iPhone 7 not recognized by Windows 7 [Solved]

Sophie Luo, in Driver Error
Quick Through: 

Method One: If you see a  or by the Apple Mobile Device USB Driver

Method Two: If you don’t see or  by the Apple Mobile Device USB Driver

Method Three: If you see next to the Apple Mobile Device USB Driver

Method Four: If your iPhone is listed under Other device and with a  next to it



iPhone users may have encountered this situation before: you connect your iPhone to your computer, you have clicked the Trust button on your device, but you cannot see iPhone on My Computer

This is what it should look like if iPhone is detected by Windows. 


In Devices and Printers(Control Panel > Hardware and Sound > Devices and Printers), it appears under the Unspecified category as Apple Mobile Device USB Driver.  


Luckily, this is not a hard problem to tackle. 

Before we begin, we need to make sure that you have done the following things properly. 

1) Make sure that you have the latest version of iTunes that works on your computer. 


2) Check that you have the latest software on your Windows 7. You can check the if there are available updates on your computer by the path Control Panel > System and Security > Windows Update


3) Press Trust on your iPhone. 


4) Make sure that your device is turned on. 

5) Try other USB cables or USB ports to see if iPhone can be detected. 



Method One: Manually Update Apple Mobile Device USB Driver

This method is adopted when you see a  or by the Apple Mobile Device USB Driver


1) Go to Device Manager

2) Expand category Universal Serial Bus controllers



3) Double click Apple Mobile Device USB Driver. 

4) In Driver tab, click Update Driver… option. 



5) Choose Browse my computer for driver software


6) Then choose Let me pick from a list of device drivers on my computer


7) In Apple Mobile Device USB Driver category, choose Have disk… option. 

If the Have Disk… option is unavailable under Apple Mobile Device USB Driver category, choose a device category such as Mobile Phone or Storage Device, if that’s what you can see. 


8) Click Browse



9) Then navigate to  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. Double click the usbaapl file. If you are running a 64-bit version of Windows, this file will be called usbaapl64.

If you don’t see usbaapl64 here or if there isn’t a Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.



10) In the Have Disk window, click OK



11) Then click Next. Windows will help you with the driver update after this. 


12) Open iTunes now to see if it recognizes your iPhone. 



Method Two: Restart the Apple Mobile Device Service 

This method applies when you see this notification when connecting your device to PC: This iPhone cannot be used because the Apple Mobile Device Service is not started



This method also applies when you don’t see
 or  by the Apple Mobile Device USB Driver

1) Close iTunes and disconnect your iPhone from your PC. 

2) Press Windows key and R at the same time to invoke a Run command, then type services.msc in and hit Enter



3) Locate and double click Apple Mobile Device Service.


4) Change the Startup type to Automatic



5) Click Stop the service.



6) After the service stops, click Start the service.



7) Click OK.


8) Restart your computer. 

9) Open your iTunes and connect your iPhone to your computer. 




Method Three: Enable Apple Mobile Device USB Driver

If you see 
next to the Apple Mobile Device USB Driver, this method applies to your situation. 


1) Go to Device Manager

2) Expand Universal Serial Bus controllers.


3) Right click Apple Mobile Device USB Driver and choose Enable




Method Four: Update iPhone Driver

This method applies when you see your iPhone listed under Portable Device instead of Universal Serial Bus controllers and with a yellow exclamation mark next to it.



It is highly recommended that you use Driver Easy to scan and download drivers that you need for free. If your iPhone is not showing in the correct position and your computer says it is already the latest version of device driver that Windows can find, then you need to give a try of Driver Easy

Driver Easy is a free software to use. As the name suggests, it is very easy to use. There are only two steps involved. 

1) Click Scan Now button to scan for the new drivers available. 



2) Click the Update button next to Apple Mobile Device USB Driver and wait for Driver Easy to help you with the device driver update. 


That’s all you need to do. 

In addition, Driver Easy is a totally free software to use. But if you are looking for more features and professional tech support, you can have a try at our professional version. If you are not satisfied with Driver Easy at the end, you can always ask for a refund within thirty days. 

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  • Yazan

    I used the last method searching for a driver for my iPhone but I did not find any driver for the iPhone
    plz help me how can I get an IPhone driver

  • Tracy

    This completely solved the problem and allowed me to easily download photos with autoplay. Spent four futile hours researching on apple support sites and forum, then this solves it in five minutes. Thanks a million!

  • Keene

    Omg thank you so much man!!!!!!!!

    Ive been having this problem ever since i got the iPhone 7+

    Thanks a bunch!!!!!!!

    Keep up the great work!!!

  • George Foster

    This and other solutions do not always work on my system. Let me add another: Open the Control Panel and select Device Manager. Connect the device and wait for the device driver to be displayed. Uninstall the device driver. Disconnect and reconnect the device. Windows installs the driver. So far the connection has been successful after windows installs the driver. (One solution that seems to be helpful is to set iTunes to not automatically start when a device is connected.)

  • hemant

    thank u so much

  • amit raval

    “Windows cannot initialize the device driver for this hardware. (Code 37)”

    How to solve this , I tried reinstalling drivers

    • Sophie Luo

      Hi Amit,

      Please try the following method:

      1) Uninstall the Apple Mobile Device USB Driver (in Device Manager) from your computer.
      2) Leave your iPhone connected, and then reboot your computer.
      3) When restarts, go to Device Manager again. On the top bar, select Look for new hardware.

      Please keep us updated whether the new method helps.

      Thanks in advance.

  • Aginor

    Thank you so very much – I’ve been trying to figure this issue out for months. I think it appeared when I switched iTunes storage to a different drive(judging by the A:\ in your pictures, I think that may have been your issue as well)