Help for Driver Easy

“Unable to connect to the remote server” when activating Driver Easy.

We apologize that you met this problem when using Driver Easy. This problem happens due to some incorrect Internet settings. Please follow steps below and then the problem would be solved easily.


Step 1. Run the Ping Check to verify the IP address.
    1. Press Windows logo key and R key at the same time.
    2. Type cmd in the box and click OK.
    3. On the pop-up panel, type the commands below and press Enter key.
      Ping app.drivereasy.com
      Ping app1.drivereasy.com

    As shown on the screenshot above, the correct IP address is 169.59.0.193. If you do not get the correct IP address, please move to the next step. If you get the correct IP address, please move to the end of this page.


    Step 2. Run the Ping Check to verify the IP address.

    1. Click Start menu, then type powershell in the search box.
    2. Right-click the PowerShell and click Run as administrator.
    3. Copy the commands below, then right-click on the pop-up PowerShell panel. The commands would be pasted and carried out automatically.
      cd C:\Windows\System32\drivers\etc
      attrib -R hosts
      (Get-Content hosts) | ForEach-Object { $_ -replace "app.drivereasy", "#app.drivereasy#" } | Set-Content hosts
      (Get-Content hosts) | ForEach-Object { $_ -replace "app1.drivereasy", "#app1.drivereasy#" } | Set-Content hosts
      
    4. It would not return message if the commands run successfully, as shown in the following screenshot.



    If the commands run successfully, please open Driver Easy and try to activate it again.

    If steps above could not help you solve the problem, please feel free to contact our support@drivereasy.com.

    Please attach a screenshot of the Ping Check when sending email to our support. If you are not sure how to take a screenshot, the following link may help.
    https://www.drivereasy.com/knowledge/how-to-take-a-screenshot-for-windows-users