Video TDR Failure (atikmdag.sys) on Windows 10 [Solved]
If you’re using AMD or ATI graphics card, and you’re seeing a VIDEO_TDR_FAILURE blue screen error, you’re not alone. Many Windows users have reported to have seen it before.
As annoying as a blue screen of death error can be, it’s possible to fix. Here are 3 solutions for you to try. You may not need to try them all, just work your way down until you find the one works for you.
What is VIDEO_TED_FAILURE?
TDR stands for Timeout, Detection, and Recovery components in Windows. It’s supposed to be there to help stop BSODs by resetting the GPU and/or driver when there’s an issue of long delay. If problems happen too many times in a row, a blue screen of death occurs.
Note: If you’re with NVIDIA or Intel display driver, the error codes are nvlddmkm.sys and igdkmd64.sys, just slightly different.
If your PC fail to reset the display driver and recover from a timeout, a Video_TDR_Failure blue screen would occur. You can update your chipset and display card driver to fix it:
1) On your keyboard, press the Windows logo key and X at the same time, click Device Manager.
2) Expand Display adapters. Right-click your video driver and click Update Driver Software…
3) Click Search automatically for driver software.
4) Wait for a while for Windows Update to help you with the searching for latest driver.
5) If Windows Update prompts to tell you that the latest version of your ATI/AMD graphics card driver has been found, just follow the instructions to get it installed.
Do the same procedures with your chipset driver to get it updated.
There are times when Windows fails to update your chipset driver or display driver to the latest version. So you may need to download and install them by yourself.
If you’re a computer novice and have no idea how to update your device drivers, we recommend using Driver Easy. It’s a tool that detects, downloads and (if you go Pro) installs any driver updates your computer needs.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to your flagged AMD driver and chipset driver to automatically download and install the correct version of them (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Note that you need to have the latest version of Intel chipset driver and ATI/AMD graphics card driver in your computer. You can download them for free with Driver Easy first.
1) Go to Safe Mode in Windows 10.
2) Go to Device Manager again. Expand Display adapters. Right-click AMD/ATI device and click Uninstall.
3) Click OK.
4) Reboot your computer into the normal mode. Then install the latest version of Intel chipset driver for your computer.
5) Reboot your computer again.
6) Try installing the latest version of the ATI/AMD device driver on your computer again.
1) Download the latest version of ATI/AMD graphics card driver first. You can do so with Driver Easy.
2) Follow the path C:\Windows\System32\drivers and locate the atikmdag.sys file. Rename it as atikmdag.sys.old.
3) Go to ATI directory (Usually in C:\ATI) and find the file atikmdag.sy_.
Copy the file to your desktop.
If you can’t find it in this folder, try typing the name of the file into the search box in the Start panel.
3) On your keyboard, press the Windows logo key. Type cmd and click Command Prompt.
4) Type chdir desktop and press Enter to change the directory to your Desktop.
5) Type expand.exe atikmdag.sy_ atikmdag.sys and press Enter.
Or, type in expand -r atikmdag.sy_ atikmdag.sys and press Enter.
6) When the expansion is complete, copy the new atikmdag.sys file from your Desktop to C:\Windows\System32\Drivers.
7) Restart your computer and the problem should be resolved.