Video TDR Failure (atikmpag.sys) on Windows 10 [Solved]

By Sophie Luo in Blue Screen Error Tags: BSOD
Use Driver Easy to fix the Video TDR Failure (atikmpag.sys) blue screen of death error in no time!

If you’re using AMD or ATI graphics card, and you’re seeing a VIDEO_TDR_FAILURE blue screen error, you’re not alone. Many Windows users have reported to have seen it before. As annoying as a blue screen of death error can be, it’s possible to fix.

Here are 3 fixes for you to try. You may not need to try them all; just work your way down until you find the one works for you. 

3 fixes for Video_TDR_Failure 

  1. Update display card and chipset drivers
  2. Re-install drivers in Safe Mode
  3. Replace atikmpag.sys or atikmdag.sys file
Some of you might see atikmpag.sys instead of atikmdag.sys in the parenthesis after Video_TDR_Failure error, but these two are not much different from each other. 

If you’re with NVIDIA or Intel graphics cards, the error codes would be nvlddmkm.sys and igdkmd64.sys

What is VIDEO_TDR_FAILURE error? 

TDR stands for Timeout, Detection, and Recovery components in Windows. It’s supposed to be there to help stop BSODs by resetting the GPU and/or driver when there’s an issue of long delay. If problems happen too many times in a row, a blue screen of death occurs. 

You’ll need to be logged into Windows on the problem computer to try any of these solutions. If you can’t log into Windows, power on and off your PC 3 times to perform a hard reboot and restart it in Safe Mode, then try these solutions.

1: Update display card and chipset drivers 

If your PC fail to reset the display driver and recover from a timeout, a Video_TDR_Failure blue screen would occur. You can update your chipset and display card driver to fix it: 

Manual driver update – You can update your chipset and display card drivers manually by going to the device manufactures’ website and searching for the most recent correct drivers. Note that if the Video_ TDR_Failure error happens on your laptop, you should go to the laptop manufacturer for the display card and chipset driver. If you don’t have the time, patience or computer skills to update your drivers manually, you can always do it automatically with  Driver Easy

Automatic driver update – Driver Easy will automatically recognize your system and find the correct drivers for both your chipset and your AMD video card. You don’t need to know exactly what system your computer is running or who all the manufacturers are, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to your flagged AMD video card (or your chipset) to automatically download and install the correct version of it (you can do this with the FREE version). 

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). 

2: Re-install drivers in Safe Mode

IMPORTANT: You need to have the latest version of Intel chipset driver and ATI/AMD graphics card driver in your computer. You can download them for free with Driver Easy first. 

1) Go to Safe Mode in Windows 10

2) Go to Device Manager. Expand Display adapters. Right-click AMD/ATI device and click Uninstall

3) Click OK.

4) Reboot your computer into the normal mode. Then install the latest version of Intel chipset driver for your computer.

5) Reboot your computer again. 

6) Try installing the latest version of the ATI/AMD device driver on your computer again. 

3: Replace atikmpag.sys or atikmdag.sys file

If you’ve tried the methods above but to no avail, you may need to try replace the file in atikmpag.sys or atikmdag.sys, the error code showing in the blue screen of death error, with a new, problem-free one. 

Note: When you follow the instructions below, remember to change accordingly from atikmdag.sys to atikmpag.sys according to your error code. 

1) Download the latest version of ATI/AMD graphics card driver first. You can do so with Driver Easy

2) Follow the path C:\Windows\System32\drivers and locate the atikmdag.sys (or atikmpag.sys) file. Rename it as atikmdag.sys.old (or atikmpag.sys.old). 

3) Go to ATI directory (Usually in C:\ATI) and find the file atikmdag.sy_ or atikmpag.sy_

Copy the file to your desktop. 

If you can’t find it in this folder, try typing the name of the file into the search box in the Start panel. 

3) On your keyboard, press the Windows logo key. Type cmd and click Command Prompt

4) Type chdir desktop and press Enter to change the directory to your Desktop. 

5) Type expand.exe atikmdag.sy_ atikmdag.sys and press Enter

Or, type in expand -r atikmdag.sy_ atikmdag.sys and press Enter.

6) When the expansion is complete, copy the new atikmdag.sys file from your Desktop to C:\Windows\System32\Drivers

7) Restart your computer and the problem should be resolved.