Is your HP Touchpad not working? This could be very frustrating, especially when you know that you haven’t done anything that causes the problem.

But don’t worry! This is a common issue and you can fix the HP touchpad not working quickly and easily!

How do I fix the Touchpad not working on HP

Here are the solutions you can try to fix the HP laptop Touchpad not working. You don’t need to try them all; just work your way down until your problem is solved.

  1. Enable the Touchpad service for your laptop
  2. Do a hard reset
  3. Update Windows
  4. Update the Touchpad driver
  5. Troubleshoot the hardware issue
The screenshots in this post are captured from a Windows 11 operating system. If you are using Windows 10 or older versions, be aware that the visual appearance of your screen may vary slightly, but the steps to perform the task remain consistent.

Fix 1: Enable the Touchpad service for your laptop

If the Touchpad is disabled, your laptop Touchpad stops working. So you can check and enable the Touchpad on your laptop to fix it.

There is generally a dot at the upper left corner of the Touchpad pane, so you can double-tap the dot on the upper left to enable and disable the HP Touchpad.

If this doesn’t work for you, please move on.

Fix 2: Do a hard reset

A hard reset erases all the information that is stored in your computer’s temporary memory, which forces Windows to do a complete scan of the system, including the battery. So it’s usually a quick fix for problems like the touchpad not working all of a sudden.

To do a hard reset:

  1. Turn off your computer.
  2. Disconnect the AC adapter.
  3. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives (leave your mouse, keyboard, and monitor though). Then remove any discs and memory cards.
  4. Press and hold the power button for about 15 seconds.
  5. Reconnect the AC adapter, and then turn on the computer.

Try your touchpad and see if it works properly. If not, please move on to the next fix.

Fix 3: Update Windows

If your system isn’t updated regularly, there could be compatibility issues that can stop your hardware devices from working properly. To make sure that you have the latest available updates installed:

  1. On your keyboard, hit the Windows key, then type check for updates, then click Check for updates.

  2. Click Check for updates, and Windows will scan for any available updates.
  3. If there are available updates, Windows will automatically download them for you. Restart your computer for the update to take effect if needed.
  4. If there are no available updates, you’ll see You’re up to date like this.

Then try your touchpad again to see if it works. If the problem remains, please move on to the next fix.

Fix 4: Update the Touchpad driver

The missing or outdated Touchpad driver can cause your laptop touchpad not working issue, so you can update your Touchpad driver to fix the issue.

There are two ways to update the Touchpad driver: manually and automatically.

Manually update the Touchpad driver – You can update the touchpad driver by searching for the driver from the manufacturer, then download and install the driver into your computer. Ensure to download the driver that is compatible with your Windows OS. This requires time and computer skills.

Automatically update the Touchpad driver – If you are not familiar with playing around with drivers, you can do it automatically with Driver Easy. Driver Easy will automatically recognize your Windows system and find the correct driver for your video adapter. You don’t need to risk downloading the wrong Touchpad driver.

You can update your drivers automatically with either the 7 days free trial or the Pro version of Driver Easy. It takes just 2 clicks, and you get full support and a 30-day money-back guarantee with the Pro version:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Activate & Update button next to the flagged device to automatically download and install the correct version of this driver.

    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (You’ll need the Pro version for this – when you select Update All, you’ll get a prompt to upgrade. If you’re not prepared to purchase the Pro version yet, Driver Easy provides a 7-day trial at no cost, granting access to all Pro features like fast downloads and easy installation. No charges will occur until after your 7-day trial period ends.)
  4. After updating, restart your computer to take effect.
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at

Fix 5: Troubleshoot the hardware issue

At this point, if your touchpad is still not working on your HP computer, you may need to look at the hardware front.

Luckily, HP made it quite convenient with the HP PC Hardware Diagnostics Windows. Just follow the on-screen instructions on this page to download and install the tool, then run the hardware diagnostic tool to see if the touchpad not working problem is hardware-related. If so, you’ll need to submit a support ticket to HP tech to get your touchpad fixed.

That’s it for the fixes on HP Touchpad not working. Which methods help you through? If you have any questions, feel free to comment below and we’ll see what more we can do to further help.

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