If this issue persists after you restart the computer, please ping-check app1.drivereasy.com and send the screenshot of the ping result to us via the Driver Easy feedback tool. Here is how to do it:
1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Enter to open Command Prompt.
2) On your keyboard, type ping app1.drivereasy.com and press Enter.
3) Take a screenshot like the following for us.
Next, send the screenshot to us via Driver Easy. Here’s how to do it:
1) In Driver Easy, click the Feedback button.
2) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy and what you did before and after the problem in detail. If you got any error message, a screenshot of the error would be greatly appreciated. You can click Attach file to upload the screenshot.
3) Click Submit ticket to send your feedback to us.
