Video TDR Failure (atikmpag.sys) on Windows 10 [Solved]

By Sophie Luo in Blue Screen Error Tags: BSOD
Use Driver Easy to fix the Video TDR Failure (atikmpag.sys) blue screen of death error in no time!

If you’re using AMD or ATI graphics card, and you’re seeing a VIDEO_TDR_FAILURE blue screen error, you’re not alone. Many Windows users have reported to have seen it before. Some of you might see atikmpag.sys instead of atikmdag.sys in the parenthesis after Video_TDR_Failure error, but these two are not much different from each other. 

As annoying as a blue screen of death error can be, it’s possible to fix. Here are 3 solutions for you to try. You may not need to try them all, just work your way down until you find the one works for you. 

What is VIDEO_TDR_FAILURE error? 

TDR stands for Timeout, Detection, and Recovery components in Windows. It’s supposed to be there to help stop BSODs by resetting the GPU and/or driver when there’s an issue of long delay. If problems happen too many times in a row, a blue screen of death occurs. 

How do I fix VIDEO_TDR_FAILURE error ? 


Note: If you’re with NVIDIA or Intel display driver, the error codes are nvlddmkm.sys and igdkmd64.sys, just slightly different.

Method 1: Update display card and chipset drivers
Method 2: Re-install drivers in Safe Mode
Method 3: Replace atikmpag.sys or atikmdag.sys file

1: Update display card and chipset drivers 

If your PC fail to reset the display driver and recover from a timeout, a Video_TDR_Failure blue screen would occur. You can update your chipset and display card driver to fix it: 

Manual driver update – You can update your chipset and display card drivers manually by going to the device manufactures’ website and searching for the most recent correct drivers. Note that if the Video_ TDR_Failure error happens on your laptop, you should go to the laptop manufacturer for the display card and chipset driver. If you don’t have the time, patience or computer skills to update your drivers manually, you can always do it automatically with  Driver Easy

Automatic driver update – Driver Easy will automatically recognize your system and find the correct drivers for both your chipset and your AMD video card. You don’t need to know exactly what system your computer is running or who all the manufacturers are, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to your flagged AMD video card (or your chipset) to automatically download and install the correct version of it (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

2: Re-install drivers in Safe Mode

IMPORTANT: You need to have the latest version of Intel chipset driver and ATI/AMD graphics card driver in your computer. You can download them for free with Driver Easy first. 

1) Go to Safe Mode in Windows 10

2) Go to Device Manager. Expand Display adapters. Right-click AMD/ATI device and click Uninstall

3) Click OK.

4) Reboot your computer into the normal mode. Then install the latest version of Intel chipset driver for your computer.

5) Reboot your computer again. 

6) Try installing the latest version of the ATI/AMD device driver on your computer again. 

3: Replace atikmpag.sys or atikmdag.sys file

If you’ve tried the methods above but to no avail, you may need to try replace the file in atikmpag.sys or atikmdag.sys, the error code showing in the blue screen of death error, with a new, problem-free one. 

Note: When you follow the instructions below, remember to change accordingly from atikmdag.sys to atikmpag.sys according to your error code. 

1) Download the latest version of ATI/AMD graphics card driver first. You can do so with Driver Easy

2) Follow the path C:\Windows\System32\drivers and locate the atikmdag.sys (or atikmpag.sys) file. Rename it as atikmdag.sys.old (or atikmpag.sys.old). 

3) Go to ATI directory (Usually in C:\ATI) and find the file atikmdag.sy_ or atikmpag.sy_

Copy the file to your desktop. 

If you can’t find it in this folder, try typing the name of the file into the search box in the Start panel. 

3) On your keyboard, press the Windows logo key. Type cmd and click Command Prompt

4) Type chdir desktop and press Enter to change the directory to your Desktop. 

5) Type expand.exe atikmdag.sy_ atikmdag.sys and press Enter

Or, type in expand -r atikmdag.sy_ atikmdag.sys and press Enter.

6) When the expansion is complete, copy the new atikmdag.sys file from your Desktop to C:\Windows\System32\Drivers

7) Restart your computer and the problem should be resolved.

