Feel vexing about Zoom audio not working? You’re not alone. This is incredibly frustrating, but don’t worry, you’ve come to the right place, it can be fixed easily.

Causes of the Zoom audio not working issue

  • Your mic is not connected firmly.
  • Your mic is muted.
  • The meeting organizer has muted everyone else.
  • The wrong mic or speakers are selected in Zoom.
  • The mic is broken.
  • PC issue

Fixes to try:

If you’re sure there’s nothing wrong with your mic and the Zoom settings, you can work your way down the list until you find the one that works for you.

  1. Allow access to your microphone
  2. Check your microphone settings
  3. Update your audio driver
  4. Reinstall Zoom

Fix 1: Allow access to your microphone

There are chances that the Zoom app is not allowed to access your audio device, and encounter the Zoom audio not working problem. Follow the steps to fix the problem.

  1. On your keyboard, press the Windows logo key + I at the same time to open the Settings menu. Then, click Privacy.
  2. In the left pane, scroll down to find Microphone. Click Change, and make sure Microphone access for this device is on.
  3. Check Allow apps to access your microphone, make sure the toggle is on.
  4. Scroll down to the Allow desktop apps to access your microphone section, and make sure you’ve turned on this setting.
  5. You’ve finished granting the access. Restart Zoom and check Zoom audio not working issue is solved or not.

Fix 2: Check your microphone settings

The wrong settings, such as the microphone being muted or not set as the default device or the too low volume, will prevent you from using the microphone normally on Zoom. So, it’s necessary to check if everything in the settings is configured correctly.

  1. On your keyboard, press the Windows logo key and R at the same time to open the Run box. Then, type control and click OK.
  2. In Control Panel, select Large icons from the View by drop-down menu. Then, click Sound.
  3. Click the Recording tab. Then, right-click on any empty area and tick Show Disabled Devices.
  4. Make sure your microphone is enabled. If not, right-click it and click Enable.
  5. Check if your microphone is set as the default device. If not, click it and click Set Default.
  6. Right-click your microphone and click Properties.
  7. Select the Levels tab. If your microphone is muted, click the speaker icon to unmute it. Then, drag the slider to set the microphone volume to the max.
  8. Click OK.

The microphone of your headset is enabled and set as the default device. Take a mic test on Zoom to check the audio not working issue is solved or not.
If the issue persists, please move on to the next fix.


Fix 3: Update your audio drivers

The Zoom audio not work if you’re using incorrect or outdated audio or headset driver. Update your drivers to see if that fixes the issue.

There are two ways you can get the right drivers for your audio devices:

Manual driver update – You can update your audio drivers manually by going to the manufacturer’s website, and searching for the most recent correct driver. Be sure to choose only drivers that are compatible with your Windows version.

Automatic driver update – If you don’t have the time, patience or computer skills to update your audio drivers manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your exact audio device, and your Windows version, and it will download and install them correctly:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click the Update button next to the flagged audio driver to automatically download the correct version of that driver, then you can manually install it (you can do this with the FREE version).
    Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)
The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Once you’ve updated the drivers, restart your computer. Then log in to Zoom again and see if the audio is working.


Fix 4: Reinstall Zoom

If none of the solutions above does the trick, reinstalling always help.

  1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run command. Then, type appwiz.cpl and click OK.
  2. Right-click Zoom and click Uninstall.
  3. Complete the uninstallation process.
  4. Download Zoom from the official website.
  5. Open and install it step by step.
  6. Login to check the Zoom audio is working or not.

Hope this post would help you solve the Zoom audio not working issue. If you have any questions or suggestions, feel free to drop a comment below.

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