If this issue persists, please send the system information to us via the Driver Easy feedback tool. Here is how to do it:
1) In Driver Easy, click the Feedback button.
2) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy and what you did before and after the problem in detail. If you got any error message, a screenshot of the error would be greatly appreciated. You can click Attach file to upload the screenshot.
3) Make sure you check the box next to Send your System Information. Then click Submit to send your feedback to us.