  • Mina

    M bored of that
    Can it be fixed if i reinstall the windows
    Ikeep facing the same error on my lenovo ideapad 320 with amd 9000e2 radeon r2 4gb rams 1.80
    What should i do to fix it ? Should i remove the windows 10 and re install it again ? Can this fix it ?

  • Brook Bowen

    My video card does not have a Windows 10 updated driver from ATI I guess it’s too old or cheap (Radon HD 4300). I changed the timeout settings to NEVER on the screen and computer sleep settings. That seems to work for me. To do this Right Click on Desktop, select Display Settings, then on the left side panel select Power & Sleep then choose Never for both screen and sleep.

  • diexgo15

    Hey guys, I tried to use method 3 but when i expand the files on my desktop (mpag and mdag) they stay with the extension sy_ . Should they be .sys , should I change the name myself or what ?

  • Peter Holba

    Hi i have the same problem.But when i try 3 method. but write me
    Can’t open input file: atikmdag.sy_.
    Can’t open input file: atikmdag.sys.

    how open :D?

  • Seun Samuel

    Can some please help me with my laptop it giving me this error Video tdr (atikmpag.sys) crab. I have tried all the methods above. I have installed windows update, updated my graphics card and so on.

  • Frank Granados-LaGran

    I had to disable the on-board video in windows and made sure each card had a different drive setup up on it. Now it runs great.

  • Henry P. Bobkins

    Hello.

    Wonderful article, and I see it was updated recently. I am having trouble with Method 3. I cannot find inside my C:AMD folder a file named “atikmdag.sy_”. I see the “atikmdag.sys” though. How should I proceed? This would be a huge help as I have been getting these atimdag.sys BSODs. Thank you for your time Ms. Luo.

  • Mosque Al Azhar

    Hi,
    at method 2, i must unistall my chipset too or just unistall amd driver?? and then after reboot how to install latest version of intel chipset and amd driver?? thanks

    • Sophie.Luo

      Hi,
      You may not need to uninstall the drivers first.
      At Method 2, we assume that the chipset driver and AMD display card driver have already been downloaded, maybe from the manufacturer website, maybe from the Windows Update.
      You can also use the Free version of Driver Easy to download them if you are not familiar with how to get them manually. (When the download finishes, you will be able to see the driver files in one of your PC drivers. )
      Then reboot into safe mode and manually install both the chipset and the display drivers.
      If your display card and chipset driver refuse to update, you then need to consider uninstalling your current drivers and then go to the safe mode and do the install all over again.
      If you need more assistance, feel free to let us know.

  • Ore Watch

    Yep, it was the driver update, thank you very much

  • fakhri nurrohman

    Hi,
    I can’t find any atimkdag.sy_ in my folder.
    Please help me, I already use all methods, but still get BSOD.
    Spec :
    APU AMD A-9 9420 with AMD Radeon R5.

    • Putu Eka

      same problem here, does you solve the problem?

  • Ashutosh Sharma

    Hello sir I have a laptop Lenovo IdeaPad 320 and I am facing the same issue it’s an APU A9 MACHINE WITH RADEON R5 GRAPHIC CARD. I have tried drivereasy but the problem continues please help me

    • Sophie.Luo

      Hi, if it’s not too much to ask, would you please send us an email via the built-in interface in Driver Easy with the box for Export System Information for deep analysis? We will see to it right away with more information needed. Thanks in advance for your email. Have a nice day.

  • Ayan

    i open my laptop and it is perfetky fine
    But how? It was not working
    There was a blue screen error
    Maybe it will become the same like it was before

    • Sophie.Luo

      Hi, Ayan.
      Sorry about your PC.
      But would you please share with me a little bit more about your problem?
      Are you seeing any different error codes? Or the problem is that you’re unable to log into your desktop?
      We’d happy to provide you with more help when we have more information from you.
      Thanks in advance for your reply.

  • Ayan

    Ok guys i am back
    Ok so now i have done all three -four steps
    I updated drivers
    Re-installed also
    Third step of command prompt is also done
    After all this it is not fixed
    Any other solution?

