The remote name could not be solved: 'app.drivereasy.com'

If you see this error message while trying to activate your program, please do the following test and send us your test result.

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Enter to open Command Prompt.

2) On your keyboard, type ping app.drivereasy.com and press Enter.

3) Take a screenshot like the following for us.

If you are not sure how to take a screenshot, the following link may help. https://www.drivereasy.com/knowledge/how-to-take-a-screenshot-for-windows-users

Then follow the steps below to send the screenshot to us via the Driver Easy feedback tool. Here’s how to do it:

1) Open Driver Easy and click Feedback in the upper-right corner.

2) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy and what you did before and after the problem in detail.

3) If you got any error message or had technical problem, a screenshot of the error and your system information would be greatly appreciated. You can check the box Send system information and click Attach file to upload the screenshot. Click Submit to send your feedback to us.

If you are not sure how to take a screenshot, the following link may help. https://www.drivereasy.com/knowledge/how-to-take-a-screenshot-for-windows-users

By checking the box Send system information, the system information of your PC will be sent to us, which helps our technician support team locate and analyze the problem on your PC faster and better. With the system information on your PC, we can provide quick and efficient service.