Server DNS Address Could Not Be Found [SOLVED]

Camilla Mo, in Network issues Tags: network
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If you use Google Chrome and you’re getting the “server DNS address could not be found” error message when you try to visit some websites, don’t worry!

Here are 4 options to try that have solved this problem for other Chrome users. You may not need to try them all. Just work your way down the list until you find the one that fixes the problem.

Method 1: Delete all the files in your ‘etc’ folder
Method 2: Clear Chrome’s host cache
Method 3: Configure your DNS servers
Method 4: Renew and flush the DNS
Method 5: Update your drivers

Method 1: Delete all the files in your ‘etc’ folder

This is a simple fix. Just go to C:\Windows\System32\drivers\etc and delete all the files there. Then try accessing the internet again with Chrome.

Delete all files in your etc folder


Method 2: Clear Chrome’s host cache

If Chrome’s host cache is corrupt or too full, you may not be able to access any websites. This is a very common cause of the problem, and quite an easy one to fix:

1) Open Chrome and type chrome://net-internals/#dns in the address bar, press Enter on your keyboard, then click the Clear host cache button.

2) Check to see if the problem is resolved.


Method 3: Change your DNS server settings

If your DNS server settings are configured incorrectly, you may not be able to access the internet. Follow steps below to set them correctly.

1) On your keyboard, press the Windows logo key  and R at the same time to invoke a Run command.

2) Type control panel in the empty box and click OK to open the Control Panel.

3) View by Small icons then click Network and Sharing Center.

Control panel network and sharing center

4) Click Change adapter settings.



5) Right-click on the connection icon (either Local Area Connection or Wireless Network Connection), then click Properties.



6) Click Internet Protocol Version 4 (TCP/IPv4) then click Properties.



7) In General tab, do one of the following, depending on whether ‘Obtain DNS server address automatically’ is already selected. Either:

a) If Obtain DNS server address automatically is NOT already selected, select it, then click OK.

b) If ‘Obtain DNS servers address automatically’ IS already selected, select Use the following DNS server address instead, then enter the following server address and click OK:

Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4


8) Check to see if the problem is resolved.

Method 4: Renew and flush the DNS

Windows automatically stores the IP addresses of the websites you visit, so they open faster the next time you visit them. But if this cache becomes outdated or corrupt, it can stop you from accessing the internet altogether. To see if this is what’s causing your problem, simply renew and flush the DNS:

1) Press Windows+R on your keyboard, to open the Run box.

2) Type cmd then press Ctrl+Shift+Enter to open an administrator Command Prompt. (Don’t just press Enter or click OK as that won’t open the command prompt in administrator mode.)

3) Type ipconfig /flushdns and press Enter on your keyboard.



4) Type ipconfig /renew and press Enter on your keyboard.



5) Type ipconfig /registerdns and press Enter on your keyboard.

6) Reboot your PC and see if the problem is resolved.

Method 5: Update your drivers

If none of the above solutions worked for you, it’s possible you have an outdated, incorrect or corrupt driver – or more than one – that’s blocking your internet access to certain sites.

To rule this possibility out, you should ensure all your drivers are correct, updated and in good health. You can do this either manually or automatically:

Manual driver update – You can update your drivers manually by going to the manufacturer’s website and searching for the most recent correct driver. Note that for some drivers, you may need to try both the manufacturer of your PC and also the manufacturer of the component itself. If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy.

Automatic driver update – Driver Easy will automatically recognize your system and find the correct drivers for all your computer’s cards and components. You don’t need to know exactly what system your computer is running or who all the manufacturers are, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to all flagged devices to automatically download and install the correct version of their drivers (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).


Hopefully one of these solutions will fix your network error. Please let us know if you have any questions or comments.

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  • Frostwaffles

    What should i do if i have this issue only on a single page but others work well?

  • Barbara

    I have the same issue.
    I have tried all methods and none of them solved.
    My issue is ONLY when I try to access URLs that are considered nonsecure.
    For example: https://it.arbnb.com or https://www.homeaway.it are considered non secure (a circled “i” appears in Chrome on the left of the URL, with the explaination “Your connection to this site is not secure”).
    While https://www.9flats.com or https://it.wikipedia.org or https://en.wikipedia.org work fine (and instead of the circled “i” on the left of the URL I see a lock and the work “Secure”).

    Using Explorer does not help.
    Using incognito mode or InPrivate Browsing does not help.

