If you’re experiencing microphone problems with your Turtle Beach Elite Atlas, we’ve put together all the possible fixes that have proved helpful to other users. Turtle Beach Elite Atlas mic not working can be quickly fixed by the following methods:

Try these fixes

You don’t have to try them all; just work your way down according to your situation.

  1. Check the connections
  2. Allow access to your microphone
  3. Check your microphone settings
  4. Update your audio drivers
  5. Troubleshoot hardware issues
  6. Check your program settings

Fix 1: Check the connections

Before getting started, you can do quick troubleshooting to see if the microphone is firmly plugged in. Since it comes with a removable mic, so make sure it’s connected correctly.

Also, when you’re using a wired connection, see if the Mic Mute Switch is turned on.

If your Turtle Beach Elite Atlas has a Flip-to-Mute mic, be sure to put it in the right position.

Note: If your computer has separate jacks, one each for headset audio and mic audio, you’ll need to use the included PC Splitter Cable to connect the headset into your computer

Fix 2: Allow access to your microphone

Once you’re sure there’s no problem with the microphone connections, you can check if the app you’re using can access your microphone. Here’s how:

  1. On your keyboard, press the Windows logo key and type microphone in the Search box.
  2. Make sure Microphone access for this device is on, and the Allow apps to access your microphone option is also turned on.
  3. If you’re using a desktop app, scroll down and make sure Allow desktop apps to access your microphone is turned on.

If your Turtle Beach Elite Atlas’s microphone is not working when privacy settings are good to go, you can head on to the next fix, below.

Fix 3: Check your microphone settings

The major cause of your Turtle Beach Elite Atlas mic not working is it might be disabled or not set as the default device on your computer. Or the microphone volume is set to very low so others can’t hear you clearly. Here’s how to check the settings:

  1. Right-click the volume icon on the bottom right corner of your desktop, and select Open Sound Settings.
  2. In the Input section, make sure your Turtle Beach Elite Atlas is the default input device.
  3. If you’ve already set your headphone as the default device, but the mic is not working, you can click the Troubleshoot button below.
  4. But if you don’t see your headphone, you can right-click the sound volume again, and select Sounds.
  5. Go to the Recording tab, and make sure your headphone is enabled and set as the default device. Note that you should check if it recognizes your device correctly and shows strong signals.
  6. If your microphone is not set as the default device, you can right-click it, and select Set as Default Device.
  7. Also, your laptop has a built-in microphone, such as Realtek High Definition Audio or NVIDIA High Definition Audio, make sure it’s also enabled.

Fix 4: Update your audio drivers

Although Windows 10 tries to install and update device drivers automatically. It usually works normally, but sometimes it doesn’t.

If you’re having problems with sound, and wonder if your audio drivers are outdated or get corrupted, you may want to go to your PC manufacturer’s website and install the latest sound drivers available for your laptop or desktop PC.

Updating your driver automatically, on the other hand, is very easy. Simply install and run Driver Easy, and it will automatically find all the devices on your PC that need new drivers, and install them for you. Here’s how to use it.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will scan your computer and detect any problem drivers.
  3. Click the Update button next to your sound device or your headset to download the latest and correct driver for it.

    You can also click the Update All button at the bottom right to automatically update all outdated or missing drivers on your computer. (This requires the Pro version — you will have full tech support and a 30-day money back guarantee.)
  4. Restart your laptop or computer for the changes to take effect.
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Fix 5: Troubleshoot hardware issues

If your headset microphone is still not working, it’s likely there are hardware issues with your computer or your headset. In this case, there are a few things you need to do.

  1. Try connecting your headset to another port on your computer. This will resolve any problems you might be experiencing due to the port you’re using.
  2. If changing the port doesn’t work for you, connect your headset to another computer and see if this fixes your microphone. If it does, then you should contact the vendor of your computer for advice.
  3. Or you can run the Windows troubleshooter to locate the exact cause. Type troubleshoot in the Windows Search bar and select Troubleshoot settings.
  4. Click Additional troubleshooter.
  5. Scroll down to locate Recording Audio (under Find and Fix other problems).
  6. Click Run the troubleshooter, and follow the onscreen instructions to complete the troubleshooting.

Fix 6: Check your program settings

If you are having issues with specific apps like Discord, Skype, or TeamSpeak, you’ll want to make sure that the mic and headset are set as the default devices for not only the computer’s sound settings but also for the program’s sound settings as well.

The individual screens and processes for this will vary from program to program. You can go into the settings for the program and make sure that the mic and headset are showing as the chosen default device.


If nothing above helps you, the issues may be on your headset. You can contact Turtle Beach for support or have your headset serviced.

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