  • Ayan

    Aah new different challenge

    In blue screen error i enter trouble shoot
    Then
    I choose restored after so many tries
    After restoration or reset process of 3-4 hours it restarted automatically
    And end up with same problem?? wow?
    Then i simply try to enter to safe mode

    I press f4 or f5(with networking) it was opening and suddenly message shown up which says “windows installation will not complete in safe mode “something like that
    Obviously after reset we need to set countr region time. Email username badic stuff for that we cant open safe mode
    For that completion me must open normal windows (which is not opening it is the whole problem man)
    And now
    1-Blue screen error os still happening
    And
    And
    And
    2- i am unable to enter “safe mod”

    Before atleast i was able to enter safe mode but now i am not

    I Am Stuck

    So plzzz help

    Blue screen is a big whole another problem but

    First i must
    Complete installation of windows
    (Reset process is already done )

    Now tell me how to complete
    Installation
    While in
    Blue screen error

    *my english sucks*

  • Ayan

    I think i should use 2nd safe method but u says we need to have latest version of AMD drivers … when i checke whether latest version is available or not my laptop says ” the best driver software for your device is up to date”. Whichh mean i dont need to install another version right? So, can i move on toward another step????

    Help before my father kill me lol

    • Sophie.Luo

      Yes, you can move on and go to safe mode if Device Manager tells you that your driver is up to date. But it’s also recommended that you search for and download the latest version of AMD and chipset drivers on your PC and install them by yourself later in safe mode. Or you can use Driver Easy to scan and download them for you for free. Feel free to let us know what more we can do to help.

      • Carlo Enriquez

        Even though your system says that your driver is up to date. You may need to uninstall and reinstall your driver. Windows detected that there are errors with the currently installed driver. Maybe some corrupted files. So i think reinstalling the driver might fix the problem by giving you a fresh copy and error free version of your driver.

  • Riko

    Hi,
    Can this be a problem with my graphics card hardware? i havent applied all the methods. it just showed me this one day when i was playing games and it just appeared and now i m stuck with it. i have up to date drivers. i tried re-changing windows again and again but this happens with all versions when i install my catalyst driver for AMD RADEON 7670M. please reply
    its a notebook btw

    • fdsa fdsafa

      I have the same exact video card and just got this error. Now I am scared. Did you manage to fix the error yet?

  • Sniper joe

    For method 3 I cant find the file in Windows32drivers, the only place i can find it is in file repository. I was wondering if there was a different place I could look for it?.

  • Legoals

    I can’t try these method, since my computer aren’t able to show anything after the blue screen, and after force restart it goes to the blue screen again, in a endless loop, is there a way to fix that, or do i need to buy a new graphic card?

  • Philip

    Hello,
    So for a few hours, I struggled with my windows 10 laptop ( AMD graphics card) that just kept on restarting and giving me the same blue screen and Video tdr failure atikmpag.sys error.
    The problem is, whenever I open my laptop to try to update the graphics software, the laptop restarts before im able to finish the process. Im stuck in an endless loop and im unable to fix it! Is there any way to stop the automatic restart just to be able to download and update the software?
    Thanks in advance!!

    • Sophie Luo

      Hi, it is suggested that you download Display Driver Uninstaller and use it for the uninstall of your display driver.

      Display Driver Uninstaller allows you to choose whether or not to restart your computer automatically or not.

      When the uninstall finishes, you should be able to reinstall your driver back on again.

  • Rushikesh

    when ever I start up my PC my second monitor stops working and AMD keeps telling me “could not load file or assemble MOM.Implementation or one of its dependencies. The system cannot find the file specified” THEN when i try to launch AMD catalyst control center to fix my second monitor “could not load file or assemble CLI.Implementation or one of its dependencies. The system cannot find the file specified” I know that there is nothing wrong with the monitor and i know AMD is the problem how do i fix it?

  • Bruce Chastain

    FYI for all you Googlers, I too had the AMD driver atikmpag.sys VIDEO_TDR_FAILURE crashes. I have a new Asus Z270-A motherboard and a XFX RX480 video card. What did work was changing the PCI Express speed setting for that slot back to 2.0 in the BIOS, rather than the default speed of 3.0.

