From simple external hard drives to high-end laptops and the latest smartphones, we all need USB C ports a lot in our daily life. However, what to do when the USB C port is not working?

Many laptop users are reporting that they find the USB C port is not working especially after a system update or driver update. If you’re having trouble with your USB C port, you will be able to fix it in this post.

5 Fixes for USB C Problems

First, take a close look at the USB C port and make sure it has no physical damage and there is no obstruction inside it. If the USB port is still not working, you can try these fixes below. You may not need to try them all; just start at the top of the list and work your way down.

  1. Reinstall or update USB drivers
  2. Disable USB Selective Suspend
  3. Turn on notification for USB problems
  4. Make sure the charger is working
  5. Install Windows Updates

Fix 1. Reinstall or update USB drivers

Most Windows USB problems are driver-related. As the translator for your system and the device, the driver takes a great role in making sure your PC is working great. If the USB driver gets corrupted or outdated, the USB port may not work as expected.

To fix the problem, you might need to manually reinstall the USB driver yourself in Device Manager. However, this method takes time and computer skills. So if you’re not very confident in playing with device drivers yourself, you can, instead, use Driver Easy to let it do all the work for you.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
    scan now
  3. Click the Update button next to a flagged USB driver to automatically download the correct version of this driver, then you can manually install it (you can do this with the FREE version).

    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro Version – you’ll be prompted to upgrade when you click Update All).
    update all drivers
    Note: you can also click the down arrow key next to the USB driver and select Uninstall driver, and then restart your device to let Windows install the right driver for you.
  4. Restart your PC for the changes to take full effect.
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Fix 2. Disable USB Selective Suspend

It’s possible that your PC prevents the USB C from working to save power. In that case, you will need to change the power management settings — disable the USB Selective Suspend and check if your USB C is working again.

  1. On your keyboard, press the Windows + S key at the same time to open the Search box.
  2. Enter choose a and select Choose a power plan.
  3. Select High Performance or Ultimate (if this option is available).
    high performance
  4. Click Change plan settings.
    change usb settings
  5. Click Change advanced power settings
    change advanced power settings
  6. Double click USB settings, then double click USB selective suspend setting.
    usb suspend disabled
    Note: If you’re using a laptop, click On battery, then click Disabled from the drop-down menu.
  7. Click Apply > OK.

Fix 3. Turn on notification for USB problems

If the methods above failed to solve your problem, you might need to turn on notification so that you can better troubleshoot the issue. Use this link to open the USB Notification.

Now you can receive error messages when you’re having trouble connecting your devices with the USB C port.

Fix 4. Make sure the charger is working

Another likely reason for USB-C not working on Windows 10 could be insufficient PC charging. To avoid this, you should use the charger and cable included with your PC.

If this didn’t work, you can remove your laptop battery and press the power button for 30 seconds or longer.

This will make sure the capacitors discharge completely. Leave your laptop for 3~5 minutes (although we recommend turning off your laptop without a battery over the night), and check to see if the USB is working again.

Fix 5. Install Windows Updates

Although less likely, there is a chance that updating your system could solve your USB port problems. Press the Windows + R to open the Search box and enter check, and then select Check for updates.

Check for updates and it will download and install available updates for you.


If your USB-C is not working, the most common causes are corrupt/ outdated drivers, power supply, and sometimes your Windows version. Did you find this post helpful? Feel free to drop us a line if you have any questions.

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