When you’re on a Zoom meeting but can not hear other participants and no sound is coming out, it could be very frustrating. This kind of audio problem has been reported by a lot of users, but in fact it’s not hard to solve.

Try these fixes:

Here are 5 tried-and-true fixes for the Zoom no sound issue. You may not try them all. Just work your way down the list until you find the one that does the trick.

  1. Troubleshoot the connection
  2. Update your sound card driver
  3. Configure the PC sound settings
  4. Check the Zoom settings
  5. Install all Windows updates
If your microphone isn’t working on Zoom, please check this troubleshooting guide.

Fix 1 – Troubleshoot the connection

Before you attempt anything more complicated, make sure everything is connected securely. You could simply replug your audio device, whether it’s the speaker or headset, into the jack and see if the sound returns. If not, take a look at the second fix below.

Fix 2 – Update your sound card driver

The Zoom no sound issue may occur if you’re using the wrong sound card driver or it’s out-of-date. So you should update your audio driver to see if it fixes your problem. You could do this either manually or automatically.

Option 1 – Download and install the driver manually

You can go to the official website of your device manufacturer, find the drivers corresponding with your specific flavor of Windows version (for example, Windows 32 bit) and download the driver manually.

Option 2 – Automatically update the sound driver

If you don’t have the time, patience or computer skills to update your sound driver manually, you can, instead, do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for your exact audio device, and your Windows version, and it will download and install them correctly:

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). Or you can click the Update button next to the flagged audio driver to do it for free, but it’s partly manual.
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Does the driver update get your Zoom audio back on track? If not, there are a few more fixes to try.

Fix 3 – Configure the PC sound settings

You need to configure the sound settings on your computer properly before Zoom can access your speaker and microphone. In most cases, your primary device will be set as default automatically, but if you’ve constantly changed between headsets and speakers, the settings might be messed up.

For a correct setup, follow the steps below:

  1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run command. Then type control in the field and click OK.
  2. Select Small icons next to View by and click Sound.
  3. Choose your preferred output device and click Set Default. Then click Apply.
  4. Click the device and select Properties.
  5. On the Enhnacements tab, check Disable all enhancements and click OK.
  6. Back to your desktop, right-click the speaker icon on the taskbar and click Open Volume mixer.
  7. Hold and drag the slider for Zoom to turn up the volume.

Now see if the Zoom audio works as expected. If not, check out the next method.

Fix 4 – Check the Zoom settings

It’s also necessary for you to set up the output and input devices correctly on the Zoom settings. If you don’t know how, take these steps:

  1. Launch Zoom and click the gear icon at the upper right corner to access the Settings menu.
  2. Navigate to the Audio tab. Then, make sure you’re using the right device as Speaker and Microphone.
  3. Tick Show in-meeting option to Turn on Original Sound and disable Echo cancellation.

Join a Zoom meeting to test. If the issue persists, proceed to the last solution.

Fix 5 – Install all Windows updates

An out-of-date operating system might trigger various weird issues including Zoom no sound. For better performance and stability of Windows, make sure you check for the updates regularly.

  1. In the Windows search box, type check for updates and click Check for updates.
  2. Click the Check for updates button. The available updates will be automatically downloaded and installed.

Once done, restart your computer for the changes to take full effect, and then you should be hearing the sound on Zoom normally.


Hopefully this post helped. If you have any questions or suggestions, please feel free to share your comment below.

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