    Personally I think it is a bug in the AMD driver or the RX480 chips.

  • deepak

    hello sir,i just bought my pc 20 days earlier. i have window10 in my pc .when i on my pc, my pc display like blue and on the display be written like that”your pc ran into a problem ,we just like to restart it “if u know more about it please go to “video tdr failure” .i have also changed my window10 of AMD too but i could not get a good result .please help me

    • Sophie Luo

      Hi, Deepak,

      In this case, it is highly recommended that you take your PC back to the manufacturer and ask for a full check out to see if there is anything wrong with the hardware.

      Your PC is rather new, and this sort of problem should not happen on a new PC.

      Hope this is helpful.

  • S.J. Park

    Hi, I tried your method 2. Because of the atikmpag.sys thing, the only way for me to log into my computer was using the safe mode though the startup settings. So I went through your process, and it seemed working as I could reboot my computer into the normal mode. So, I downloaded and installed the latest Intel Chipset Device Software. And I rebooted again as you wrote above.
    However, from that point onward, the Video Tdr Failure atkimpag.sys has come back and I can’t go back to the normal mode.
    What should I do now??

    • Sophie Luo

      Hi, S.J. Park.

      So sorry to hear about this.

      You mentioned that you are now unable to boot into your desktop, right?

      In this case, please try:

      1) Perform a hard reboot of your computer to log onto your desktop;

      https://www.drivereasy.com/knowledge/how-to-boot-into-advanced-startup-options-in-windows-10-easily/#1

      2) When you are able to log in, go to Device Manager to uninstall the driver that you previously installed;

      3) Download Driver Easy from this link here: http://www.drivereasy.com/DriverEasy_Setup.exe

      4) Use Driver Easy to scan for the correct display driver that you need; then download and install it as instructed.

      NOTE: The reason why you have this problem could be that you have not downloaded the correct version of the device driver. So please allow Driver Easy to tell you what version of the driver is good for your PC and then you can choose to download it by yourself or with Driver Easy.

  • Martin

    I have this problem with my pc running windows 10 – it just shuts down on its own – no warning. The error message is “video TDR failure”, what fails is atikmpag.sys
    I have check the driver for my graphics card and it says it is up to date !

    My graphics card is ATI Radeon HD4600 Series

    …now I check your website and if I am not mistaken this graphics card is no longer supported !!!

    If this is the case – what are my options ?

    I have wasted so much time on this and feel cheated – I never asked to install win 10 on my pc – it just installed itself one day because I was away from the pc, and was unable to decline the install which started automatically – now I have a pc that is almost useless !!

  • moh

    Hi, i tray easydriver app and update my AMD Radeon R5 Graphics. The downloading is succes and then that file is opened in my file explorer. I dont do anything this file. I think my problem is solve and then i reboot my notebook. But after a few minute i use my device i still have the same message.
    what must i do next? can you help me

  • John RG

    Tried your Method One driver update solution. Seems to have stopped the screens freezing in PhotoShop. Now I have a new msg: System Setting Change. Your hardware settings have been changed. Please reboot your computer for these changes to take effect.
    It reboots OK but brings up the same msg. Now when I see it I just click the X. I made a note of the two display adapters before I started. One was AMD Radeon R5 Graphics and the other I noted as AMD Radeon R7 M340. Second one is now definitely AMD Radeon R7 M440.

    • Sophie Luo

      Hi, John. This problem could usually be fixed by updating your AMD driver.

      I’m not sure which download links to provide you here, since I do not have enough information.

      It is suggested that you use Driver Easy to help you scan for the needed drivers, and then install as instructed. The following is the download link for Driver Easy:

      http://www.drivereasy.com/DriverEasy_Setup.exe

      Please keep us updated so we could see what else we could do.

  • Artus

    I used method 3 but I don’t have the file atikmdag.sy_ so what Problem do I have?

  • Miss Tech

    Very Good post, I like it a lot.