  • Eissa Ibrahim

    thanks bro it works

  • chris saunders

    Method 4 works for me. Seems my flat is very close to four other servers and the laptop keeps tripping over ever now and then, use method 4 each time I’ve had the no DNS and have got a connection straight away. Thank you

  • Method 3 worked for me..and changing the use follow DNS address. Thank you very much.

    • Camilla Mo

      Hi Jason,

      I’m glad that it helps.

  • shahbaz khan

    in my website i dont fix DNS error how can i solv

    sabrintech.in

  • Isaac Purewhite Akogwu

    I tried all 4 steps but none worked

  • Alexa

    Hello my main concern would be that from what ive heard from tech smart people they have stated that if something ends in .exe it has a virus. So im not sure if method #4 is safe?

  • quickshooter

    step one worked so far, should i use the other methods to solidify or that’s that?
    edit: did step 3 also i think it’s enough

  • Rotaractor Talha Zafar

    Could you Kindly explain Step 1 as it can cause serious instability in the system , as Most of the sites strictly prohibits step 1 , deleting any file from system32 folder will make windows unstable .
    I agree with all the other steps i.e. 2 , 3 and 4 , but your step 1 has caused the crash down of my entire windows . After following step 1 , my browser became crashing on its own , it became highly unstable and my windows after some time start acting weird .
    I recommend to all that follow steps 2 , 3 and 4 BUT NOT step 1 .
    I had to redo my windows and drivers for the sake of step 1 ‘s wrongful Guidance ………Period….

    • Ashley Froggatt

      I knew deleting any system 32 file may kill computer so I’ve not done that but done the rest and and now saying no internet when I’m on Ethernet

  • Cris Alex

    method 3 worked for me, thank you

  • Vern Xanthe

    method 3 worked for me last month,but this month doesn’t
    I tried method 1 as well, but it doesn’t work

  • Benedict Suarez

    Thank you very much! Method 3 worked for me.

  • Phenyo Molefe

    Thank you for your contributions Friends. I tried method one which did not work for however finally method three worked like charm. Thank you very much for your assistance.

  • Naren Kumar

    Thanks a Lot . Method 3 worked for me..

  • Not working I applied 2nd method please help…

  • Otteokke

    i did it to my pc and it worked. but when i try to search some websites i frequently visit on my mobile phone (android and iphone) it always says Dns address could not be found. i tried to make my cousin search the same websites to her phone and it’s working fine on her, we are using the same network but only my phone can’t reach these websites. please help me

  • Lianna Biniaris

    Hi, following yr steps to resolve, but whenbtried to renew got no operation can be performed on Ethernet while it has its media disconnected. Pls help

  • Xaint

    Thank you method 3 worked for me ^_^

  • xXTuff-PegasisterXx

    I’ve been trying everything and so far I haven’t got it fixed.
    This makes me very upset because this is the first time I’ve ever had a problem like this.

  • April Gonzalez

    I had the same issue. However method 3 worked for me. Thank you soooo much. You are awesome and very informative.

    • Camilla Mo

      Hi April Gonzalez,

      I’m glad that it helps.

  • Jai Ram Dupati

    these processings are not working with me
    kindly help me with this.

    • Camilla Mo

      Hi Jai Ram Dupati,

      Try reinstalling Google and see if it works.

  • Kim Campbell

    Fabulous. After three websites including Microsoft I finally got it fixed.

  • Impianti Elettrici A Milano

    thank you a lot i solved by prompt command , cannot enter inside my site thank a lot

  • mehul verma

    Option 3 worked like a charm. When I restart I have to repeat this process. Any fix.

  • Sandra Booth Agostinelli

    None worked. Now when I click on a Google link it attempts to load without success indefinitely

  • Prashanth Kumar

    Awesome method 3 worked for me as well

  • lisa

    thank you,method 3 is worked

  • Gustavo Guardado

    Thank you. Mode 3 worked for me. Windows 7

  • maria sofia

    THANKS SO MUCH!!! Method 3 worked for me!!! 🙂

    • Camilla Mo

      Hi maria sofia,

      I am glad that it helps.

  • Anand

    Thanks bro method 3 worked for me!!

  • Ajay

    Thanks a lot……Problem Solved now…Works on Method 3….Thankfull for the Site

  • MD Shahriar Haider Niloy

    THANKS, A LOT OF MAN FOR SHARING THIS.

  • Joe

    None of this has worked for me 🙁 What can I do now?
    Thanks!

    • Kymber Arvin

      None of them worked for me either and I did every single one of them!

  • Sheena

    Thanks! The problem solved. I am far from computer savvy but your site is great. I could follow step by step.

  • RAVI

    THANKS A LOT IT WORKED AWESOME