You just bought a brand new keyboard – the Logitech G910 – and were so ready to start playing games with it. However, the keyboard did not work as expected. It’s plugged into the PC and its battery seems fine. It’s just not responding. 

I know this is frustrating, but don’t worry! Here are the fixes you can try to make your keyboard work as it’s expected. Not all solutions are necessary, so just work the list down until you find the one that solves your problem! 

1: Install the Logitech G HUB software 

2: Update your keyboard drivers

Method 1: Install the Logitech G HUB software

Logitech G HUB is a software platform to help users set up a keyboard of the brand. If the software is not automatically installed when you first connect the keyboard to your computer, then your keyboard may not work or would only have limited functions. Follow the steps below to find and install it from the official website:

01 Visit the Logitech official website.

02 Type G910 in the search bar on the top right corner of the webpage.

03 Click the G910 image.

04 Click Support.

05 Click Downloads.

06 Click Download Now.

Options for Mac OS are also available.
Scroll down and click “Show All Downloads” to select the right version for your computer.

07 Open the Downloads folder and you will find the installer. If you’re using a Chrome browser, click Show in folder.

08 Double click the installer file, and you would be prompted to restart your computer before installation. Click Reboot Now.

09 The installer will reopen once the computer restarts. If not, you can open the installer manually. Click INSTALL.

Now your keyboard should be ready to use! Full keyboard functionality and customization would also be available with the Logitech software, give it a try and start a game!

Method 2: Update your keyboard drivers

One of the most common causes of this problem is an outdated, faulty, or missing keyboard driver. Same for your Logitech G910, you would need to check if the driver is installed correctly and up-to-date.

There are two ways you can get the right drivers for your keyboard:

Option 1: Automatically (Recommended!)

If you don’t have the time, patience, or computer skills to update your keyboard drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for your exact keyboard, and your Windows version, and it will download and install them correctly.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version, it takes just 2 clicks (and you get full support and 30-day money-back guarantee).

01 Download and install Driver Easy.

02 Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

03 Click the Update button next to a flagged keyboard driver to automatically download the correct version of this driver (you can do this with the FREE version). Manual installation, however, is required. Please refer to Option 2 below to see how to install the driver.


Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Check your keyboard to see if it works.

Option 2: via Device Manager

Device Manager is a Windows tool that allows you to check and alter hardware settings as well as driver statuses. You may need some computer skills for the following steps:

01 Right-click the Start button in the bottom-left corner of your screen.

02 Select Device Manager.

03 Select Keyboards.

04 Right-click HID Keyboard Device and select Update driver.

HID Keyboard Device refers to a generic keyboard that uses a Microsoft driver. If you see your Logitech G910 displayed here instead, just right click it and select Update driver.

05 Click Search automatically for drivers. Make sure your computer has an internet connection. Windows would automatically scan and install available drivers.

06 If the automatic scan doesn’t work, then click Browse my computer for drivers instead.

07 Select Let me pick from a list of available drivers on my computer

08 Click Have Disk.

09 Click Browse. Look for the driver you downloaded in the previous steps. Select it and click Open.

10 Click OK to start the installation.

Now check your keyboard to see if it works.

Hopefully these methods help! Please feel free to leave a comment if you have any further questions.

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