If your computer is having problems playing sound, and you receive the One or more audio service isn’t running error message, you’re not alone. Many Windows users have been reporting it. But the good news is you can fix it. This article gives you three fixes to try…

Try these fixes

You may not have to try them all. Just work your way down the list until you find the one that works for you.

  1. Check the status of your audio services
  2. Update your audio drivers
  3. Reinstall your audio drivers

Fix 1: Check the status of your audio services

Whenever you encounter the One or more audio service isn’t running problem, the first thing you should do is make sure the service in question is running. Here’s how to check the status of your audio services:

  1. On your keyboard, press the Windows logokey and R at the same time to invoke the Run box.
  2. Type services.msc and press Enter to open the Services window.

  3. Scroll down to and right-click Windows Audio, then select Restart.

  4. Double-click Windows Audio, make sure the Service status is running and the Startup type is set to Automatic.

  5. Repeat step 3) and step 4) for Windows Audio Endpoint Builder.

  6. Click OK, then close the Service window.
  7. Test by playing a song. If your problem still exists, try Fix 2, below.

Fix 2: Update your audio drivers

A missing or outdated audio driver may also stop your audio service from running. You should update your audio drivers to better troubleshoot your problem.

There are two ways to update your audio drivers: manually and automatically.

Update your audio drivers manually —  You can update your driver manually by going to the hardware manufacturer’s website, and searching for the latest driver for your audio device. But if you take this approach, be sure to choose the driver that’s compatible with the exact model number of your hardware, and your version of Windows.


Update your audio drivers automatically — If you don’t have the time, patience or computer skills to update your audio drivers manually, you can, instead, do it automatically with Driver Easy. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

  3. Click the Update button next to your audio driver to automatically download the correct version of its driver, then you can manually install it (you can do this with the FREE version).

    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee.)

  4. Check if your computer now plays music properly. If it doesn’t, contact Driver Easy’s support team at support@drivereasy.com for further assistance. They’d be happy to help you. Or you can move on to Fix 3, below.

Fix 3: Reinstall your audio drivers

If the above steps didn’t work for you, you can also try reinstalling your audio drivers via Device Manager:

  1. Press the Windows logo key and R simultaneously to open the Run box.
  2. Type devmgmt.msc and click OK to access Device Manager.

  3. Expand the Sound, video and game controllers category.

  4. For each audio device under that category, right-click on it and select Uninstall device.  Note: Click Uninstall if prompted for confirmation.

  5. Restart your computer, then check if your problem is resolved.

Did you fix your One or more audio service isn’t running problem?

You’re welcome to leave a comment below to share your results or any other suggestions.

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