB Support is enabled. The key command to enter BIOS and get to the Legacy USB port depends on the PC brand that you are using. Refer steps below to get to the Legacy USB port.

1) Enter BIOS (See How to Enter BIOS in Windows 7). 

2) In BIOS, use the specific key to navigate to Advanced (You can see the meaning of the key command at the bottom of the screen.).

3) Find Legacy USB Support or similar USB option. If it is Disabled, enable it. Exit after saving the changes. 



Note if you don’t find Legacy USB Support in BIOS, it is possible that the BIOS does not provide this option and this solution does not work for you. If you are still not sure how to do this, contact the PC manufacturer for further assistance. 


Solution 4: Disable Third Party services

The issue can be caused by some of the Third Party services. So disabling the Third Party services may fix the issue. Since you can’t use the mouse and keyboard in Normal Mode. Enter Safe Mode (See How to Enter Safe Mode in Windows 7) then follow steps below.

1) On your keyboard, press Win+R (Windows logo key and R key) at the same time to invoke the run box.

2) Type msconfig in the run box and click the OK button.



3) Go to Services tab. Check the box next to Hide all Microsoft services then click Disable all.



4) Click the OK button.

5) When you are prompted to restart your computer to apply the changes, click Restart. Then your computer will restart.

If the issue resolves after the computer starts, you can try disabling the third party services one by one to determine which service is causing the issue. 


Solution 5: Disable driver signature enforcement

Follow steps below:

1) Press the Power button to turn on  your computer. Once you power on the computer, keep pressing the F8 key on your keyboard in 1 second intervals.  (If you computer has already turned on, turn it off then press the Power button to turn it on again.)

2) When the Advanced Boot Options screen displays, use the arrow key to select Disable Driver Signature Enforcement.



3) Press the Enter key on your keyboard then Windows will restart.


Solution 6: Update USB driver in Safe Mode

If the USB driver is missing or corrupted, this issue can occur. To fix the issue, you can update the USB driver in Safe Mode. You’ll need to search for new drivers online, so enter Safe Mode with Networking.

Before updating drivers, delete the driver first. Follow steps below:

1) On your keyboard, press Win+R (Windows logo key and R key) at the same time to invoke the run box.

2) Type devmgmt.msc and click the OK button.



3) Expand category “Universal Serial Bus controllers” and locate device USB 3.0 eXtensible Host Controller (The name could be different in your case. Just locate a USB device). If you can’t find the usb device under this category, expand category Other devices. You may find the device with a yellow mark there.



4) On your keyboard, press the Del key (It could be Delete on some keyboards).

5) Check the box next to Delete the driver software for this device.

6) Click the OK button to confirm the uninstall.


After uninstalling the drivers, update the drivers.

You can go to your PC manufacturer’s website to download the latest driver.  If you don’t have the time, patience or computer skills to update drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged USB driver to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

If the mouse and keyboard don’t work in Safe Mode either, you might need to take the computer to the repair store to have a further check.

Hope the solutions here helps you fix the mouse and keyboard not working issue in Windows 7.

  • Christian

    Uninstall the stupid windows update that’s forced down your throat! That solved the issue, at least in my experience.

  • DR Fabio

    I changed bought a new motherboard and cpu.
    when the windows start at my pc all USBs and motherboard’s usb, vga, hdmi etc. stop working.
    I have windows 7 home premium.
    can somsome help me?

  • Deepak

    FOR XP USERS

    WOW!!! old post, for those still running XP like me

    Encountered same issue, when xp installs device it puts it as (HID-Compliant device) change the driver to HID-Compliant mouse.

    – open Device Manager
    – expand Human Interface Device
    – Now plug in mouse
    – Now pick the right HID(there might be more then one) and update the driver

    When updating pick advanced / Don’t search. There you will see mouse driver

    Hope this works for you

  • Following happens to me:
    Half a year ago o more, I installed an Optiplex 990 from a Dell DVD wit Windows 7 Pro and several updates.
    After that I run Windows Update, and it worked.

    WIth the same DVD and the same Computer I am unable to get the same result now!
    If I unplug the LAN cable, I can install the whole Windows 7 DVD.
    As soon as I run the updates (some 180 are found) and the system restarts, I get a choose keyboard layout, and I cannot come out from it!
    The weird thing is that keyboard and mouse work!

    I get the same thing if I install with LAN cable attached. In that case updates are immediately done during installation.

    The only conclusion is, some never driver creates problems with USB ports. Could be USB 3.1 with older USB keyboards and mice, who knows!
    But it is without a doubt something that comes from Microsoft!

    • Follow up:
      If you install Windows 7, and let updates be installed, probably you suddenly see that windows at startup that invites you to chose a keyboard layout. In my case, both mouse and keyboard worked, but there was no way to continue to Windows. The startup process stucks there!

      I realized, that the reason is, new USB drivers are downloaded with the update.
      The weird thing is, that as it seems, they are completely installed only after you log in!

      THe only way to continue I found is:
      When you get that screen, shut down!
      Remove ALL (really all) USB devices ypu have.
      If available, connect a PS/2 keyboard (in case your motherboard still supports such a technology.

      In theory, without USB devices the startup process doesn’t stop that soon, and later, before login, you can reconnect keybard and mouse.

  • Ajay Shrestha

    i do have the sme problm hre

    • Ajay Shrestha

      if keyboard mouse isnt working how could any of the soluation can be done

      • Kaiser

        I know this is silly. but try to change your ram.

  • Sebastian Ganovich

    I could not believe when I read: “Solution 2: Disconnect the power cable for a while”
    This sounds so silly, but it absolutely worked for me after nothing else did.

    Thanks so much!

  • Zigs Tech (//and more)

    thanks you saved my life

  • Don

    Great ideas – but you cant do them if you have no mouse or keyboard…

    • Frank Zimmerman

      My Intel motherboard had a USB option called “Backward Compatibility Mode”. I had to Enable that, then I got my mouse and keyboard back. After, I went back in the BIOS and Disabled that option, and the mouse and keyboard are still there. Must have been a temporary glitch in the Windows driver and changing the BIOS setting triggered the driver to reload or fix.

    • Ajay Shrestha

      i do have the sme problm how could i fix it