Fixing We can’t find your camera in Windows 10

By Camilla Mo in Technical Tips

If you can’t turn on your webcam or camera successfully and get an error message saying “We can’t find your camera” in Windows 10, and the error code is 0xA00F4244, the cause might be antivirus software that’s blocking the webcam or camera, or the problematic camera drivers. To resolve the problem, you can try solutions in this post.

Solution 1: Make sure the camera app is turned on

Follow these steps: 

1. Press Win+I (Windows key and I key) at the same time to open Settings Window.
2. Click Privacy.

3. Click Camera in left pane. If it is off, turn it on. 

Solution 2: Check for antivirus software

You can disable the antivirus software temporarily and see if the camera works. If it works, the problem is caused by the antivirus software. If you don’t want to disable it or turn it off, in the antivirus software, you can check if there are settings related to blocking the access or permission to use the camera. If yes, change the settings. 

Solution 3: Check for camera drivers

The camera cannot work properly if there is problem with the camera driver. For many cases, updating driver would resolve the problem. But before that, ensure that your camera can work with the system version. To check this, follow these steps.

1. Go to Device Manager
2. Expand category Imaging devices. Mostly, the camera device can be found under this category. Right-click on the name of your camera, and then select Properties
Note that in Windows 10, some cameras/webcams may show up under “Sound, video and game controllers”). So if you don’t find your camera under Imaging devices, find it under “Sound, video and game controllers”.

If you don’t even see your camera show up in Device Manager, for external camera, try to plug it to another port. For integrated camera, update the motherboard drivers. 

3. Go to Driver tab and click Driver Details tab. 

4. In Driver File Details dialog box, look for a file name that includes stream.sys. If you find the file there, your camera was designed before Windows 7. In this case, you are required to replace it with a newer camera.

If you don’t find the stream.sys file, update the camera drivers.

The steps above may resolve the problem, but if they don’t, try to update the camera drivers. If you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the camera driver to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

  • Andrea

    When I press Fn+F6 my webcam comes on and I can see my image; however, when I go into Settings > Profie > Create Your Picture, I get the same error message, “we can’t find your camera.” In device manager my camera is turned on. Any ideas?

  • Braňo Bruno

    Hi.I have this problem.How fix please?
    Latest verzion.Windows 10 PRO 64 bit

    • Camilla Mo

      Hi Braňo Bruno,

      Thanks for your comment. I’m sorry that you’ve encountered such thorny problem. According to the screenshot your provided, I assumed the version you’re using is cracked version.

      Please download the official version here:

      If you still encounter this problem with the official version, please contact our technical support at for further assistance.

      If I can be of any further assistance, please feel free to comment again. Thanks.

  • Feroze Ahmed

    I cant see Imaging devices :/ I downloaded the drives manually and installed it and still no use.
    I’ve tried everything and nothing works.

  • Saail Khan

    i have no imaging devices or camera in device manager Please, I have the problem when i updated from win 8 pro to win 10 pro

  • fab

    omg and all the microsoft experts cannot just say this?

  • Shubi M Shubi

    hello there,
    what about windows lumia 430? it also saying “we can’t find your camera” i’ve also updated camera driver and keep saying we can’t find your camera! please suggest me a solution.
    thank you

  • yuri

    if your laptop is msi Fn+F6 switches the webcam off and on

    • Jon

      Wow thanks soo much

    • Alexis


    • John

      I have an msi and it says it can’t find my camera… I also somehow lost that Dolby stereo app

      • Harald Karugaba

        maybe you need to update your Dolby stereo app try going to you pc brand support as i hadde a similar problem withe lenovo app

    • jim demers

      i can not find my camera on my laptop,wondered if you knew how to help me. thank you

    • Khaled

      thanx yuri

    • Benito Camela

      Wow that was my exact problem. Thanks!

    • Cormac Holdright


    • Jesús Michael López Averanga

      i was looking all the solution but this made me happy, thanks!!

    • Abhay Saini

      thanks man tried alot of thing nothing worked, but you just nailed it

    • sunlight_david

      you saved my life mate. thanks so much! such a simple solution and not included in MS’ convoluted list of solutions. -.-

    • Minh Em Mờ Xê

      thank u so much omg, this is my exact problem, I have tried a lot of things to solve my webcam

    • omar falah

      i have been hopping solving that for a month but cant, really thank you very much, it was about to kill me when i had to recover my windows with the same problem remaining

    • Angie 1707

      This comment saved my life

    • f

      Unbelievable, MSI please fire the guy who made FN+F6 disable the camera completely without even showing on device manager.

    • Bình Đỗ

      tks u so much <3

    • papaya

      thanks god give this guy a medal. thanks!!!

    • Milare

      Thanks a lot yuri….your comment actually saved my sanity. :.-D

  • anton

    Spent hours going through all the above possible fixes with no luck. Even to the point of reinstalling windows. Turns out the camera was simply turned off using the F8 key FFS!

  • June

    Hi! thank you so much for helping me fix my problem <3 i tried the solution 3 and it works perfectly! 🙂

  • Huw Robert Grossmith

    Ditto no sub directory imaging devices and no webcam to be found anywhere! I fixed this once before but am unsure how….

  • kiyanna

    I’m having the same problem my camera doesn’t work error sign is coming up. o cant uninstall the device because camera device isn’t coming up not even in hidden and then I tried to add the imaging but I didn’t know what to put my camera under please help me I need it for a project

  • mark a lallement

    my name is mark lallement and i can not find my webcam on my computer i sure hope some one can tell me where it is for my computer now has windows 10 down loaded to it and it makes it harder for me to find what i am looking for

  • Abhishek

    I have the same problem..i tried everything.I cant find camera under imaging devices ,Sound, video and game controllers even after enabling viewing hidden devices

  • Kate

    I have this problem. I did everything that was said here. But when I checked the driver the system told that the driver was up-to-date. The camera still doesn’t work. What else can it be? Please..

  • jwan


    I have same problem and I try all this but still not working but there is one thing more that I cant find “imaging device” in device manager even when I do scan for new hardware!
    what shall I do and my laptop is(MSI GE60 20C)

    thanks and regards

    • sophie

      Hi jwan,
      if you still need help with that, you have to click on the “view” tab and select “hidden devices”. You should be able to see the camera now

    • meg

      I have the same problem – no imaging device. Its not hidden, its just non-existant. but only some of the time… flashing the bios makes it come back. but I cant flash the bios every single day…